Allworx 10x Service And Troubleshooting Manual
Allworx 10x
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- Installation manual (19 pages)
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Summary of Contents for Allworx Allworx 10x
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Page 1: Troubleshooting
Service and Troubleshooting Guide InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850... - Page 2 Service and Troubleshooting Guide Information in this document is subject to change without notice. 2002 InSciTek Microsystems, Inc. Reproduction in any manner whatsoever without the written permission of InSciTek Microsystems, Inc. is strictly forbidden. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
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Page 3: Table Of Contents
Service and Troubleshooting Guide Table of Contents Safety Instructions Electrical........................1 Electrostatic Discharge .....................1 Packaging System Description System Features......................5 Front and Rear Panel Descriptions ................7 Technical Support.....................8 Installation and Set Up Table Top or Shelf Placement ..................9 Rack Mount Installation ...................9 Wall Mount Installation....................9 Power Connection.....................10 Telephony Connections ....................11... - Page 4 Motherboard Removal and Replacement ..............29 Data Back-up and Recovery Procedures Data Recovery for Mirrored Disk Systems ..............33 Data Recovery Procedure for Single Disk Drive Systems ........36 Appendixes System Specifications Replacement Parts List Factory Default Settings Warranty Allworx Office Configuration Example...
- Page 5 Service and Troubleshooting Guide List of Figures Figure 3-1 −Allworx Server Rear and Front Panel Views Figure 4-1 – Rack Mount Bracket Installation Figure 4-2 – Wall Mount Bracket Installation Figure 4-3 – Earth Connection and Voltage Selection Figure 6-1 – Safe Mode Administration Screen Figure 6-2 –...
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Page 7: Safety Instructions
Be sure nothing rests on or interferes with the system’s power cables and that the cables are not located where they can be stepped on or tripped over. Do not spill food or liquids on the Allworx server. If the server gets wet refer to Preventive Maintenance cleaning instructions in Chapter 4. - Page 8 Service and Troubleshooting Guide When transporting a static-sensitive component, first place it an anti-static container or packaging. Handle all sensitive components in a static-safe area. If possible, use anti-static floor pads, straps and workbench pads.
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Page 9: Packaging
Service and Troubleshooting Guide 2 Packaging NOTE: Save all shipping and packaging materials. Verify all items against the parts list. If any items are missing, contact your distributor or InSciTek Microsystems customer support. Packaging Components Quantity Item Part Number Shipping Container 4410100 Foam End Caps 4430100... - Page 10 Service and Troubleshooting Guide...
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Page 11: System Description
Service and Troubleshooting Guide 3 System Description The Allworx system replaces several separate pieces of hardware with one to improve phone system and data network reliability – and simplifies their administration. Allworx integrates phone system, PC network, Internet access, faxing, data storage, and data backup functionality. - Page 12 Service and Troubleshooting Guide Call control functions Telephone Fully featured PBX capabilities. 3-way conferencing Call hunt groups Auto-attendant SIP (Voice over IP) and analog telephone set compatibility Voicemail Caller ID (Name and number) Distinctive ringing Music on hold Overhead paging Intercom support Call detail reports Fax machine support...
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Page 13: Front And Rear Panel Descriptions
Service and Troubleshooting Guide Front and Rear Panel Descriptions Figure 3-1 provides an illustration of the Allworx exterior components and connections. Rear Panel Front Panel Figure 3-1 −Allworx Server Rear and Front Panel Views Front and Rear Panel Feature Descriptions... -
Page 14: Technical Support
(Ports 4-9) RJ-11 FXS ports for analog or fax extension (Ports 10-16) 3.5 mm audio mini jacks for music-on-hold and overhead paging Technical Support Contact the Allworx service advisor at 1-866-Allworx (1-866-255-9679) for technical assistance. -
Page 15: Installation And Set Up
Table Top or Shelf Placement Install the four rubber feet on the bottom of the Allworx server. Remove the paper backing from each rubber foot. Place one foot on the circle at each corner on the bottom of the chassis. -
Page 16: Power Connection
Insert the female end of the power cord into the receptacle on the rear of the unit. Connect the other end to the power source. The Allworx server will automatically begin to power up. As the Allworx server progress through the power up sequence, the front panel lights will respond as follows (Figure 4-3):... -
Page 17: Telephony Connections
CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL listed or CSA certified telecommunications line cord. NOTES: A maximum of 9 central office lines can be connected to the Allworx server using the standard loop-start or optional ground-start service. -
Page 18: Data Network Installation
POP3 email from the Allworx server (Refer to the Allworx System Administrator’s Guide). For outbound mail, the Allworx server can be the SMTP server if it is on a LAN and the WAN is connected to the Internet. Internet Web Be sure to connect the Allworx WAN to the Internet. -
Page 19: Local Area Network (Lan) Connection
Connect the Allworx server to the input of your paging system using the audio connector labeled “Out” on the Allworx front panel (Figure 3-1). The Allworx server is now ready for user set up. Proceed to the Allworx System Administrator’s Guide. - Page 20 Service and Troubleshooting Guide...
