IBM BladeCenter HS22V Product Manual page 13

High-performance blade server optimized for virtualization
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For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.
Please see the Legal Information section for important notices and information.
and other system components, with minimal user intervention. (Drivers are also included for
support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on deployment helps to
reduce both your total cost of ownership and the complexity that administrators and technical
personnel face.
IBM Systems Director Service and Support Manager (previously called IBM Electronic
™
Service Agent ) is an innovative "call home" feature that allows System x and BladeCenter
servers to automatically report hardware problems to IBM support, which can even dispatch
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onsite service if necessary to those customers entitled to onsite support under the terms of their
warranty or an IBM Maintenance Agreement. Service and Support Manager resides on a server
and provides electronic support and problem management capabilities through a highly secure
electronic dialogue between your systems and IBM. It monitors networked servers for hardware
errors and it can perform hardware and software inventories and report inventory changes to
IBM. All information sent to IBM is stored in a highly secure database and used for improved
problem determination.
Additional services include hardware warranty upgrades and factory-installed Product
Customization Services (PCS), such as asset tagging, hardware integration, software imaging
and operating systems personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links
to forums/newsgroups, problem submission, online shopping support, service offerings, device
drivers for all IBM product lines, software downloads and even upcoming technical seminar
worldwide schedules and registration. Also available are remote installation, configuration and
usage support for both System x hardware and software, as well as onsite custom services to
provide the level of expertise you require.
IBM Maintenance and Technical Support solutions can help you get the most out of your IT
investment by reducing support costs, increasing availability and simplifying management with
integrated support for your multiproduct, multivendor hardware and software environment. For
more information on hardware maintenance, software support, solution support and managed
support, visit http://ibm.com/services/maintenance.
Advanced Systems Management Capabilities
Each BladeCenter chassis offers a high level of systems management capabilities that are well-
suited to remote locations as well as to stand-alone environments. Features include the
Advanced Management Module (AMM), Integrated Management Module (IMM)
ToolsCenter, Automatic Server Restart, Systems Director Active Energy Manager, Wake on LAN
support, PXE 2.0 support, text and graphics console redirect, Predictive Failure Analysis,
Embedded Dynamic System Analysis, and IBM Systems Director.
The chassis-based AMM, in combination with the HS22V blade server's IMM, provides industry-
standard Intelligent Platform Management Interface (IPMI) 2.0-compliant systems
management. The AMM provides a number of important system functions, including:
• Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and
DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
• System diagnostic LED control (power, HDD, activity, alerts, heartbeat)
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and alerting
• VLAN support
• Enhanced authentication and encryption algorithms (RMCP+, AES)
• Local update of IMM firmware
• Firmware firewall
• Support for IPMI v2.0 compliant management software (e.g., xCAT)
• Other mandatory and optional IPMI functions in the blade's IMM
The IMM, via the management module, alerts IBM Systems Director to anomalous environmental
, IBM
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13.