Troubleshooting - HearthSense ANI Manual

TROUBLESHOOTING

NOTE:
Turn the control knob to "off" position first and wait for one minute. Then turn the control knob to
on position. Please wait for one minute to allow valve to reset.
WARNING:
If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
•If you cannot reach your gas supplier, call the fire department.
WARNING: Make sure that power is turned off before proceeding.
WARNING
: Turn off and let cool before servicing. Only a qualified service person should service and repair
fireplace.
CAUTION:
Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
OBSERVED PROBLEM
When ignitor button is pressed in,
there is no spark at ODS/pilot
When ignitor button is pressed in,
there is a spark at ODS/pilot but
no pilot flame present.
ODS/pilot lights but flame goes out
when control knob is released.
.
POSSIBLE CAUSE
1. Ignitor is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not connected
to ignitor cable.
4. Ignitor cable is pinched.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully pressed in
while pressing ignitor button.
3. Air in gas lines (new installation
or recent gas interruption).
4. ODS/pilot is clogged.
5. Incorrect inlet gas pressure or
regulator is damaged.
6. Depleted gas supply
1. Control knob is not fully pressed
in.
2. Control knob is not pressed in
long enough.
3. Equipment shutoff valve is not
fully open.
4. Thermocouple connection is
loose.
5. Thermocouple damaged
6. Control valve damaged.
21
REMEDY
Replace ignitor.
1.
Replace ignitor..
2.
Reconnect ignitor cable.
3.
Free ignitor cable if pinched by
4.
any metal or tubing.
Replace ignitor cable.
5.
6. Replace piezo ignitor.
7. Replace battery.
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob while
pressing ignitor button.
3. Continue holding down control
knob for 30 seconds to remove
air. Repeat igniting operation
until air is removed.
4. Clean ODS/pilot (see Cleaning
and Maintenance Page 20) or
replace ODS/pilot assembly.
5. Check inlet gas pressure or
replace gas valve.
6. Contact local propane/LP Gas
Company
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug, and then
tighten ¼ turn more.
5. Replace pilot.
6. Replace control valve.