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Summary of Contents for THOMSON SPEED TOUCH 580
- Page 1 SpeedTouch™580 Wireless Residential ADSL Gateway Installation and Setup Guide Release R4.3.1...
- Page 3 SpeedTouch™ Installation and Setup Guide R4.3.1...
- Page 4 Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Contents Contents About this Installation and Setup Guide ....1 1 Introducing the SpeedTouch™........3 2 Basic Installation ............5 Installing your SpeedTouch™............6 Connecting the Hardware .............. 7 The SpeedTouch™ Setup CD............9 3 Internet Access in No Time ........11 SpeedTouch™... - Page 6 Contents 4 Web-Based User Interface.......... 25 5 Internet Connection Troubleshooting....... 27 Checking the Hardware..............28 LED Diagnostics ................29 Web Diagnostics ................31 SpeedTouch™ Setup CD Troubleshooting ........32 Wireless Setup Troubleshooting ..........35 Easy Setup Troubleshooting ............36 E-DOC-CTC-20050429-0061 v1.0...
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Page 7: About This Installation And Setup Guide
Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this Installation and Setup Guide. Documentation and THOMSON continuously develops new solutions, but is also committed to improve software updates its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20050429-0061 v1.0...
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Page 9: Introducing The Speedtouch
Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. “2.3 The SpeedTouch™...
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Page 11: Basic Installation
Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. ADSL service The ADSL service must be up and running on your telephone or ISDN line. -
Page 12: Installing Your Speedtouch
Chapter 2 Basic Installation 2.1 Installing your SpeedTouch™ SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. Wall mount To mount the SpeedTouch™ on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. -
Page 13: Connecting The Hardware
Chapter 2 Basic Installation 2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to the SpeedTouch™. 15VAC ON/OFF Proceed as follows: Plug in the coaxial jack from the electric power supply adapter into the SpeedTouch™’15VAC’ port and the other end to the wall outlet. During the SpeedTouch™... - Page 14 Chapter 2 Basic Installation Powering the To power on the SpeedTouch™, press the power button on the SpeedTouch™ rear panel. SpeedTouch™ During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready for service.
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Page 15: The Speedtouch™ Setup Cd
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD Introduction Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. To be able to run the applications on the Setup CD on an MS Windows 2000, an MS Windows XP operating system, or Mac OS X computer, you need administrative rights. - Page 16 Chapter 2 Basic Installation SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch to start the SpeedTouch™ Home Install Wizard allowing you to prepare your SpeedTouch™ and network for Internet connectivity. “3.1 SpeedTouch™...
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Page 17: Internet Access In No Time
Chapter 3 Internet Access in No Time 3 Internet Access in No Time What you need from Following configuration parameters are provided by your ISP: your ISP Your ISP’s connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Optionally your ISP may indicate the Service Profile to use in the SpeedTouch™... -
Page 18: Speedtouch™ Home Install Wizard
Chapter 3 Internet Access in No Time 3.1 SpeedTouch™ Home Install Wizard Internet connection With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in setup a flash. First, the wizard will try to detect your SpeedTouch™. After connecting your computer, the wizard will configure your SpeedTouch™... - Page 19 Chapter 3 Internet Access in No Time Connecting your The SpeedTouch™ Home Install Wizard will check your system and will invite you to connect the SpeedTouch™ to your computer. computer The next step will depend on the connection type you will use. In case of: Wireless: Go to “3.1.1 Wireless Setup”...
- Page 20 Chapter 3 Internet Access in No Time Configuring the Once the hardware is installed successfully and you are connected to the SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™. SpeedTouch™ (and your computer) Proceed as follows: If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK.
- Page 21 Chapter 3 Internet Access in No Time Access Control To protect your SpeedTouch™ from unauthorised access, you must provide a user name and password. Each time a user wants to access a SpeedTouch™ management interface, the user will be prompted to provide this user name and password before access is granted.
- Page 22 Chapter 3 Internet Access in No Time Terminating the Home The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your computer according to the service profile. You can follow the Install Wizard configuration progress in following window: Finally, click Finish to close the wizard. After some seconds, the Internet LED will be lit green.
