Contacting Customer Support; Labels - HP ENVY 14 User Manual

Contacting Customer Support

If the information provided in this Getting Started guide, in the HP Notebook Reference Guide, or in
Help and Support does not address your questions, you can contact HP Customer Support at:
http://www.hp.com/go/contactHP
NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician.
NOTE:
English.
●
E-mail HP Customer Support.
●
Find HP Customer Support worldwide telephone numbers.
●
Locate an HP service center.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1)
(2)
(3)
(4)
(5)
Have this information available when you contact technical support. The serial number label is
located inside the battery bay.
●
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located on the bottom of the computer.
ENWW
When technical support chat is not available in a particular language, it is available in
Product name
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description
Contacting Customer Support 47