HP ProLiant DL585 Quickspecs page 15

QuickSpecs
Service and Support
Standard Care
Basic Care
Insight Remote Support
Standard Care Package: Package that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
HP Installation and Startup for SIM (Systems Insight Manager)
Provides for installation and configuration of the latest version of HP Systems Insight Manager, together
with the installation and startup of HP Service Essentials Remote Support Pack
http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-4143EN.pdf
3-Year HP 6 hour Hardware Support Onsite Call-to-Repair Service
Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 hours of the initial service request to
the HP Global Solution Center
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
3-Year , HP 24x7 Software Support for Insight Control
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6645EEE.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up, and
Software Support; Install and Startup Services for Insight Control; Microsoft or Linux or VMware education
courses; +30 Proactive Select Credits, Factory Express
Basic Care Package: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and
Software Support); +10 Proactive Select Credits, Factory Express
The packages include HP Insight Remote Support that uses proven technology to deliver secure, reliable
24x7 remote monitoring, diagnoses, and problem resolution. It is available at no additional cost to all
warranty, HP Care Pack Service, and service agreement customers.
DA - 13642 Worldwide — Version 41 — December 12, 2012
HP ProLiant DL585 Generation 7 (G7)
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