Troubleshooting & Maintenance - Horizon Fitness EG5 User Manual

TR O UB L E SH O OTI NG
Your Horizon Fitness elliptical is designed to be reliable and maintenance free. However, if you do experience
problems with your elliptical, please reference the troubleshooting guide listed below.
PROBLEM:
SOLUTION:
• The outlet the machine is plugged into is functional. Double check that the breaker has not tripped.
• The correct adapter is being used. Only use the adapter provided or authorized by Horizon Fitness.
• The adapter is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position (may not apply to all models).
• Turn off the machine and unplug power cord. Remove the console and check that all connections to the console
are secure and not damaged or pinched.
PROBLEM:
SOLUTION:
• Turn off machine and unplug power cord. Remove the console and check that all connections to the console are
secure and not damaged or pinched.
• If doing the above does not fix the problem, the speed sensor and/or magnet may have become dislodged or
damaged.
PROBLEM:
SOLUTION:
• The correct adapter is being used. Only use the adapter provided or authorized by Horizon Fitness.
• Reset the console and allow the resistance to reset to the default position. Restart and retry the resistance levels.
PROBLEM:
SOLUTION:
To remove, simply wipe off the roller wheels and guide rails with a damp cloth.
PROBLEM:
SOLUTION:
• The elliptical is on a level surface.
• Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
2
The console does not light up.
Verify the following:
The console lights up but the Time/RPM's do not count.
Verify the following:
The resistance levels seem to be incorrect, seeming too hard or too easy.
Verify the following:
The roller wheels appear to be leaving particles on the guide rails.
This is considered normal wear of the elliptical wheels.
The elliptical makes a squeaking or chirping noise.
Verify the following: