HP ProLiant DL360 Specification page 10

QuickSpecs
Standard Features
Service and Support Service and Support Service and Support Service and Support This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
NOTE: NOTE: NOTE: NOTE: Limited warranty includes 3 year parts, 3 year labor, 3-year on-site
NOTE: SATA drives have a 1 year warranty. NOTE: NOTE: NOTE:
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and
for the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
qualified rack options installed within the same rack.
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or NOTE: NOTE: NOTE:
resellers or visit our worldwide Web site on the internet at:
NOTE: NOTE: NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us NOTE:
at: http://www.hp.com/hps
NOTE: NOTE: NOTE: Additional information regarding worldwide limited warranty and technical support is available NOTE:
at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
DA - 12166 North America — Version 24 — August 15, 2006
HP ProLiant DL360 Generation 4p (G4p) HP ProLiant DL360 Generation 4p (G4p) HP ProLiant DL360 Generation 4p (G4p) HP ProLiant DL360 Generation 4p (G4p)
support.
http://www.hp.com/hps/carepack
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