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Allworx 10x
Service and troubleshooting manual
Allworx 10x Service And Troubleshooting Manual
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Also See for 10x
:
Service and troubleshooting manual
(58 pages)
,
Networking white paper
(25 pages)
,
Installation manual
(19 pages)
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
1 Safety Instructions
Electrical
Electrostatic Discharge
2 Chassis Views
3 Exterior Cleaning
4 Troubleshooting and Repair Procedures
Troubleshooting - Start here
Troubleshooting a Power Problem
Troubleshooting a Solid Alert Indicator
Reseat All Connectors and Reboot Task
Isolate Mirrored Disks Task
Fix Disk Task
Fix Application Software Task
Fix Server Configuration Task
Fix Server Database Task
Fix File System Task
Troubleshooting a Flashing Alert Indicator
Server Shutdown
Server Power up
Top Cover Removal and Replacement
Internal Parts Locations
Disk Replacement in a Single Disk System
Disk Replacement in a Mirrored Disk System
Mirrored Disk Installation in a Single Disk System
Disk Removal
Disk Installation
Entering Safe Mode
Connecting to Safe Mode Administration
Mirror Drive Replication
Power Supply Removal and Replacement
Motherboard Removal and Replacement
5 Physical and Environmental Specifications
6 Replacement Parts List
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See also:
Installation Manual
,
Service and Troubleshooting Manual
Allworx 10x
Service and Troubleshooting
Guide
Table of
Contents
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Table of Contents
Troubleshooting
Troubleshooting and Repair Procedures
9
Troubleshooting a Solid Alert Indicator
10
Troubleshooting a Flashing Alert Indicator
13
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Summary of Contents for Allworx 10x
Page 1
Allworx 10x Service and Troubleshooting Guide...
Page 2
-PAGE INTENTIALLY LEFT BLANK-...
Page 3: Table Of Contents
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 4: Safety Instructions
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 5
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 6: Chassis Views
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 7
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 8: Exterior Cleaning
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 9: Troubleshooting And Repair Procedures
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 10: Troubleshooting A Solid Alert Indicator
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 11: Isolate Mirrored Disks Task
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 12: Fix Server Database Task
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 13: Troubleshooting A Flashing Alert Indicator
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 14: Top Cover Removal And Replacement
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 15: Internal Parts Locations
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 16: Disk Replacement In A Single Disk System
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 17: Disk Replacement In A Mirrored Disk System
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 18: Disk Removal
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 19: Entering Safe Mode
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 20: Power Supply Removal And Replacement
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 21: Motherboard Removal And Replacement
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 22
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 23: Physical And Environmental Specifications
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
Page 24: Replacement Parts List
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners.
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