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Dell OptiPlex 9010 All-In-One (Touch)
Owner's Manual
Regulatory Model: W04C
Regulatory Type: W04C001

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   Summary of Contents for Dell OptiPlex 9010

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    Dell OptiPlex 9010 All-In-One (Touch) Owner's Manual Regulatory Model: W04C Regulatory Type: W04C001...

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    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 7 ........................7 Before Working Inside Your Computer ............................8 Turning Off Your Computer ........................8 After Working Inside Your Computer ...............................9 Important Information 2 Removing and Installing Components................... 11 .............................. 11 Recommended Tools ..............11 Removing the Video Electronics Standards Association (VESA) Stand ............................

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    ....................... 27 Removing the Input/Output Board Shield ........................ 29 Installing the Input/Output Board Shield ........................29 Removing the Power-Button Board .........................30 Installing the Power-Button Board ..........................30 Removing the Processor Fan ........................... 31 Installing the Processor Fan ............................31 Removing the Processor ............................31 Installing the Processor ............................

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    6 Technical Specifications......................73 7 Contacting Dell ......................... 79...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Turning Off Your Computer

    CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 9: Important Information

    Important Information NOTE: Avoid using the touchscreen in dusty, hot, or humid environments. NOTE: Sudden change in temperature may cause condensation on the inner surface of the glass screen, which will disappear after a short time and does not affect normal usage.

  • Page 11: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Video Electronics Standards Association (VESA) Stand...

  • Page 12: Installing The Vesa Stand

    Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer. Installing the VESA Stand Align and place the VESA stand on the back of the computer. Tighten the screws to secure the VESA stand to the computer. Place and press the VESA cover on the computer, till it clicks into place.

  • Page 13: Installing The Back Cover

    Lift the cover and remove it from the computer using the notches near the input/output panel. Installing the Back Cover Place the cover on the back of the computer using the notches near the input/output panel. Tighten the screws to secure the back cover to the computer. Install the VESA stand.

  • Page 14: Installing The Memory

    Lift the memory shield outwards. Pry the retention clips away from the memory module until it pops up. Lift and remove the memory module from its connector. Installing the Memory Align the notch on the memory-card with the tab in the system-board connector. Press down on the memory module until the release tabs spring back to secure them in place.

  • Page 15: Installing The Vesa Mount Bracket

    Installing the VESA Mount Bracket Align and place the bracket on the back of the computer. Tighten the screws to secure the VESA mount bracket to the computer. Install the: a) back cover b) VESA stand Follow the procedures in After Working Inside Your Computer .

  • Page 16: Installing The Touchscreen Board

    Installing the Touchscreen Board Tighten the screws to secure the touchscreen board to the chassis. Connect all the touchscreen-board cables to the connectors on the touchscreen board and secure the latches. Connect the system-board cable to the touchscreen-board cable connector. Align and press the sides of touchscreen-board shield to secure the notches into the slots and snap the shield into place.

  • Page 17: Removing The System-board Shield

    Install the: a) back cover b) VESA stand After Working Inside Your Computer . Follow the procedures in Removing the System-Board Shield Before Working Inside Your Computer . Follow the procedures in Remove the: a) VESA stand b) back cover c) VESA mount bracket Remove the screws that secure the system-board shield to the computer.

  • Page 18: Installing The Coin-cell Battery

    c) system-board shield Press the release latch away from the battery. The battery pops out from the socket; lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery downward until the release latch springs back into place and secures it.

  • Page 19

    Lift the optical drive from the computer. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from the optical drive.

  • Page 20: Installing The Optical Drive

    Installing the Optical Drive Place the optical-drive bracket on the optical drive. Tighten the screws that secure the optical-drive bracket to the optical drive. Align and slide the optical drive into its slot. Connect the optical-drive cable. Tighten the screws that secure the optical drive to the computer. Install the: a) VESA mount bracket b) back cover...

