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Summary of Contents for Allworx Connect Series
- Page 1 ® Allworx Connect Server Family Installation Guide Version F Updated June 21, 2018...
- Page 3 ® Allworx Connect Server Family Installation Guide...
- Page 4 The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Warranty...
- Page 5 ® Allworx Connect™ Server Family Installation Guide Trademarks The following trademarks are owned by Allworx: ® ® ® Allworx Verge™ IP phone series Allworx Interact™ Allworx Connect™ servers ® ® ® Allworx 92xx™ IP phone series Allworx Interact™ Professional Allworx Connect™...
- Page 6 ® Allworx Connect™ Server Family Installation Guide Page iv 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018...
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Page 7: Table Of Contents
1.2 - Guide Purpose ..............................1 1.3 - Guide Organization ............................1 1.4 - Equipment Requirements ..........................2 1.5 - Allworx System Software Compatibility ....................3 2 - Overview ........................5 2.1 - Packing List ............................... 5 2.2 - Front Chassis Views ............................5 2.2.1 - Connect 731 Server .......................... - Page 8 7 - Regulatory Notices ....................27 7.1 - FCC Part 68 ..............................27 7.2 - Industry Canada ............................27 7.3 - Radio and Television Interference ......................28 Page vi 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018...
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Page 9: Introduction
• completed the Allworx Partner technical training. Guide Purpose The purpose this guide is to advise Allworx administrators on the set up, configuration, and installation of a Connect server. Guide Organization This guide describes: •... -
Page 10: Equipment Requirements
• Microsoft Edge • Google Chrome (Latest Release) • Mozilla Firefox (Latest Release) Allworx Server Administrator’s The guide that describes the features and functionality of the Allworx System Software. This guide Guide is available at: https://allworxportal.com/. Page 2 866.ALLWORX * +1 585 421 3850 www.allworx.com... -
Page 11: Allworx System Software Compatibility
Maximum Total Bridge Users Maximum Calls in All Queues* Maximum Calls per Queue* Maximum Number of Queues* Automatic Call Distribution* Auto Attendant Ports Multi-Site Controller* 866.ALLWORX * +1 585 421 3850 Page 3 www.allworx.com Version: F Revised: June 21, 2018... - Page 12 ** Feature key not required on the Allworx 24x server. *** A SIP endpoint that supports video can register with the Allworx server, and it supports negotiation of video calls with that device. The Allworx server enables up to two video sessions and one audio session per call. The Allworx server supported codecs are: H263, H264, and MP4V-ES.
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Page 13: Overview
Packing List Open the box and carefully unpack it. Save all shipping and packaging materials. Verify all items against the parts list shown in the table below. If any items are missing, contact the dealer or Allworx Customer Support at 866-255-9679. -
Page 14: Connect 536 Server
Connect 324 Server Gigabit Inside Extension Power Console Serial Ethernet Phone Port Button Connector Ports Activity Line Input Outside Phone Light Connector Jack and Output Line Ports Page 6 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 15: Connect 320 Server
Connect 731 Server Power Cord Connector Rear Terminal Connector Protective Earthing Terminal 2.3.2 Connect 500 Series Server Rear Terminal Connector Protective Earthing Terminal Power Supply Connector 866.ALLWORX * +1 585 421 3850 Page 7 www.allworx.com Version: F Revised: June 21, 2018... -
Page 16: Connect 300 Series Server
(5° ~ 40° C) (5° ~ 40° C) (5° ~ 40° C) Humidity 15% ~ 90% RH 15% ~ 90% RH 15% ~ 90% RH Non-condensing Non-condensing Non-condensing Page 8 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 17: Mount The Connect Server
Chapter 3 Mount the Connect Server Allworx administrators can mount the Connect server on a tabletop, in a rack, or on a wall. When selecting a mounting site, consider the following requirements: Elevated Operating Ambient Verify maximum ambient temperature does not exceed 40°C. Rack operating ambient temperature may exceed room ambient temperature. -
Page 18: Rack Mount
Secure to the Connect server chassis using four 6-32 flat head screws. Repeat for the opposite side of the Connect server. Follow the “Power Connection” on page 14 instructions. Install the Connect server into the rack using appropriate hardware. Page 10 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 19: Wall Mount
To mount the Connect server to a wall: Verify the clearance around the Connect server front and rear panels to accommodate the power, network, and telephony connections. 866.ALLWORX * +1 585 421 3850 Page 11 www.allworx.com Version: F Revised: June 21, 2018... - Page 20 Install the mounting screws through the rack ear holes and into the anchors. Tighten the screws to secure the Connect server firmly against the wall. Page 12 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018...
