HP PAVILION DM3 Maintenance And Service Manual
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HP PAVILION DM3 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dm3 Entertainment PC
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  • Page 1 HP Pavilion dm3 Entertainment PC Maintenance and Service Guide...
  • Page 2 Inc. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 5 Top components ... 5 Display components ... 5 Keys ... 6 Lights ... 7 TouchPad components ... 8 Front components ... 9 Left-side components ... 9 Right-side components ...
  • Page 6 Component replacement procedures ... 32 Serial number label ... 32 Computer feet ... 33 Battery ... 34 SIM ... 35 Hard drive ... 36 Memory module ... 39 RTC battery ... 41 Keyboard ... 42 Top cover ... 45 Speaker assembly ... 48 Mini system board (left) ...
  • Page 7 13.3-inch display specifications ... 84 Hard drive specifications ... 85 External Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ... 86 External DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ... 87 7 Backup and recovery ... 88 Creating recovery discs ... 89 Backing up your information ...
  • Page 8 viii...

  • Page 9: Product Description

    Graphics Panels Memory Description HP Pavilion dm3 Entertainment PC Intel Pentium® U5400 (1.2 GHz, 3M L3 cache) UMA Intel Pentium U5400 (1.2 GHz, 3M L3 cache) Discrete Intel Core i3–330UM (1.2 GHz, 3M L3 cache) UMA Intel Core i3–330UM (1.2 GHz, 3M L3 cache) Discrete Intel Dual Core i5–430UM (1.2 GHz SC turbo up to 1.73GHz, 3M L3 cache)
  • Page 10 Chapter 1 Product description Description ● Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA (SATA) ● HP ProtectSmart Hard Drive Protection Customer-accessible 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Support for 128-GB SSD in single HDD configurations Supports only external optical drives ●...
  • Page 11 Category External media card Ports Keyboard/pointing devices Power requirements Security Operating system Description Digital Media Slot, supporting the following optional digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ●...
  • Page 12 Category Serviceability Chapter 1 Product description Description ● Windows 7 Professional (64-bit) Microsoft® Office preinstalled on: ● Windows 7 Home Basic (32-bit and 64-bit) ● Windows 7 Home Premium (32-bit and 64-bit) ● Windows 7 Professional (32-bit and 64-bit) End-user replaceable parts: AC adapter Battery (system) Hard drive...

  • Page 13: External Component Identification

    External component identification Top components Display components Item Component Internal microphones (2) Webcam light Webcam Function Record sound. On—The webcam is in use. Records video and captures still photographs. Top components...

  • Page 14: Keys

    Keys Item Component Windows logo key Windows applications key Action keys Chapter 2 External component identification Function Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with an arrow key or the key.

  • Page 15: Lights

    Lights Item Component Caps lock light Mute light Wireless light TouchPad light Description On—Caps lock is on. On—Computer sound is off. ● White—An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ●...

  • Page 16: Touchpad Components

    TouchPad components Item Component TouchPad light Left TouchPad button TouchPad scroll zone Right TouchPad button Chapter 2 External component identification Function ● Off—TouchPad is enabled. ● Amber—TouchPad is disabled. Functions like the left button on an external mouse. Scrolls up or down. Functions like the right button on an external mouse.

  • Page 17: Front Components

    Front components Item Component Speakers (2) Left-side components Item Component Security cable slot Vent External monitor port HDMI port USB port Drive light Power light Function Produce sound. Function Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

  • Page 18: Right-Side Components

    Right-side components Item Component Digital Media Slot (select models only) Audio-out (headphone) jack Audio-in (microphone) jack USB ports (2) RJ-45 (network) jack (optional) AC adapter light Power connector Chapter 2 External component identification Function Supports the following optional digital card formats: ●...

  • Page 19: Bottom Components

    Bottom components Item Component Hard drive bay Battery bay Battery release latch Vent Function Holds the hard drive and wireless wide area network (WWAN) module (select models only). NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 20 Item Component Memory module compartment Speakers (2) Chapter 2 External component identification Function Contains the memory module slot (2 slots on select models) and a wireless LAN module. NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 21: Wireless Antennas

    Wireless antennas NOTE: Your computer might look different from the illustration in this section Item Component WWAN antennas (2)*(select models only) WLAN antennas (2)* *The antennas are not visible from the outside of the device. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 22: Additional Hardware Components

    Additional hardware components Item Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region or country. Chapter 2 External component identification Function Connects the AC adapter. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Serial number label When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label. (1) Product name—This is the product name affixed to the front of the computer. (2) Serial number (s/n)—This is an alphanumeric identifier that is unique to each product.