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Page 21: Exterior Cleaning
Service and Troubleshooting Guide 5 Preventive Maintenance Exterior Cleaning Recommended Tools Use the following tools and supplies to clean the exterior of the Allworx server: Antistatic strap Liquid dish washing detergent Soft lint-free cleaning cloth Small vacuum with brush attachment... - Page 22 Service and Troubleshooting Guide...
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Page 23: Troubleshooting
Power and Alert LEDs become steady. The Safe Mode window in Figure 6-1 Open your PC’s browser. will appear. Enter the Allworx server URL in the address field using the format: http://admin.allworx.inscitek.com:8080 http://192.168..2.254:8080/ Continued on next page. -
Page 24: Figure 6-1 - Safe Mode Administration Screen
Service and Troubleshooting Guide The report in Figure 6-2 will appear. Click Open System Events Window. Read through the events log for messages indicating Hard Disk Problem. These messages should be near the end of the log as they are likely the last events to occur before the system failed. -
Page 25: Figure 6-2 - System Events Log
Service and Troubleshooting Guide Figure 6-2 – System Events Log... -
Page 26: Power Failure
Service and Troubleshooting Guide Power Failure The following steps provide diagnostic procedures for isolating and correcting problems in the event the Allworx server fails to power on. Diagnostic Procedures Step Action Response Confirm that the green Power indicator The power indicator does not light. -
Page 27: Disk Drive Failure
Figure 6-3 – Mother Board Power Indicators Disk Drive Failure Follow the steps below to determine if the system has a faulty disk drive. NOTE: The Allworx server will automatically restart into Safe Mode if: it cannot access disk drive information, •... - Page 28 Service and Troubleshooting Guide...
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Page 29: Component Removal And Replacement
#2 Phillips screw driver Removal Procedure 1. Power off the unit by pressing the front panel Power switch. 2. Wait for the front panel Power indicator to go off, then unplug the Allworx unit from the power source. Rack and wall mount installations: 1. -
Page 30: Mirrored Disk Drive Field Installation
6. Install the server in the rack or on the wall. 7. Reconnect all network, telephony and audio connections. 8. Reconnect the Allworx server to the power source. The unit will automatically begin the power up sequence. Mirrored Disk Drive Field Installation When selecting a disk drive for installation as a mirrored disk, be sure the disk drive is the same size or larger than the original single disk drive. - Page 31 11. Install the server in the rack or on the wall. 12. Reconnect all network, telephony and audio connections. 13. Reconnect the Allworx server to the power source. The unit will automatically begin the power up sequence. 14. Monitor the front panel LEDs as the system starts up. A successful restart is indicated by...
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Page 32: Disk Drive Removal And Replacement
#2 Phillips screw driver Removal Procedure CAUTION: Power off the Allworx server then disconnect it from the power source. Disconnect all telephony, network and audio connections from the front panel. Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty. - Page 33 NOTE: If this is a single drive system, go to section 6.4 and complete the Data Recovery Procedure. 10. Reconnect the Allworx server to the power source. The unit will automatically begin the power up sequence. If the Mirrored Disk option is installed, the system will automatically copy data to the new drive.
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Page 34: Power Supply Removal And Replacement
#2 Phillips screw driver Removal Procedure CAUTION: Power off the Allworx server then disconnect it from the power source. Disconnect all telephony, network and audio connections from the front panel. Failure to follow this precaution may result in personal injury or equipment damage and void the product warranty. -
Page 35: Motherboard Removal And Replacement
7. Install the server in the rack or on the wall. 8. Reconnect all network, telephony and audio connections. 9. Reconnect the Allworx server to the power source. The unit will automatically begin the power up sequence. 10. Monitor the front panel LEDs as the system starts up. A successful restart is indicated by... - Page 36 9. Install the server in the rack or on the wall. 10. Reconnect all network, telephony and audio connections. 11. Reconnect the Allworx server to the power source. The unit will automatically begin the power up sequence. 12. Monitor the front panel LEDs as the system starts up. A successful restart is indicated by...
