HP NX9010 Service Manual page 144

Call Center:
Symptom Suggestions
AC adapter does not Try another AC adapter, if
power notebook. available.
Battery indicator is Time Remaining is an
inaccurate. estimate based on
notebook's power use at
that moment. It, therefore,
depends on current task and
assumes power will be used
at that rate until battery runs
out. So if notebook is
currently using good deal
of power (such as when
reading CD or DVD), Time
Remaining likely shows less
time than actually remains.
Standby/resume
General problems. Close all applications before
entering (or allowing
notebook to enter) Standby or
Hibernation mode.
If problem appears after
installing new software
(including drivers), uninstall
that software. Contact
software vendor for additional
support.
Notebook resumes Notebook can take a minute
slowly from Standby or longer to resume if network
mode. card is installed. Blinking
cursor appears while system
is loading and checking
hardware and network
connections. When hardware
is reinitialized, Windows
desktop appears.
Does not suspend to Notebook won't suspend
Standby mode as if connection to another
expected. computer is active.
If notebook is busy, it
normally finishes current
operation before suspending.
Does not Make sure hibernate support
automatically enter is enabled in Power in
Hibernation mode as Control Panel. Also, make
expected. sure Hibernate timeouts
(Power Schemes tab) for AC
and battery power are not set
to Never.
Service Manual
Repair Center: Repair Center:
Likely Causes Comments
AC adapter. AC adapter cannot be
repaired, and must be
Motherboard.
replaced.
Troubleshooting and Diagnostics 3-9