HP R-series User Manual page 18

Problem Possible cause
The camera The camera is
batteries will not securely in
not charge, the dock.
and the
The camera
camera
dock does not
charging
have electrical
light is off.
power.
The camera The dock is
is not connected to
recognized the computer
by the through a USB
computer hub or the USB
when it is in port on the
the dock. front of the
computer.
The USB cable
connecting the
dock to the
computer is
bad.
The HP Image
Zone software
is not installed
on your
computer.
18
Solution
Make sure the camera is inserted
completely into the dock.
Confirm that the power cord is
plugged into the dock. Check that
the dock power light blinks when
the camera is in the dock.
Connect the USB cable directly to
one of the USB ports on the back of
the computer.
Try connecting the camera directly
to the computer using the cable that
is connecting the dock to the
computer. If it works, then the
problem is not the cable. If it does
not work, try using a different USB
cable.
Refer to your camera User's
Manual for installation instructions.
HP Photosmart R-series dock User's Manual