  • Page 21: Installing The Hard Drive

    For a 3.5–inch hard drive, remove the screws that secure the hard drive to the hard-drive bracket. Slide the hard drive from the hard-drive bracket. Installing the Hard Drive For a 3.5–inch hard drive, slide the hard drive into the hard-drive bracket. Tighten the screws that secure the hard drive to the hard-drive bracket.

  • Page 22: Installing The Intrusion Switch

    Disconnect the intrusion cable from the connector on the system board. Unthread the cable from the notches on the computer. Remove the screws that secure the intrusion switch to the chassis. Lift the intrusion switch and remove it from the computer.

  • Page 23: Removing The Wireless Local Area Network (wlan) Card

    After Working Inside Your Computer . Follow the procedures in Removing the Wireless Local Area Network (WLAN) Card Follow the procedures in Before Working Inside Your Computer . Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield Disconnect the WLAN cables.

  • Page 24: Installing The Power-supply Fan

    Remove the screws that secure the power-supply fan to it's chassis and lift it away from the computer. Installing the Power-Supply Fan Place the power-supply fan on the computer and tighten the screws to secure it to it's chassis. Align and place the fan bracket on from the computer. Tighten the screw to secure the fan bracket to the chassis.

  • Page 25: Removing The Power Supply Unit (psu)

    Removing the Power Supply Unit (PSU) Before Working Inside Your Computer . Follow the procedures in Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) input/output board shield f) power-supply fan Press the tab and disconnect the power-supply cable from the connector on the system board. Unthread the cable from the hooks in the computer.

  • Page 26: Installing The Power Supply Unit

    Installing the Power Supply Unit Place the power supply unit on the computer. Tighten the screws to secure the power supply unit to the chassis. Thread the cable on the hooks in the computer. Connect the power-supply cable to the connector on the system board. Install: a) power-supply fan b) input/output board shield...

  • Page 27: Removing The Input/output Board Shield

    b) VESA mount bracket c) back cover d) VESA stand After Working Inside Your Computer . Follow the procedures in Removing the Input/Output Board Shield Before Working Inside Your Computer . Follow the procedures in Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield...

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    Remove the screws that secure the input/output board shield to the chassis. Loosen the power connector and press it down the socket. Flip the input/output board shield and remove it from the computer. Disconnect the power-connector cable.

  • Page 29: Installing The Input/output Board Shield

    Installing the Input/Output Board Shield Connect the power-connector cable. Place the input/output board shield on the computer. Pass the power connector and fix it to the socket. Tighten the screws to secure the input/output board shield to the chassis. Tighten the screws that secure the power connector to the input/output shield. Place the input/output panel on the computer.

  • Page 30: Installing The Power-button Board

    Installing the Power-Button Board Align and place the power-button board on the computer. Connect the power-button cable to the board. Install: a) back cover b) VESA stand After Working Inside Your Computer . Follow the procedures in Removing the Processor Fan Before Working Inside Your Computer .

  • Page 31: Installing The Processor Fan

    Installing the Processor Fan Place the processor fan on the computer and tighten the screws to secure the processor fan to the system board. Connect the processor-fan cable to the connector on the system board. Install: a) system-board shield b) VESA mount bracket c) back cover d) VESA stand After Working Inside Your Computer .

  • Page 32: Removing The Speakers

    Removing the Speakers Before Working Inside Your Computer . Follow the procedures in Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield Disconnect the right and left speaker cables from the connector on the system board. Unthread the cables from the notches.

  • Page 33: Installing The Speakers

    Installing the Speakers Place and align the speakers on the computer. Tighten the screws to secure the speaker to the chassis. Thread the cables on the notches. Connect the right and left speaker cables to the connector on the system board. Install: a) system-board shield b) VESA mount bracket...

  • Page 34: System Board Layout

    Lift and remove the system board from the chassis. System Board Layout The following image displays the system board layout of the computer.

