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QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Service
HP Care Pack Service
HP Care Pack Service
HP Care Pack Service
Product Numbers
Product Numbers
Product Numbers
Product Numbers
HP Care Pack Services
HP Care Pack Services
HP Care Pack Services
HP Care Pack Services
Availability Services
Availability Services
Availability Services
Availability Services
HP Next Day Hardware Support
HP 4 Hr, 9x5 Hardware Support
HP 4 Hr, 13x5 Hardware Support
HP 4 Hr, 24x7 Hardware Support
HP 6 HR Call-to-Repair Hardware Support
HP Software Support
HP Software Support 24x7
HP Support Plus
HP Support Plus 24
HP Proactive Essentials 9x5, 10 Software
Incidents
HP Proactive Essentials 9x5, 25 Software
Incidents
HP Proactive Essentials 9x5 Unlimited
HP Proactive Essentials 24x7, 25 Software
Incidents
HP Proactive Essentials 24x7, 50 Software
Incidents
HP Proactive Essentials 24x7 Unlimited
HP Proactive 24
Service*
HP Critical
Service*
*NOTE:
NOTE:
NOTE:
NOTE: Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are
available on time & materials basis. (SW is supported separately per package).
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
Product Number
Product Number
Product Number
Product Number
U2090A/E
H3155A/E
H4616A/E
U2068A/E
U6358A/E
U9338A/E
U9339A/E
U9340A/E
U9341A/E
UA450PE
UA451PE
UA452PE
UA453PE
DA - 11883
Worldwide — Version 15 — March 20, 2006
Product Description
Product Description
Product Description
Product Description
Tape Installation Hardware Installation Only
Hardware, "3-year", "Next Business Day", "9x5",
Hardware, "3-year", "4-hour", "13x5", "on-site"
Hardware, "3-year", "4-hour", "24x7", "on-site"
Hardware, "3-year", "6hr Call-to-Repair", "24x7", "on-site"
Hardware, "4-year", "4-hour", "13x5", "on-site"
Hardware, "4-year", "4-hour", "24x7", "on-site"
Hardware, "5-year", "4-hour", "13x5", "on-site"
Hardware, "5-year", "4-hour", "24x7", "on-site"
Hardware, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
Hardware, "1-year", "4-hour", "13x5", "on-site", "Post Warranty"
Hardware, "1-year", "4-hour", "24x7", "on-site", "Post Warranty"
Hardware, "1-year", "6hr Call-to-Repair", "24x7", "on-site", Post Warranty"
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
HP StorageWorks DAT Drives
1 yr
1 yr
1 yr
1 yr
3 yr
3 yr
3 yr
3 yr
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
E/C
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
E/C
E/C
E/C
E/C
"on-site"*
4 yr
4 yr
4 yr
4 yr
5 yr
5 yr
5 yr
5 yr
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
E/C
E/C
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Page 15
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