HTC Gene Service Manual page 43

4－A-SD Card cannot be used
(1) Check whether SD is fully inserted to the slot until you hear a click.
(2) Try with another SD Card
(3) Try with another Main Board.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
5－A．PC Connection (USB) not possible
(1) Check whether "Connection Settings" in the MS ActiveSync is properly set.
(2) Check whether it connects with other cables or cradle, customer's cable might be damaged.
(3) Check the external appearance of the connector on the unit whether it is physically damaged.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
5－B．Wireless Connection (GSM / GPRS / BT) not possible
(1) Make sure the user has been contacting the Carrier for SIM Card validation and activation.
(2) Make sure the Wireless Connection Settings has been properly set.
(3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test
it with the RF Test Station (Antenna Test).
(4) Dismantle the Main Unit and check whether the Antenna cover is properly installed.
(5) Try with another Antenna cover.
(6) Try with another Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
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