Horizon Fitness HORIZON SERIES T90 User Manual page 13

T R O UB L E S H OOT ING
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmills. This noise will diminish over time, although may not totally go away. Over time, the belt will stretch,
causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor.
Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness product is placed close
to a wall, there will be more reflected noise.
TROUBLESHOOTING - TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM:
The console does not light up and/or the belt does not move.
SOLUTION:
Verify the following:
• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable
to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off, unplug the power cable and wait 60 seconds. Remove motor cover. Wait until all red LED lights
have gone off on the motor control board before proceeding. Next, verify that no wires are loose or disconnected.
• Verify that the outlet the machine is plugged into is functional. Double check that the breaker has not tripped, it is
on a dedicated 20-amp circuit, it is not on a GFCI-equipped outlet, and it is not plugged into a power strip/surge
protector or extension cord.
• The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position.
PROBLEM:
The treadmill circuit breaker trips during a workout.
SOLUTION:
Verify the following:
• Make sure the treadmill is plugged into a dedicated 20-amp circuit.
• Verify that you do not have the machine on an extension cord or surge protector.
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equipped
outlet on it.
PROBLEM:
The running belt does not stay centered during a workout.
SOLUTION:
Verify the following:
• Make sure the treadmill is on a level surface.
• Verify that the belt is properly tightened and centered (Refer to the adjustment section for detailed directions).
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TROUBLESHOOTING - HEART RATE
PROBLEM:
There is no heart rate reading.
SOLUTION:
C
heck your exercise environment for sources of interference such as fluorescent lights, computers,
underground fencing, home security systems or appliances containing large motors. These items may cause erratic heart
rate readouts.
You may experience an erratic readout under the following conditions:
• Pressing too hard on the sensor. Try to maintain moderate pressure while pressing the sensor.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try to moisten your palms by rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palm is especially thick.
• If you are receiving an erratic heart rate reading try using your index finger to check your pulse.
NOTE:
Outside interference sources such as computers, motors and fluorescent lights may cause the heart
rate reading to be erratic.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
PLEASE CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your treadmill they may need to ask detailed questions about the symptoms
that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service
necessary to get you and your Horizon Fitness treadmill running again!
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