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Hitachi HCX5000I User Manual

Attendant operations hcx5000 system release 9.0
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Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
(770) 446-8820
HCX5000 System
i
Release 9.0
Attendant Operations
SelecSet 500A

User Guide

HCXTD840

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  • Page 1: User Guide

    Hitachi Telecom (USA), Inc. 3617 Parkway Lane Norcross, GA 30092 (770) 446-8820 HCX5000 System Release 9.0 Attendant Operations SelecSet 500A User Guide HCXTD840...

  • Page 2: Table Of Contents

    Table of Contents Preface About Your SelecSet 500A The Display ... 1-3 Displaying Caller ID Information ... 1-7 Displaying Programmable Key Information ... 1-9 Displaying VIP and Language Status... 1-10 Keys... 1-12 Fixed Keys... 1-13 About Call Appearance Keys (CAPs) ... 1-16 Soft Keys ...
  • Page 3 ABLE OF ONTENTS Additional Operations Soft Key-Controlled Features... 2-3 Registering Call Restrictions ... 2-5 Canceling Call Restrictions ... 2-7 Coverage ... 2-8 Registering Coverage... 2-9 Canceling Coverage... 2-11 Credit Limit ... 2-13 Controlling Credit Limit ... 2-15 Do-Not-Disturb... 2-19 Ringing a Do-Not-Disturb Station... 2-24 Transferring to a Station in Do-Not-Disturb...
  • Page 4 500A U ’ ELEC Answering Another Phone... 2-59 Answering a Specific Line... 2-60 Attendant Continuous Ringing ... 2-61 Blocking and Sending Caller ID... 2-62 Blocking Calls Between Guest Rooms... 2-66 Calling Out on a Specific Trunk ... 2-67 Camping-on to a Busy Station... 2-68 Checking a Trunk...
  • Page 5 500A U ’ ABLE OF ONTENTS ELEC UIDE HCXTD840, Issue 1, July 2001...
  • Page 6 Figure 1-1: SelecSet 500A ......1-1 Figure 1-2: SelecSet 500A Liquid Crystal Display ... 1-3 Figure 1-3: 500A fixed keys.
  • Page 7 500A U ’ IST OF IGURES ELEC UIDE viii HCXTD840, Issue 1, July 2001...
  • Page 8 Table 1-1 SelecSet 500A Fixed Keys ..... . 1-14 Table 1-2 Suggested programmable keys ....1-21 Table 1-3 Optional programmable keys .
  • Page 9 500A U IST OF ABLES ELEC UIDE HCXTD840, Issue 1, July 2001...

  • Page 10: Preface

    REFACE REFACE About this section Purpose About the features selected for your phone When your phone system is part of a network HCXTD840, Issue 1, July 2001 This preface includes a description of the purpose, contents and use of this document, along with an overview of how the document is organized.

  • Page 11: About Your Selecset 500A

    500A U ELEC This section introduces the SelecSet 500A attendant console and provides basic information to help you understand how your telephone operates. Describes procedures for basic attendant operations. Describes operations that are performed less frequently than basic operations. Provides instructions on programming SelecSet keys.

  • Page 12: Figure 1-1: Selecset 500A

    500A ELEC ELEC The SelecSet 500A is a multifunction telephone that is used for call control operations and to serve other users in a facility. It is also called an attendant console. Your SelecSet 500A should look like the one shown in Figure 1-1.
  • Page 13 SelecSet keys The SelecSet 500A has 21 fixed keys, 24 programmable keys, and an 8 x 40 display. Operations are performed using the display and the keys. Both are described in detail on the following pages. 500A U ELEC HCXTD840, Issue 1, July 2001 UIDE...