  • Page 24: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Description Display assembly 33.8-cm (13.3-in) HD LED Brightview SVA NOTE: For more information on the display assembly internal component spare part information, see Keyboard (includes keyboard cable) for use in the: United States French Canada Thailand Japan Taiwan South Korea Backlit Keyboard (includes keyboard cable) for use in the: United States French Canada...
  • Page 26 Item Description Intel Core i3–330UM (1.2 GHz, 3M L3 cache) UMA Intel Core i3–330UM (1.2 GHz, 3M L3 cache) Discrete Intel Dual Core i5–430UM (1.2 GHz SC turbo up to 1.73GHz, 3M L3 cache) Discrete Intel Core i3–380UM (1.33 GHz, 3M L3 cache) UMA Intel Core i3–380UM (1.33 GHz, 3M L3 cache) Discrete Intel Core i5–470UM (1.33 GHz SC turbo, 3M L3 cache) Discrete (11)

  • Page 27: Display Assembly Components

    Display assembly components Item Description Display hinge covers Display bezel (includes WLAN and WWAN antennas) Display hinges (with hinges) Webcam module 33.8-cm (13.3-in) HD LED Brightview SVA panel Spare part number 626637-001 619499–001 619477-001 619549-001 619448-001 Display assembly components...
  • Page 28 Item Description Display cable (includes microphone) Wireless antenna (includes WLAN and WWAN antenna transceivers and cable) Display back cover (includes logo) for use with: Display EMI shield (not illustrated) Chapter 3 Illustrated parts catalog Spare part number 619439–001 619435-001 619436–001 626736-001...

  • Page 29: Plastics Kit

    Plastics kit Item Description Plastics Kit Memory module compartment cover Hard drive bay access cover Spare part number 619450-001 Plastics kit...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Description Hard drive (includes hard drive bracket and Mylar cover) 640 GB, 7200 RPM 500 GB, 7200 RPM 320 GB, 7200 RPM 250 GB, 7200 RPM 160 GB, 7200 RPM 640 GB,INTERNAL, 7200 RPM SSD 160 GB Hard Drive Hardware Kit (not illustrated;...

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Description AC adapter AC adapter (for use in emerging markets) Power cords for use in: Australia India Japan South Korea Taiwan Thailand the People’s Republic of China the United Kingdom and Singapore the United States Cable Kit ● Power cable ●...
  • Page 32 Spare part Description number 490371-291 Power cord for use in Japan 490371-AA1 Power cord for use in the People's Republic of China 490371-AB1 Power cord for use in Taiwan 490371-AD1 Power cord for use in South Korea 490371-D61 Power cord for use in India 584383-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe external drive (includes bezel, bracket, and cable)
  • Page 33 Spare part Description number 619443-001 320-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover) 619444–001 500-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover) 619445-001 640-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover) 619446–001 Hard Drive Hardware Kit (includes hard drive bracket, Mylar cover, and hard drive screws) 619447–001...
  • Page 34 Spare part Description number 626734-001 Cable kit 626735–001 Heat sink for use only with computer models equipped with discrete graphics subsystem (includes replacement thermal material) 626736-001 Display EMI shield 626737-001 Display hinge covers 626739-001 Right mini system board 626740-001 Left mini system board 626742–001 Power button board 626743–001...

  • Page 35: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 56 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 41: Computer Feet

    Computer feet Description Rubber Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Spare part number 619452-001 Component replacement procedures...

  • Page 42: Battery

    Battery Description 6 cell, 2.80 Ah, 62 Wh Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 43: Sim

    NOTE: The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description 640 GB, 7200 rpm 500 GB, 7200 rpm...
  • Page 45 Lift the left side of the hard drive cover and remove the cover (2). The hard drive cover is included in the plastics kit, spare part number 619450-001. Remove the two Phillips PM2.5×4.0 screws (1) that secure the hard drive to the system board. Use the mylar tab to lift the hard drive out of the computer at an angle (2).
  • Page 46 To replace the hard drive bracket, remove the four Phillips PM3.0×4.0 screws (1) that secure the hard drive bracket to the hard drive Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2).

