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A software problem
Problem: A program does not run correctly.
Solution: Make sure that the problem is not being caused by the program.
Check that your computer has the minimum required memory to run the program. Refer to the manuals
supplied with the program.
Check the following:
• The program is designed to operate with your operating system.
• Other programs run correctly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message is displayed while you are using the program, refer to the manuals supplied with the
program.
If the program still does not run correctly, contact your place of purchase or a service representative for help.
Problems with ports and connectors
The following are the most common problems with ports and connectors.
A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Ensure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct. Go to Control Panel
and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.
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User Guide
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