Canon i320 Simplified Service Manual page 12

7-2. Product Technical Information
1) FAQ (Problems specific to the i320, and corrective actions)
No. Rank* Function Phenomenon
1 A Installatio No cartridge installation
n error (orange LED blinks
6 times).
Cartridge cannot be
installed.
Carriage error.
2 A Carriage error, abnormal
noise, or paper feeding
without printing.
3 A Abnormal cartridge
EEPROM data error
(orange LED blinks 7
times).
4 B Paper Paper not feeding when
feedability lots of paper/media is
loaded. (PC101/PR101)
5 B Multi-feeding.
6 B Envelope not feeding.
Condition
The packing material used to fix The user may have failed to remove the
the carriage at unpacking and packing material at unpacking and
installation may not have been installation.
removed. Although a caution sheet is packaged
together with the printer, the user may not
notice it.
Note: Even if the packing material
The packing material used to fix
remains, no parts are damaged.
the print head cap at unpacking
and installation may not have
been removed.
The problem likely occurs when When the cartridge lever is slowly lowered
the cartridge lever is slowly at print head installation, there is a timing
(carefully) lowered at print head mismatch in reading the print head
installation. EEPROM value, preventing the EEPROM
value from being detected correctly.
<Print head recognition mechanism>
The print head installation is detected by
the contact of terminals in the following
procedure:
1. The existence of print head is detected.
2. The print head EEPROM value is
checked.
The problem may occur when When the amount of paper curl is large
multiple pages of PC101L and and multiple pages are loaded, the
PR101 (A4/LTR) are loaded. loaded page limit level in the ASF creates
friction at paper feeding.
When multiple pages of PR101 In the high temperature and high humidity
(A4/LTR) are loaded (in the high environment, the frictional force between
temperature and high humidity the PR101's front and back sides
environment). becomes high, and sheets stick to each
other, contributing to multi-feeding.
When many envelopes are The paper feed roller slips on the paper at
loaded. paper feeding.
<Supplement> Note: Depending on the paper lots.
The problem may occur with the
DL envelope.
Cause
Remove the packing
material fixing the
carriage.
Remove the packing
material fixing the print
head cap.
1. Power off the printer,
and re-power it on.
2. Remove the print
head, and reinstall it.
1. Decrease the number
of pages loaded in the
ASF.
2. Correct the paper curl.
Set the paper one by one
in the ASF.
1. Decrease the number
of envelopes loaded in
the ASF.
2. Straighten out the
paper (with a pen).
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Corrective action Possible Call / Claim
-LED blinks in orange 6 times
(no cartridge installation error)
-Cannot install the cartridge
-Cannot print
-LED blinks in orange and green
alternately twice (carriage error)
-LED blinks in orange and green
alternately twice (carriage error)
(As this occurs at printer
installation, the user cannot
recognize the error.)
-Abnormal noise
-Cannot print
-Paper feeding without printing
-LED blinks in orange 7 times
(cartridge EEPROM data error)
(As this occurs at printer
installation, the user cannot
recognize the error.)
-Cannot print
-Paper out error
-Paper cannot be fed
-Cannot print
-Multiple pages of paper are fed
-Paper is delivered without
printing
-Paper out error
-Paper cannot be fed
-Cannot print