  • Page 47: Memory Module

    Memory module Description 1 GB, 1066 MHz DDR3 2 GB, 1066 MHz DDR3 4 GB, 1066 MHz DDR3 Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
  • Page 48 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 49: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.

  • Page 50: Keyboard

    Keyboard Description For use in French Canada For use in Japan For use in the South Korea For use in Taiwan For use in Thailand For use in the United States For use in French Canada with backlight For use in Japan with backlight For use in South Korea with backlight For use in Taiwan with backlight For use in Thailand with backlight...
  • Page 51 Turn the computer display-side up with the front toward you. Open the computer as far as possible. Release the tabs along the top (1) edge of the keyboard using a thin flat-bladed screwdriver. Lift the top edge of the keyboard, and set the keyboard back towards the display (2). Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board.
  • Page 52 Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 53: Top Cover

    Top cover Description Top cover (includes TouchPad) Before removing the top cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 54 Remove the three Phillips PM2.5×6.0 screw that secures the top cover to the computer. Release the touchpad ZIF connector (1). Chapter 4 Removal and replacement procedures...
  • Page 55 Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover.

  • Page 56: Speaker Assembly

    Speaker assembly Description Speaker assembly (includes cable) Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 57 Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 58: Mini System Board (Left)

    Mini system board (left) Description Mini system board (left) Before removing the mini system board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 59 Lift up and remove the mini system board (4). Reverse this procedure to install the mini system board (left). Component replacement procedures...

  • Page 60: Mini System Board (Right)

    Mini system board (right) Description Mini system board (right) Before removing the mini system board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 61 Lift up and remove the mini system board (4). Reverse this procedure to install the mini system board (right). Component replacement procedures...

  • Page 62: Power Cable

    Power cable Description The power cable is included in the Cable Kit Before removing the power cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Wlan Module

    WLAN module Description Broadcom 802.11 bgn WLAN + Bluetooth Combo card Broadcom 802.11 bgn WLAN card Atheros 802.11 bgn WLAN card Ralink 802.11 bgn WLAN + Bluetooth Combo card Before removing the WLAN module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
  • Page 64 Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 65: Wwan Module

    WWAN module Description HSPA EV-DO Birlion MiniCard UNDP WWAN module (optional) Before removing the WWAN module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 66 Remove the WWAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 67: Power Button Board

    Power button board Description Power button board Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 68 Lift out and remove the power button board (4). Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures...

  • Page 69: Display Assembly

    Display assembly Description 33.8-cm (13.3-in) HD LED BrightView display assembly Before removing the display assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 70 Pull the WLAN and WWAN antenna cables (2) from the clip in the routing channel leading to the display hinge (3). CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.
  • Page 71 Lift the display panel (3) straight up to remove it. Reverse this procedure to install the display assembly. Component replacement procedures...
  • Page 72 To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two rectangle mylar screw covers on the display bezel bottom edge (2) Two round mylar screw covers on the display bezel bottom edge (3) Two Phillips PM2.5×4.0 screws The display screw covers are included in the rubber kit, spare part number 619452-001.
  • Page 73 Lift up and remove the display panel (3). The display panel is available using spare part number 619448-001. To replace the webcam module (select models only), remove the two Phillips 2.0×3.0 (1) screws. Disconnect the webcam module cable (2) from the webcam module, and remove the webcam module (3).
  • Page 74 Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is available using spare part number 619435-001.. Reverse this procedure to install the display wireless antenna transceivers. To replace the WWAN antenna transceivers, lift up on the silver transceiver and release the adhesive material from the display cover (1).

  • Page 75: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem memory Before removing the fan/heat sink assembly: Shut down the computer.
  • Page 76 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1–4) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 77 Remove the fan/heat sink assembly (5) by lifting straight up. NOTE: The following steps apply only to computer models equipped with graphics subsystems having discrete memory. Turn the system board right-side up, with the front toward you. Component replacement procedures...
  • Page 78 Disconnect the fan cable from the system board. Loosen the four Phillips captive screws (1–4) and two Phillips spring-loaded captive screws (5– 6) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 79 Remove the fan/heat sink assembly (7) by lifting straight up. Reverse this procedure to install the fan/heat sink assembly. The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1), (3) and the processor (2) and video components (4) each time the fan/heat sink assembly is removed.
  • Page 80 pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. The following illustration shows the locations for thermal material on systems with discrete graphics subsystems. Chapter 4 Removal and replacement procedures...

