HP ProLiant DL580 Generation 5 (G5) Quickspecs page 14

QuickSpecs
Service and Support
Recommended HP Care Pack Services for optimal satisfaction with your HP product Recommended HP Care Pack Services for optimal satisfaction with your HP product Recommended HP Care Pack Services for optimal satisfaction with your HP product Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services Recommended Services Recommended Services Recommended Services
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at:
http://www.hp.com/go/lookuptool
Hardware Support - 3-Year HP 24x7 6-hour call to repair Care Pack Hardware Support - 3-Year HP 24x7 6-hour call to repair Care Pack Hardware Support - 3-Year HP 24x7 6-hour call to repair Care Pack Hardware Support - 3-Year HP 24x7 6-hour call to repair Care Pack
3-Year HP 24x7 6-hour call to repair Care Pack - This cost-effective service helps you minimize system
downtime due to hardware failure. It features a commitment to resolve hardware problems within 6
hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an HP-certified resolution
engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support
professional is dispatched to your site to begin hardware repair activities.
Service feature highlights
Remote monitoring and problem diagnosis and support
Onsite hardware support
6-hour call-to-repair time commitment
Materials included
Enhanced parts inventory management
24x7 coverage window
Work to completion
Escalation management
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6636ENN
Hardware Support - 3 - Years 24x7 24 hour Call-to-Repair Hardware Support - 3 - Years 24x7 24 hour Call-to-Repair Hardware Support - 3 - Years 24x7 24 hour Call-to-Repair Hardware Support - 3 - Years 24x7 24 hour Call-to-Repair
3-Year HP 24x7 24-hour call to repair Care Pack - This cost-effective service helps you minimize system
downtime due to hardware failure. It features a commitment to resolve hardware problems within 6
hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an HP-certified resolution
engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support
professional is dispatched to your site to begin hardware repair activities.
ProLiant Servers Installation and Startup Service ProLiant Servers Installation and Startup Service ProLiant Servers Installation and Startup Service ProLiant Servers Installation and Startup Service
HP Installation and Startup of HP ProLiant Servers provides for the installation of your new HP ProLiant
server and operating system. This will assist you in bringing your new HP ProLiant server and operating
system into operation in a timely and professional manner.
Service benefits
This service provides a trained HP service specialist to perform an installation that meets HP quality
standards, for:
Delivery of the service at a mutually scheduled time convenient to your organization
Availability of an HP service specialist to answer basic questions during the onsite delivery of this
service
Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW)
DA - 12770 Worldwide — Version 44 — November 23, 2010
HP ProLiant DL580 Generation 5 (G5) HP ProLiant DL580 Generation 5 (G5) HP ProLiant DL580 Generation 5 (G5) HP ProLiant DL580 Generation 5 (G5)
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