Answering - Hitachi HCX5000I User Manual

Attendant operations hcx5000 system release 9.0
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C
1: A
HAPTER
BOUT

Answering

About this
section
Answering
your calls
HCXTD840, Issue 1, July 2001
Y
S
S
500A
OUR
ELEC
ET
The following topics are presented in this section:
• Answering your calls
• Answering returned calls (recalls)
• Answering coverage calls
• Answering multiple calls
All calls to your phone ring at the answer (ANS) key.
However, your SelecSet also has special keys assigned to
distinguish certain types of calls. These include:
This key
Incoming (INC)
Information (INF)
Recall (RCL)
The next sections describe how to use these keys.
Rings when
Calls come to your phone from
outside the facility
Calls from inside the facility come
to your phone
A call from outside the facility is
extended to stations that do not
answer. The unanswered call
returns to your SelecSet after a
predetermined amount of time. (If
the called station has coverage
registered for outside calls, the
call goes to the coverage point
instead of to your SelecSet. See
"Answering Coverage Calls"
on page 1-35.
A
NSWERING
1-31

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