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Symptom
Remote Control appears to
function but does not operate
fireplace.
Display on remote is blank.
Set Temperature is not being
displayed.
Fireplace turns on/off on its own
or functions on remote do not
work properly.
Dimplex North America Limited
1367 Industrial Road
Cambridge ON Canada N1R 7G8
1-888-346-7539
www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
Midline Remote Troubleshooting Guide
Possible Cause
3 Position Manual Control
Switch is in incorrect
position for remote use.
Remote Control has Child-
lock feature enabled
Remote lost communication
to fireplace.
Remote receiver is
defective.
Installed batteries have
depleted.
Remote transmitter is
defective.
Heater has been disabled.
Radio frequency
interference.
Solution
Move 3 Position Switch on the
fireplace to the far right position. The
center position is for Flame Effect
only, left position for Flame and Heat
(manual).
Unlock remote. Refer to page 1 -
Child Lock.
Re-initialize remote to fireplace.
Refer to page 2 - Initialization.
Call Dimplex Customer Service at
1-888-346-7539 for assistance and
have your fireplace model and serial
numbers ready.
Replace batteries. Refer to page
2 - Battery Replacement. You may
need to initialize the remote as well.
Call Dimplex Customer Service at
1-888-346-7539 for assistance and
have your fireplace model and serial
numbers ready.
Press J. Temperature Up and O.
Sleep Timer Down at the same time
Change remote frequency. Refer to
page 2 - Frequency Interference.
3
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