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Tips and Additional Information
Tips
This section covers some common sense tips for using the Fusion
400 enclosure.
Hot-swapping drives:
Fusion 400 supports hot-swapping drives, enabling you to swap
out a drive or an array of drives without having to shut down the
enclosure or your computer. This does not mean you can simply
pull out a drive at any time; you follow the procedure below or
you may lose data in the process.
• Before removing a tray, you must put away (eject, unmount,
dismount) the drive volume. For Mac OS users, simply drag
the drive icon associated with the drive(s) you wish to remove
to the eject icon on the dock (or trash can on the desktop).
Windows users may left-click on the eject icon in the taskbar
for the drive they wish to eject.
Connections:
Fusion 400 uses eSATA data cable connectors to ensure the best
connection. If you experience issues where a drive or volume
does not appear, or you see an error message stating a drive is
missing when you have the drives set up in an array, the cause
may be as simple as a loose connection.
• If you do experience any trouble, disconnect the data cables
and reconnect them one at a time, making sure each one
"clicks" in place.
Limited Warranty
Sonnet Technologies, Inc. warrants that this product shall be free
from defects in materials and workmanship for a period of three
years following the date of original purchase. For complete war-
ranty information, go to www.sonnettech.com.
Contacting Customer Service
The Sonnet web site located at www.sonnettech.com has the
most current support information and technical updates.
Before you call Sonnet Customer Service, please check our web
site for the latest updates and online support files, and check
this User's Guide for helpful information. When you call Sonnet
Customer Service, have the following information available so
our customer service staff can better assist you:
• Product name
• Date and place of purchase
• Hard drive model(s)
• SATA host controller manufacturer and model number
• Computer model
• Operating system
If further assistance is needed, please contact us at:
Sonnet Customer Service:
Tel: 1-949-472-2772
(Monday–Friday, 7 a.m.–5 p.m. Pacific Time)
Fax: 1-949-457-6350
E-mail: support@sonnettech.com
Online Service Form: http://serviceform.sonnettech.com
Visit Our Web Site
For the most current product information and online sup-
port files, visit the Sonnet web site at www.sonnettech.com.
Remember to register your product online at http://registration.
sonnettech.com to be informed of future upgrades and product
releases.
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