Auto Attendant Announcement Recording Recommendations - Toshiba Strata DK System Administration Manual

Setting System Parameters
Auto Attendant
When calling the Auto Attendant, callers can access DISA by dialing . Toshiba
recommends that you do not include this information in the Auto Attendant
announcement.
CAUTION!

Auto Attendant Announcement Recording Recommendations

Primary announcements are played to the caller when the Auto Attendant first
answers a CO line. Secondary announcements (optional) are played to the caller after
dialing a busy or unanswered station. Announcements should be kept as short as
possible to allow fast call handling, and to eliminate overflow situations. Typical
announcements should run between 10 and 20 seconds. Both primary and secondary
announcements should play the Auto Attendant dialing plan options.
If many CO lines ring the Auto Attendant (heavy traffic), multiple announcement
machines can be installed to accommodate quick answer of incoming calls.
Announcements can be up to 60 seconds in length. The system can support up to four
primary announcements and up to four secondary announcements, thereby making a
15-second call answering time possible. All primary announcements should play the
same message/dial prompts, and all secondary should play the same secondary
announcement. Follow the announcement device manufacturer's instructions to record
the auto attendant announcements.
4
Make sure that your system DISA security code is set and protected.
This is necessary to prevent unauthorized outgoing DISA calls from
being charged (billed) to your company's telephone lines. See the
instructions, "Direct Inward System Access (DISA) Security Code"
on Page 5.
Strata DK System Administrator Guide 5/00