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QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
eSupport
eSupport
eSupport
eSupport
For DAT 24 USB only
For DAT 24 USB only
For DAT 24 USB only
For DAT 24 USB only
Product Number
Product Number
Product Number
Product Number
HA113A1
HA101A3
HA103A3
HA104A3
HA105A3
HA106A3
HA107A3
HA109A3
HA110A3
HA111A3
HA112A3
NOTE:
NOTE:
NOTE:
NOTE:
*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
on time & materials basis. (SW is supported separately per package).
The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs are
available for each offering (replace A3 with A1, A4 or A5).
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
Support Portal
Support Portal
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit http://www.hp.com/support.
DA - 11883
Worldwide — Version 15 — March 20, 2006
Product Description
Product Description
Product Description
Product Description
Tape Installation Hardware Installation
Only
Hardware, "3-year", "next-day", "13x5",
"on-site"
Hardware, "3-year", "4-hour", "13x5",
"on-site"
Hardware, "3-year", "4-hour", "24x7",
"on-site"
Hardware, "3-year", "6hr Call-to-
Repair", "24x7",
"on-site"*
SW, "3-year", "Phone-in", "9x5"
SW, "3-year", "Phone-in", "24x7"
Hardware Only, Support Plus, "3-year",
"13x5"
Hardware Only, Support Plus 24, "3-
year", "24x7"
Hardware Only, Proactive 24, "3-year",
"24x7"*
Hardware Only, Critical Service, "3-
year",
"24x7"*
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
DAT24 USB
DAT24 USB
DAT24 USB
DAT24 USB
DAT24 USB
DAT24 USB
DAT24 USB
DAT24 USB
Band
Band
Band
Band
N/A
596
80B
N/A
80B
N/A
80B
N/A
80B
N/A
N/A
N/A
N/A
N/A
80B
N/A
80B
N/A
80B
N/A
80B
N/A
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