Contents Welcome System Requirements Need More Help? What's in the package Basics Wearing Your Headset Fit Headset Daily Use Connect PC and Call Incoming/Outgoing Calls Adjust Your Headset Volume Mute a Call Plantronics Spokes Software Plantronics Control Panel Applications tab Preference Tab About tab Plantronics Update Manager...
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire C510/C520 headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product.
Basics Headset inline control icons Function Answer/End button Incoming call Answers or ends a call Flashes green On a call Solid green Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute/Unmute button Solid red when muted Mutes/unmutes the headset microphone ™...
Wearing Your Headset Fit Headset Slide the headband until it fits comfortably over both ears. If still too tight, stretch the headband for better comfort. For optimal voice clarity, bend the boom and place the microphone close to mouth.
Daily Use Connect PC and Call Load Plantronics Spokes software by visiting www.plantronics.com/software and click on "Download" . Connect the headset into the USB port of the computer. The headset will automatically power Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics C510/C520.
Adjust Your Headset Volume Listening Volume Press the volume up button ( ) on the headset inline control to increase listening volume. Press the volume down button ( ) on the headset inline control to decrease listening volume. Mute a Call During a call, press the mute button on the headset inline control to mute the microphone.
Plantronics Spokes Software Plantronics Control Panel User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics Spokes software by visiting plantronics.com/software and click on the download button. To start this utility, click Start >...
Preference Tab Allows you to set preferences for: • Media player Modify call action: Pause, Play, Mute or Do Nothing • General use • Presence status based on wearing state (dependent upon softphone compatibility) When headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or Offline About tab Provides online access to the user guide and support and displays your headset system's...
Plantronics Update Manager Using Plantronics Update Manager, you can download new software and firmware versions when they are available. To change settings such as checking for updates manually or automatically or to install new updates, go to the Start menu > Programs > Plantronics > Plantronics Update Manager.
Troubleshooting Headset I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab. • Highlight your device choice, select the Set Default button and click OK. For Mac OS X • Choose Apple menu > System Preferences and click Sound. •...