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Page 21: Setup
“Configure the Connect Server ” on page 15 Log in to the web server admin page using the default username and password: admin. Upgrade the server to the latest available Allworx Server Software version. Configure the Connect server: “Configure the Connect Server ” on page 15 •... -
Page 22: Electrical Connections
Flashes green during the power up sequence. Power Steady green when the Connect server is ready. Activity Solid green when internal drive mounted; blinking light indicates activity. Page 14 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 23: Safe Mode Sequence
Log in to the web admin page using the default username and password: admin. The Home page displays. Recommendation: change the default admin password after logging in. Set the time on the Allworx server OR configure the Allworx server to use a time server and connect it to the Internet. - Page 24 “Software Upgrade: Standard Upgrade” on page Verify the time on the Allworx server. Register and activate the Connect server. Do not attempt to place emergency (911) calls prior to activating the Allworx server. Failure to activate Caution: results in incomplete 911 emergency calls.
- Page 25 Log in to the Allworx server admin page and navigate to Maintenance > Restart. Check the box for Restart Allworx Server and select Enter Safe Mode after restart. In the Restart menu, there is an option to Restore to Factory Defaults. This option is only for Allworx Note: Connect servers currently in use that require resetting the Connect server configuration settings.
- Page 26 Allworx Connect™ Server Family Installation Guide Software Upgrade: Standard Upgrade If using an Allworx Connect server from another installation, this procedure maintains the data and Note: settings currently stored on the server. Perform an OfficeSafe backup of the Connect server.
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Page 27: Connect The Network Ports
500 Series ETH0 ETH1 ETH2 After properly configuring the server (see the Allworx System Administrator’s Guide Install Checklist, for more information), plug in the network infrastructure cables. Use standard RJ-45 category 5e network cables or better. LED Identification LED State Description No Link: no network connection. -
Page 28: Install Analog Telephony Ports
This feature is available on the Connect 731 server only. The T1 interface pin-outs for typical service connections may require either a straight through cable or a cross-over cable. Verify the cable is a shielded cable. Allworx Connect 731 Server Connector Pinout Description Receive (ring). -
Page 29: Version: F Revised: June
Red alarm state - no received signal. No alarms or errors - good lock to line Amber alarm state - remote end error. Signal quality problem - error. Blinking 866.ALLWORX * +1 585 421 3850 Page 21 www.allworx.com Version: F Revised: June 21, 2018... -
Page 30: Version: F Revised: June
® Allworx Connect™ Server Family Installation Guide Page 22 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 31: Accessories (Optional)
Cable. Insert the 3.5mm stereo plug into the audio connector labeled Line In/Out on the front panel. This requires a stereo splitter (not included) to use both Music-On-Hold and Overhead Paging. The Line In/Out specifications for the Connect series servers are as follows: Specification... -
Page 32: Relays
For connections to a serial port on a PC, use a straight through male-to-female DB-9 cable. Set the serial settings to 115.2K baud rate with no parity and 1 stop bit. Page 24 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... -
Page 33: Troubleshooting
Check for proper ventilation and installation environment. The main processor did not boot properly.* * Contact the Allworx Technical Support for further assistance. For other Power button indications, see “Power Connection” on page 14 “Safe Mode Sequence” on page 866.ALLWORX * +1 585 421 3850... - Page 34 ® Allworx Connect™ Server Family Installation Guide Page 26 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018...
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Page 35: Regulatory Notices
The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations. 866.ALLWORX * +1 585 421 3850 Page 27 www.allworx.com... -
Page 36: Radio And Television Interference
Page 28 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018... - Page 37 Le présent appareil numérique n'emet pas de bruits radioé lectriques depassant les limites applicables aux appareils numérique de la class A préscrites dans le Règlement sur le brouillage radio électrique édicte par le Ministere des Communications du Canada. 866.ALLWORX * +1 585 421 3850 Page 29 www.allworx.com...
- Page 38 ® Allworx Connect™ Server Family Installation Guide Page 30 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: F Revised: June 21, 2018...
- Page 39 Connect™ Server Family Installation Guide Appendix A Restore Factory Defaults The Allworx System restores the following settings to the Factory Defaults when performing a Maintenance > Restart > Restart with factory defaults restored. Phone System > Call Details Call Detail Storage...
- Page 40 Servers > DNS Server Operation mode • Primary DNS Server • Secondary DNS Server Host Table • Allworx DNS Server hosts the DNS Zone • Host Name / IP Address Servers > Email Features • Connection Timeout (secs) • Voicemail Attachment Format Servers >...
- Page 41 Phone Administration Password Global SIP Connection Limit Paging Base IP Addr Paging Port Paging Max Hop Count RTP Base Port RTP DSCP Tag SIP DSCP Tag 866.ALLWORX * +1 585 421 3850 Page 33 www.allworx.com Version: F Revised: June 21, 2018...
- Page 42 Allworx Connect™ Server Family Installation Guide Servers > Web Connection Timeout (secs) Maximum HTTP/HTTPS Sessions My Allworx Manager Secure Port (HTTPS) Web Administration Secure Port (HTTPS) My Allworx Manager Port (HTTP) Web Administration Port (HTTP) Maintenance > Backup Start Time...
- Page 44 Toll Free 1-866-ALLWORX • 585-421-3850 www.allworx.com Version: F Revised: June 21, 2018...
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