HP Proliant ML350 Quickspecs page 34

QuickSpecs
Options
Service and Support
Offerings (HP Care
Pack Services)
Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years (Electronic)
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years (Electronic)
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
(Electronic)
O/S and Hardware Installation
Hardware Installation (Electronic)
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays. (Electronic)
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays. (Electronic)
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
NOTE: For more information, customer/resellers can contact
http://www.hp.com/services/carepack
DA - 12199 Worldwide QuickSpecs — Version 29 — 11.14.2006
HP ProLiant ML350 Generation 4p
U4512E
U4513E
U4514E
U4522E
U4523E
U4524E
U4525E
U6308E
U8330E
Page 34