  • Page 35: Installing The System Board

    1. PSU connector 2. PSU fan connector 3. Touch panel connector 4. Power button board connector 5. SATA HDD connector 6. SATA HDD power connector 7. SATA ODD power connector 8. CPU fan connector 9. SATA ODD connector 10. LVDS connector 11.

  • Page 36: Jumper Settings

    Install: a) power-supply fan b) converter board c) input/output board shield d) power supply unit e) heat-sink assembly f) hard drive g) optical drive h) memory system-board shield VESA mount bracket k) back cover VESA stand Follow the procedures in After Working Inside Your Computer .

  • Page 37: Removing The Display Panel

    NOTE: You can also use the following steps to disable a forgotten password. Follow the procedures in Before Working Inside Your Computer . Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) memory f) optical drive g) hard drive h) heat-sink assembly...

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    power-supply fan m) power supply unit n) heat-sink assembly o) processor fan p) speakers q) antenna module r) system board NOTE: The display panel should be disassembled in a clean-room environment. Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector. Remove any other cables or antennae around the edges of the base panel.

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    Lift the connector latches and disconnect the touchscreen-board cables. Lift and remove the display panel from the middle frame.

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    Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel.

  • Page 41: Installing The Display Panel

    Installing the Display Panel Tighten the screws that secure the display brackets to the display panel. Align the display assembly over the middle frame. Connect all the touchscreen-board cables to the connectors on the display panel. Affix the tape that adheres the connectors to the display panel. Align the chassis over the display panel and tighten the screws to secure the chassis to the middle frame.

  • Page 42: Installing The Antenna Modules

    m) power supply unit n) heat-sink assembly o) power-supply fan p) system board Remove the screws that secure the antenna module to the chassis. Unthread the antenna cable from around the edges of the computer. Lift and remove the antenna module. Installing the Antenna Modules Place the antenna module on the chassis.

  • Page 43: Installing The Camera

    a) VESA stand b) back cover c) VESA mount bracket d) touchscreen board e) system-board shield f) input/output board shield g) WLAN card h) optical drive hard drive intrusion switch k) power button board converter board m) processor fan n) power supply unit o) heat-sink assembly p) power-supply fan q) system board...

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    d) heat-sink assembly e) power supply unit f) processor fan g) converter board h) power-button board intrusion switch hard drive k) optical drive WLAN card m) input/output board shield n) system-board shield o) touchscreen board p) VESA mount bracket q) back cover r) VESA stand After Working Inside Your Computer .

  • Page 45: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 46: System Setup Options - Bios Setup

    <F1> Displays the System Setup help file. System Setup Options — BIOS Setup NOTE: Before proceeding download and install the latest BIOS version from support.dell.com Table 2. General Option Description...

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    Option Description • CD/DVD/CD-RW Drive • Onboard NIC (Portables enables, Desktop disables) Boot List Option • Legacy • UEFI Date/Time This option controls the system date and time. Changes to the date and time take effect immediately. • MM /DD /YY •...

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    Option Description USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any type of USB mass storage devices (HDD, memory key, floppy). If USB port is enabled, device attached to this port is enabled and available for operation system.

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    Option Description Enable strong password - This option is disabled by default. Strong Password Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • Admin Password Min • Admin Password Max •...

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    Option Description • Enable CPU XD Support (selected by default) OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent access to the Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12). •...

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    Table 6. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to: • Power Off (selected by default) • Power On •...

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    Option Description • LAN or WLAN — Allows the system to be powered on by special LAN or WLAN signals. Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment. • Block Sleep (S3 state) - This option is disabled by default. Table 7.

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    Option Description • Trusted Execution - This option is disabled by default. Table 9. Wireless Option Description Wireless Switch This option determines which wireless device can be controlled by the Wireless Switch. • WWAN • WLAN • Bluetooth Wireless Device Enable This option allows enabling/disabling of internal wireless devices.

  • Page 54: System Setup Options (for Windows 8 Only)

    Displays the system event log and allows you to clear the log. • Clear Log System Setup Options (For Windows 8 only) NOTE: Before proceeding download and install the latest BIOS version from support.dell.com Table 13. General Option Description System Information Displays the following information: •...

