Warranty & Service - Proton 2 Channel FM Radio Control System User Manual

Chapter 6
Limited Warranty
Proton Control Systems Inc. ( Proton ) warrants that its product purchased from
Proton or a Proton authorized reseller will conform to factory specification and be
free from defects in material or workmanship for a period of 120 days from the date
of purchase. If the product is determined to be defective in material or workmanship
during this warranty period, Proton, at its sole discretion, will repair or replace the
product with new or refurbished product. This limited warranty does not apply to
any unit which has been improperly installed, improperly connected or wired,
mishandled, abused, altered, modified or serviced by unauthorized individual or
entity. This limited warranty also does not cover damage due to external causes
including crash, excessive vibration, shock, improper voltage, moisture or extreme
temperatures.
BY THE ACT OF INSTALLING OR OPERATING THIS PRODUCT, THE USER
ACCEPTS ALL RESULTING LIABILITY. IN NO EVENT SHALL PROTON CONTROL
SYSTEMS LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING
SOFTWARE, OR ITS DOCUMENTATION.
Proton Control Systems offers no refunds for its products. Proton Control Systems
makes no warranty or representation, expressed, implied, or statutory, with respect
to its products or the contents or use of this documentation and all accompanying
software, and specifically disclaims its quality, performance, merchantability, or
fitness for any particular purpose. Proton Control Systems reserves the right to
revise or update its products, software, or documentation without obligation to
notify any individual or entity.
Warranty Service & RMA Procedure
If your Proton Control Systems product is defective and requires a repair, please
first contact the place of purchase. Normally they will be able to assist you with a
warranty service procedure in a quicker time frame. If your place of purchase is
unable to help you, then please contact Proton Control Systems via email
(support@protoncontrol.com) with detailed description of your technical difficulty,
description of how you installed and setup, your name, address, contact number,
date of purchase, and place of purchase (a copy of your original proof-of-purchase
will be required later with the shipment.) If it is determined that the product may be
defective, a Warranty RMA number and shipping instruction will be provided to you
via email. Depending on the type of repair required, the shipping address of repair
facility may vary so please refer to the shipping instruction. Return for product
repair is to be shipped prepaid and insured by the customer. No product may be
returned for repair without the Warranty RMA number and a copy of your original
proof-of-purchase. Please do not ship your unit to the corporate offices.
An Out of Warranty RMA request (i.e., expired warranty period, lost receipt,
product from an unauthorized third party, problem caused by out of warranty acts,
etc.) will be determined on a case by case basis by our support technician and if
deemed repairable a cost estimate will be provided to you via email.
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Warranty & Service