- Page 37 Service and Troubleshooting Guide Power Flashes during startup then remains solid green Drive Not illuminated or flashing Alert Not illuminated If the conditions above are not observed, check the Administrator’s Event Log for fault messages.
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Page 39: Data Recovery For Mirrored Disk Systems
3. Click the System Mgt button on the Allworx Communication Center. Drag the icon to the Information pane and click again. 4. Click the System tab. 5. Click the System Reset button to shut down and restart the Allworx system. The window in Figure 8-1 will appear. Figure 8-1 – System Reset Dialog Box... - Page 40 Safe Mode window. New options will appear in the left pane (Figure 8-3). 16. Click the button to select Reboot the Allworx in Normal Mode. 17. Click Go to reboot the Allworx server. A green solid light on the server front panel will indicate that rebooting is done.
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Page 41: Figure 8-2 - Initial Safe Mode Window
Service and Troubleshooting Guide 19. Close the Allworx Communications Center window. 20. Reopen the Allworx Communications Center and login as the System Administrator. Select this option Figure 8-2 – Initial Safe Mode Window... -
Page 42: Data Recovery Procedure For Single Disk Drive Systems
NOTE: If data will be restored from a local device, be sure the device is connected to the local area network and the network is connected to the Allworx server. 1. If replacing a drive, complete the installation instructions in section 7.3 of this manual. - Page 43 5. Click the System Mgt button on the Allworx Communication Center. Drag the icon to the Information pane and click again. 6. Click the System tab. 7. Click the System Reset button to shut down and restart the Allworx system. The window in Figure 8-1 will appear. 8. Check Enter Safe Mode after reset.
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Page 44: Figure 8-4 -Safe Mode Window After Disk Mounting
Service and Troubleshooting Guide 18. Click the button to select Restore from an OfficeSafe back up. 19. Enter the IP address of your PC in the field TCP/IP Address of OfficeSafe PC. To get your PC’s IP address: NOTE: The following procedure may vary depending on your PC’s Windows environment. a. -
Page 45: Figure 8-5 -Command Prompt Window
A message will appear in the Status pane when the process is done. (Figure 8-6). 23. Click to select Reboot the Allworx in Normal Mode. 24. Click Go to reboot the Allworx server. A green solid light on the server front panel will indicate that rebooting is done. -
Page 46: Figure 8-6 -Restore Status Information
Service and Troubleshooting Guide Restore Status information Figure 8-6 –Restore Status Information... - Page 47 Service and Troubleshooting Guide Appendixes...
- Page 48 Service and Troubleshooting Guide...
- Page 49 Service and Troubleshooting Guide A. System Specifications Physical Dimensions 17.5” W (43.5 cm) x 15” D (33 cm) x 3.5” H (9 cm) Base model weight – 17 lbs 19” rack mount or 24” high wall mountable Power Requirements AC100-127/200-240, 2/4A 60/50Hz Environmental Requirements Temperature: 0 to 40 degrees Centigrade...
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Page 51: B. Replacement Parts List
Service and Troubleshooting Guide B. Replacement Parts List Item Part Number Motherboard 2001002 Power Supply 2100100 Disk Drive 2200100 Disk Drive Kit Ground Start Option Future Feature Battery Backup Option Future Feature Batteries Future Feature... - Page 52 Service and Troubleshooting Guide...
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Page 53: C. Factory Default Settings
Service and Troubleshooting Guide C. Factory Default Settings The following are factory default settings for the Allworx 10x subsystems. WAN Port - DHCP Client Mode: Disabled - IP Address: 192.168.1.1 - Netmask: 255.255.255.0 - Gateway: 192.168.1.254 LAN Port - IP Address: 192.168.2.254 - Netmask: 255.255.255.0... - Page 54 Service and Troubleshooting Guide...
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Page 55: D. Warranty
Service and Troubleshooting Guide D. Warranty InSciTek warrants that the Products will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery to Reseller at the F.O.B. point. InSciTek does not warrant that the Products will meet end users' requirements or that the operation of the Products will be uninterrupted or error-free. - Page 56 Service and Troubleshooting Guide...
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Page 57: E. Allworx Office Configuration Example
Service and Troubleshooting Guide E. Allworx Office Configuration Example “Unlimited” number of SIP Allworx 10/100 E-net SIP Phone E-net Server 10/100 E-net SIP Phone Switch 10/100 E-net SIP Phone or Hub 10/100 E-net E-net Network 10/100 E-net Switch 10/100 E-net... - Page 58 Service and Troubleshooting Guide...
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