Solving Problems; Troubleshooting - Simpson 904 Instruction Manual

S O LV I N G P R O B L E M S
Faults
If you have a problem with your oven and/or grill, please:
• Check the points listed below before calling for service. You may be able to avoid a call by fixing the
problem yourself - and so continue cooking.
Note: We may charge you for service even in the guarantee period if your problem is due to the causes
listed below.
Data Plate
When you need information, service or replacement parts please:
• Tell us the 1. Model, 2. Model number & 3. Serial number.
You can find these on the data plate which is at the bottom of the oven front.
Underbench models: Visible when the oven door is open.
Separate grill models: Visible when the separate grill door is open.
If you need more information, please contact the Customer Care Centre on 1300 363 640 (Australia –
Centre is open 8.00am - 5.00pm M – F Eastern Standard time) or +649 573 2384 (New Zealand – Centre
is open 8.00am - 5.00pm M – F). If you have a warranty or spare parts enquiry, you should call the number
listed on the back page.
PROBLEM
Oven or grill not working:
Oven light not working:
Oven not heating enough:
Oven not working:
Timer flashing on display:
60 minute or 2 hour timer
ring not audible
Unit smoking when first used:
Condensation building up:
Door cannot be replaced after
removal.
Strong odour:
Cabinet discolouring:
Note: Only authorised personnel should carry out servicing.
POSSIBLE CAUSES
• Power not turned on.
• Controls are incorrectly set.
• Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the Service Centre.
• Lamp blown or loose in socket.
• Household fuse has blown.
Note: If the household fuse continues to blow, call the Service Centre.
• Foil or trays on bottom of oven.
• Clock is in Auto mode. (Refer to operating instructions)
• Household fuse has blown.
Note: If the household fuse continues to blow, call the Service Centre.
• Power failure or interruption.
Note: Reset time of day and any cooking functions you were using.
(Refer to operating instructions).
• Timer not wound sufficiently. (Turn timer knob past 20 minutes
then turn back to required number of minutes).
• Protective oils being removed. (Refer to installation instructions, Page 31).
• Reduce amount of water used in cooking.
• Stirrup not engaged properly.
• Smell of the adhesive used in the insulation.
(Operate the oven with windows and doors open for 4 to 8 hours).
• See page 28.
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