  • Page 81: System Board

    System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Intel Pentium U5400 (1.2 GHz, 3M L3 cache) UMA Intel Pentium U5400 (1.2 GHz, 3M L3 cache) Discrete Intel Core i3–330UM (1.2 GHz, 3M L3 cache) UMA Intel Core i3–330UM (1.2 GHz, 3M L3 cache) Discrete Intel Dual Core i5–430UM (1.2 GHz SC turbo up to 1.73GHz, 3M L3 cache) Discrete Intel Core i3–380UM (1.33 GHz, 3M L3 cache) UMA...
  • Page 82 Remove the system board: Turn the computer upright with the right side toward you. Remove the five Phillips PM2.5×4.0 (1) screws that secure the system board to the computer. Lift the system board (2), and pull it away from the base enclosure. Remove the hard drive cable (3) from the bottom of the system board.

  • Page 83: Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 84: Using Setup Utility

    Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer.

  • Page 85: Display System Information

    Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 86: Exiting Setup Utility

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press arrow keys to select Exit > Exit Saving Changes, and then press enter. ●...

  • Page 87: System Configuration Menu

    System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options Diagnostics menu Select Primary Hard Disk Self Test...
  • Page 88 Select Secondary Hard Disk Self Test (on select models only) Memory Test Chapter 5 Setup Utility (BIOS) To do this Run a comprehensive self-test on the system memory. Run a diagnostic test on the system memory.

  • Page 89: Updating The Bios

    Updated versions of the BIOS might be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 90 To download a BIOS update: Access the page on the HP Web site that provides software for the computer: Select Start > Help and Support > Maintain. Follow the instructions on the screen to identify the computer and access the BIOS update you want to download.

  • Page 91: Specifications

    Specifications Computer specifications Dimensions Length Width Height (front to back) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.

  • Page 92: 13.3-Inch Display Specifications

    13.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Total power consumption Viewing angle Chapter 6 Specifications Metric U.S. 16.5 mm 6.5 in 29.34 mm 11.6 in 33.66 mm 13.3 in Up to 16.8 million 500:1 (typical) 200 nits (typical)

  • Page 93: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 94: External Blu-Ray Rom Dvd±Rw Supermulti Double-Layer Drive Specifications

    External Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Chapter 6 Specifications Read Write BD-ROM, BD-ROM-DL, BD-R, DVD-RAM (Ver.2), DVD+R, BD-R-DL, BD-RE, BD-RE-DL, DVD-R, CD-R, and CD-ROM DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL,...

  • Page 95: External Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    External DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode External DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Read Write...

  • Page 96: Backup And Recovery

    Start, right-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window. If a recovery partition is not present, use the recovery discs you created.

  • Page 97: Creating Recovery Discs

    Creating recovery discs HP recommends creating recovery discs to be sure that you can restore the system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 98: Backing Up Your Information

    Backing up your information As you add new software and data files, back up the system on a regular basis to maintain a reasonably current backup. Back up the system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 99: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer.

  • Page 100: Restore To A Previous Date And Time

    Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer.

  • Page 101: Recovering From The Dedicated Recovery Partition (Select Models Only)

    Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Use the discs you created to recover your operating system and software.

  • Page 102: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) External monitor Chapter 8 Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground...
  • Page 103 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor...

  • Page 104: Hdmi

    HDMI Chapter 8 Connector pin assignments Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1 shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ Signal TMDS clock shield TMDS clock- No connect...

  • Page 105: Network)

    RJ-45 (network) Universal Serial Bus Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data Data + Ground RJ-45 (network)

  • Page 106: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 107: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzlerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 108: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 109 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 110 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 111 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 112 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
  • Page 113 Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 114: Index

    Index AC adapter, spare part numbers 23, 24 action keys 6 additional hardware 14 administrator password 78 antenna removal 65, 66 antennas spare part numbers 24 applications key, Windows 6 audio, product description 2 audio-in jack connector pinout 94 audio-out jack connector pinout 94 base enclosure, spare part number 18, 24...
  • Page 115 external media cards, product description 3 external monitor port connector pinout 94 external optical drive spare part numbers 22 fan/heat sink assembly removal 67 spare part number 67 feet locations 33 spare part number 33 fn key 6 front components 9 graphics, product description 1 grounding equipment and methods 31...
  • Page 116 hard drives 2 keyboard 3 memory module 1 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 removal/replacement preliminaries 27 procedures 32 right-side components 10 RJ-45 (network) jack,...

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