Chapter 4: Troubleshooting; Contacting Customer Support; Identifying The Labels - HP compaq mini cq10 Manual

Chapter 4: Troubleshooting

Contacting customer support

You can receive customer support from both Verizon Wireless and HP.
For questions about Mobile Broadband service or VZAccess Manager software, access
support online 24 hours a day, seven days a week at http://verizonwireless.com/support.
For computer hardware, other software, or computer repair inquiries, contact HP Support at
1-800-474-6836 or visit them online at http://hp.com/support.
If the information provided in your Getting Started Guide or Learning Center does not
address your questions, you can contact HP Customer Support at: http://hp.com/go/contactHP.
Here you can:
■
Chat online with an HP technician.
✎
When technical support chat is not available in a particular language, it is
available in English.
■
E-mail HP Customer Support.
■
Find HP Customer Support worldwide telephone numbers.
■
Locate an HP service center.

Identifying the labels

The labels affixed to the computer provide information you may need when you troubleshoot
system problems or travel internationally with the computer.
■
Serial number label—Provides important information including the following:
Components
1 Product name
2
Serial number (s/n)
3
Part number/Product number (p/n)
Have this information available when you contact technical support. The serial number
label is affixed inside the battery bay.
Getting Started Guide
4 Warranty period
5
Model description
41