Safety Instructions; Product Support - Star Trac TREADMILL Service Manual

The following Safety Instructions apply whenever performing any maintenance or parts
replacement procedures.
1. Read each procedure COMPLETELY before starting any work. Give particular attention
to all NOTES, CAUTIONS and/or WARNINGS.
2. If the optional external wall powered power pack is used with the unit, MAKE SURE the
power pack is unplugged from the wall before handling any electrical components.
3. When disconnecting cable connectors, ALWAYS pull on the connector head, NEVER
the wires.
STAR TRAC Product Support Department sets the industry standard in Customer Service
and Technical Assistance world wide. Providing superior product support and customer
service is at the very heart of STAR TRAC's business philosophy. This commitment to
service has been a major contributor to STAR TRAC's success and growth in the worldwide
fitness equipment industry.
Technical Assistance
• When purchasing a part or requesting technical assistance, please contact our Product
Support Department: CALL TOLL-FREE: 1-800-535-4634 or 800-503-1221 US and
CANADA or 714-669-1660, please have the following information available:
1. STAR TRAC model.
2. STAR TRAC serial number.
3. Problem statement/symptom.
After Hours Voicemail Direct
• CALL TOLL-FREE: 1-800-486-4736
1. STAR TRAC model.
2. STAR TRAC serial number.
3. Problem statement/symptom.
4. Return phone number and contact name.
Fax Requests
• Domestic and international: FAX 714-669-0739
1. STAR TRAC model.
2. STAR TRAC serial number.
3. Problem statement/symptom.
4. Return phone fax number and contact name.
5. Purchase order or reference number.
6. Part description and quantity.
7. Ship to/bill to.

Safety Instructions

Product Support

4