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14. WARRANTY
SERVICE
Owner
Satisfaction
Your satisfaction
and goodwill
are important
to your dealer and to us. All Honda
warranty details are explained
in the Distributor's
Limited Warranty. Normally, any
problems
concerning
the product
will
be handled
by your dealer's
service
department.
If you have a warranty
problem that has not been handled to your
satisfaction,
we suggest you take the following
action:
l
Discuss your problem with a member of the dealership
management.
Often
complaints
can be quickly resolved at that level. If the problem has already been
reviewed with the Service Manager, contact the owner of the dealership or the
General Manager.
l
If your problem
still has not been resolved
to your satisfaction,
contact the
Power Equipment
Division
of American
Honda
Motor Co., Inc.
American
Honda
Motor Co., Inc.
Power Equipment
Division
P.O. Box 100021
Duluth,
Georgia
30136-9421
Telephone:
(404) 497-6400
We will need the following
information
in order to assist you:
-
Your name, address, and telephone
number
-
Product model and serial number
-
Date of purchase
-
Dealer name and address
-
Nature of problem
After reviewing
all the facts involved,
you will be advised of what action can be
taken. Please bear in mind that your problem will likely be resolved at the dealership,
using the dealer's facilities, equipment,
and personnel,
so it is very important
that
your initial contact
be with the dealer.
Your purchase of a Honda product is greatly appreciated
by both your dealer and
American
Honda Motor Co., Inc. We want to assist you in every way possible to
assure your complete
satisfaction
with your purchase.
57
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