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Page 23: Wireless Setup
Chapter 3 Internet Access in No Time 3.1.1 Wireless Setup Wireless client For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a adapters wireless 802.11 b/g compatible client adapter. As wireless client adapter, you can use a provided SpeedTouch™110g CardBus, a provided SpeedTouch™120g USB adapter (with cable), you can plug a provided SpeedTouch™121g adapter directly into your computer’s USB port (without cable) or any other Wi-Fi certified WLAN client. -
Page 24: Installing Usb Drivers
In most cases your computer's USB port is marked with the same USB symbol. You can also connect your computer to the SpeedTouch™ via a USB hub, provided that the hub is autonomously powered. Windows will automatically recognise the Thomson USB Remote NDIS device: E-DOC-CTC-20050429-0061 v1.0... - Page 25 Chapter 3 Internet Access in No Time The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the USB drivers. Click Next to continue. The Windows Found New Hardware Wizard may ask your authorisation to connect to Windows Update to search for software.
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Page 26: Connecting Multiple Computers
Chapter 3 Internet Access in No Time 3.1.3 Connecting Multiple Computers Multi-user When multiple computers are used with a single SpeedTouch™, you can run the Home Install Wizard on each computer to ensure correct TCP/IP settings on the computers to connect to the SpeedTouch™. The Home Install Wizard will detect your SpeedTouch™... -
Page 27: Web-Based Easy Setup
Chapter 3 Internet Access in No Time 3.2 Web-Based Easy Setup Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is operating system independent. Preconditions Make sure that: Your SpeedTouch™... - Page 28 Chapter 3 Internet Access in No Time Launching the Easy It is always possible to launch the Easy Setup wizard from within the embedded web pages. Proceed as follows: Setup wizard Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, its default being 192.168.1.254.
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Page 29: Testing Your Internet Connection
Chapter 3 Internet Access in No Time 3.3 Testing your Internet Connection Connectivity check After setting up the Internet connection, there is a simple way to check whether your configuration is fine. Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). On the left navigation pane, select SpeedTouch. -
Page 30: Basic Security
Chapter 3 Internet Access in No Time 3.4 Basic Security Default user name and The SpeedTouch™ comes with a default user; its user name is ‘Administrator’ and password the default password is blank. Changing your For security reasons, it is recommended to set a password to access the password SpeedTouch™. -
Page 31: Web-Based User Interface
Chapter 4 Web-Based User Interface 4 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™. Access To access the pages: Open your web browser. - Page 32 Chapter 4 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Update Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS...
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Page 33: Internet Connection Troubleshooting
Chapter 5 Internet Connection Troubleshooting 5 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. -
Page 34: Checking The Hardware
Chapter 5 Internet Connection Troubleshooting 5.1 Checking the Hardware Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. -
Page 35: Led Diagnostics
Chapter 5 Internet Connection Troubleshooting 5.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit or Make sure the SpeedTouch™ is plugged into an flashing electrical outlet. - Page 36 Chapter 5 Internet Connection Troubleshooting LED status Possible solutions WLAN LED is The WLAN LED flashes if there is wireless LAN flashing or not lit activity and can have different colours: Green: The SpeedTouch™ wireless access point is operating in highest security mode (WPA). Make sure to use the same WPA encryption on the WLAN client.
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Page 37: Web Diagnostics
Chapter 5 Internet Connection Troubleshooting 5.3 Web Diagnostics Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem. -
Page 38: Speedtouch™ Setup Cd Troubleshooting
Chapter 5 Internet Connection Troubleshooting 5.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD In MS Windows: does not start In the Windows task bar, click the Start button. automatically Select Run... In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. - Page 39 Chapter 5 Internet Connection Troubleshooting In Mac OS X: Go to Dock > System References. Click Network. On the TCP/IP tab, your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal firewall software is running on your computer.
- Page 40 Chapter 5 Internet Connection Troubleshooting Active content in When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows: In Internet Explorer following message will appear in the Information Bar: Click the Information Bar (with the warning).
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Page 41: Wireless Setup Troubleshooting
Chapter 5 Internet Connection Troubleshooting 5.5 Wireless Setup Troubleshooting Restoring Windows When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager Zero Configuration will be installed. The SpeedTouch™ Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™ Client Manager will disable the WZC. -
Page 42: Easy Setup Troubleshooting
Chapter 5 Internet Connection Troubleshooting 5.6 Easy Setup Troubleshooting Prerequisites Before to run the Easy Setup on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host computer is configured as DHCP client or is configured with a valid fixed IP address. - Page 44 Need more help? Additional help is available online at www.speedtouch.com...
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