  • Page 55

    Option Description • Memory Information — Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM A Size, and DIMM B Size . • PCI Information — Displays SLOT1. • Processor Information — Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology .

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    Option Description • Disabled — The internal LAN is off and not visible top the operating system. • Enabled — The internal LAN is enabled. • Enabled w/PXE (selected by default) — The internal LAN is enabled (with PXE boot). •...

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    Table 15. Security Option Description Admin Password This field lets you set, change, or delete the administrator (admin) password (sometimes called the setup password). The admin password enables several security features. The drive does not have a password set by default. •...

  • Page 58

    Option Description Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set. • Allow Non-Admin Password Changes (selected by default) TPM Security This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to the operating system.

  • Page 59

    Table 16. Secure Boot Option Description Secure Boot Allows to Enable/Disable Secure Boot. Expert Key Management This gives the choice of Expert Key Management and Custom Mode Key Management. • Expert Key Management • Enable Custom Mode • Custom Mode Key Management •...

  • Page 60

    Option Description • Power On • Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M. fields. •...

  • Page 61

    Option Description • Block Sleep (S3 state) - This option is disabled by default. Table 19. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. • Enable Numlock (default) Keyboard Errors Specifies whether keyboard related errors are reported when it boots.

  • Page 62

    Option Description • Bluetooth Table 22. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. SERR Messages Controls the SERR message mechanism.

  • Page 63: Updating The Bios

    Re-start the computer. Go to dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product.

  • Page 64: System And Setup Password

    System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 65: Deleting Or Changing An Existing System And/or Setup Password

    Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 67: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 68

    Customers can test the health of the power system by pressing the test button. The button is lit by a signal in the power supply called Power_Good (PG). When the +3.3v, +5v, and +12v rails are up and within specification, the PG signal turns on, lighting the self-test LED.

  • Page 69: Troubleshooting Your Computer

    The motherboard, power supply or power supply cabling may be faulty. The motherboard, memory or processor may be faulty. The coin-cell battery may be faulty. The system may be in recovery mode. Download and install the latest BIOS from support.dell.com/support.

  • Page 70: Beep Codes

    Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician. this system have failed at checkpoint [nnnn]. For help in...

  • Page 71

    USB device, or if the device has two USB cables, connect both of them. CAUTION - Hard S.M.A.R.T error or possible hard disk drive failure. Contact Dell and report the issue to a Drive SELF support technician.

  • Page 73: Technical Specifications

    Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 25. System Information Feature Specification Processor type...

  • Page 74

    Table 28. Audio Feature Specification Controller Intel High Definition Audio with Waves MaxxAudio3 Speaker single 8-ohms speakers in both the left and right speaker assembly (5 W average per channel) Internal speaker amplifier up to 15 W per channel Internal microphone support dual digital microphone Volume controls Volume up/down buttons, program menus, and keyboard media-...

  • Page 75

    Table 33. Ports and Connectors Feature Specification Audio: • one line-out connector • one audio input/microphone port • one headphone port Network adapter one RJ45 connector USB 2.0 four USB 3.0 four Video 15-pin VGA connector HDMI one 19-pin output port Media card reader one 8-in-1 slot Table 34.

  • Page 76

    Table 37. Physical Dimensions Feature Specification Width 574.00 mm (22.60 inches) Height 440.40 mm (17.34 inches) Depth: Without basic stand 68.00 mm (2.68 inches) With basic stand 220.00 mm (8.66 inches) Weight: Without basic stand 7.34 kg – 9.00 kg (16.18 lb – 19.84 lb) With basic stand 9.34 kg –...

  • Page 77

    Table 39. Environmental Feature Specification Temperature range: Operating 10 °C to 35 °C (50 °F to 95 °F) Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity (maximum): Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration: Operating 0.66 GRMS...

  • Page 79: Contacting Dell

    2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you.

This manual also for:

Optiplex 9010 all-in-one touch

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