Section 7 Troubleshooting; Section 8 Warranty - Keurig Vue Use & Care Manual

SECTION 7
Troubleshooting
SITUATION SOLUTION
Brewer does not • Plug Brewer into an independent outlet.
have power • Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home's circuit breaker if necessary.
• Make sure that the Power Button has been turned on
and Touchscreen is illuminated.
Brewer will • After placing the Vue
not brew Holder, make sure the Handle is pushed down securely and the
Touchscreen displays the beverage options. Push the flashing
"BREW" Button.
• If the Touchscreen indicates "Please Add Water," add water to
the Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the Touchscreen indicates "Please Add Water" even after
refilling, contact Customer Service at 1.866.901.BREW (2739).
• The Brew Head may need to be cleaned or the Brewer needs to
be de-scaled (refer to pages 21 and 22).
Brewer brews only • Clean the Brew Head if necessary (refer to page 21).
a partial cup • The Water Reservoir may have been removed during brewing.
Replace the Water Reservoir and perform cleansing brews
(refer to page 15) without a Vue
• De-scale the Brewer (refer to page 22).
• If you have repeated the de-scale procedure on your Brewer
two times and it is still only brewing a partial cup, contact
Customer Service at 1.866.901.BREW (2739).
Brewer shuts • Check to make sure that the Auto On/Off and/or Energy Saver
off or turns on settings have not been set. Please refer to pages 18 and 19 for
automatically instructions.
Water Reservoir • The water level is low and a full cup cannot be brewed.
light is flashing Add water to Water Reservoir.
• If the water level is not low, remove the Water Reservoir, empty
and refill it. Replace the Water Reservoir and wait for the Water
Reservoir light to stop flashing.
The Touchscreen • If the Brewer Handle has been lifted during the brewing
process, this message will be displayed. Lower the Brewer
indicates "The
Brew Process Has Handle to resume.
Been Interrupted"
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Cup portion pack in the Vue Cup
™ ™
Cup.
™
Limited One Year Warranty
Keurig warrants that your Brewer will be free of defects in materials or workmanship
under normal home use for one year from the date of purchase. It is recommended
that you fill out and return the warranty card enclosed with your Brewer so that your
purchase information will be stored in our system. Keurig will, at its option, repair or
replace the Brewer without charge upon its receipt of proof of the date of purchase. If
a replacement Brewer is necessary to service this warranty, the replacement Brewer
may be new or reconditioned. If a replacement Brewer is sent, a new limited one year
warranty will be applied to the replacement Brewer.
This warranty only applies to Brewers operated in the United States and Canada. This
warranty gives you specific legal rights, and you may also have other rights that vary
from state to state and, in the case of Canada, from province to province.
What is not covered by the Limited Warranty?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES
SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS
AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF
FORESEEABLE. Some states or provinces do not allow the exclusion or limitations of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you depending on the state or province of purchase.
Nor does this warranty cover damages caused by services performed by anyone
other than Keurig or its authorized service providers, use of parts other than genuine
Keurig parts, or external causes such as abuse, misuse, inappropriate power supply
or acts of God.
Other Limitations
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY,
WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY
DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO YOUR V700 BREWER,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE. Some states or provinces do not allow disclaimers of such
implied warranties or limitations on how long an implied warranty lasts, so the above
limitation may not apply to you depending on the state or the province of purchase.
How do you obtain warranty service?
Keurig ® Brewers are high-quality appliances and, with proper care, are intended
to provide years of satisfying performance. However, should the need arise for
warranty servicing, simply call Keurig Customer Service at our toll free phone number
1.866.901.BREW (2739). Please do not return your Brewer for servicing without first
speaking to Keurig Customer Service to obtain an Authorization to Return number
(ATR). Keurig ® Brewers returned without an ATR number will be returned to the sender
without servicing.
Keurig, Incorporated
55 Walkers Brook Drive
Reading, MA 01867
1.866.901.BREW (2739)
SECTION 8
Warranty
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