  • Page 14: The Display

    1: A HAPTER BOUT The Display About the display (Line 1) 04:20 P M M on Jun 27 3 01 (Line 2) (Line 3) (Line 4) (Line 5) (Line 6) (Line 7) L3 : M S G (Line 8) HCXTD840, Issue 1, July 2001 500A ELEC The SelecSet 500A 8 line, 40 character display simplifies...
  • Page 15 ISPLAY Display components A line-by-line explanation of the display follows. Line Provides the time and date, your station number, and the number of calls waiting. The calls waiting display registers incoming 3- or 4-digit trunk calls, internal calls, information (dial 0) calls and recalls (outside calls that are transferred to a station that does not answer and automatically return to your console).
  • Page 16 1: A HAPTER BOUT Display changes When you dial an internal number 0 4 : 2 0 p m Mo n 1 * D i a l 3 0 0 L 1 : L 3 : MS G HCXTD840, Issue 1, July 2001 500A ELEC The displays on your SelecSet 500A change depending on...
  • Page 17 ISPLAY When you connect to an internal number 0 4 : 2 0 p m Mo n 1 * C o n n e c t 3 0 0 L 1 : L 3 : MS G When you answer an internal call 0 4 : 2 0 p m Mo n...

  • Page 18: Displaying Caller Id Information

    1: A HAPTER BOUT Displaying Caller ID Information About caller ID display Ringing call 0 5 : 5 6 p m We d I n c T r n k L 1 : L 3 : MS G Answered call 0 5 : 5 6 p m We d 1 * I n c...
  • Page 19 PAYPHONE on your display. When you receive a call from a new telephone number, you may see the number displayed but not the name, because the name may not be registered in the central office where the call originated.

  • Page 20: Displaying Programmable Key Information

    1: A HAPTER BOUT Displaying Programmable Key Information Procedure HCXTD840, Issue 1, July 2001 500A ELEC To display autodial information: Press <DSPL>. Press the autodial key whose information you want displayed. Press <START> or lift handset to return to the basic display.

  • Page 21: Displaying Vip And Language Status

    ISPLAYING Displaying VIP and Language Status About VIP and language indicators Ringing VIP/language call 0 5 : 5 6 P M We d 1 * R i n g i n g L 1 : L 3 : MS G 1-10 ANGUAGE TATUS...
  • Page 22 1: A HAPTER BOUT Answered VIP/language call 0 5 : 5 6 P M We d 1 * C o n n e c t L 1 : L 3 : MS G HCXTD840, Issue 1, July 2001 500A ISPLAYING ELEC You see this display when you answer a VIP/language call:...

  • Page 23: Keys

    Keys Key types 1-12 Your SelecSet 500A is equipped with three types of keys. These include: • 15 fixed keys • 6 soft keys • 24 programmable keys - Suggested programmable keys - Optional programmable keys 500A U ELEC HCXTD840, Issue 1, July 2001 UIDE...

  • Page 24: Fixed Keys

    1: A HAPTER BOUT Fixed Keys About fixed keys ALARM DALLAS BOSTON HCXTD840, Issue 1, July 2001 500A ELEC Fixed keys provide easy access to important, frequently used functions. Their location and purpose cannot be changed. In Figure 1-3, the fixed keys are enclosed by dotted lines.

  • Page 25: Table 1-1 Selecset 500A Fixed Keys

    IXED Table 1-1 SelecSet 500A Fixed Keys Key Name <ALARM> The major/minor alarm lights steadily when a system malfunction is detected. The alarm remains lit until the problem is corrected. <NIGHT> Press <NIGHT> to place the system in night mode (CAP1-CAP4) Call appearances are virtual lines that are used to receive/ place/hold calls while call control operations are performed.
  • Page 26 1: A HAPTER BOUT Table 1-1 SelecSet 500A Fixed Keys (continued) Key Name <INC> Distinguishes incoming calls from outside the facility. When an outside call comes to the console, the <INC> key and the <ANS> key both ring. Press either key to answer. <INF>...

  • Page 27: About Call Appearance Keys (Caps)

    BOUT PPEARANCE About Call Appearance Keys (CAPs) CAP keys Fixed keys 1-16 (CAP Call appearance keys, labeled 1, 2, 3, and 4, are located below the display and soft key menu and above and to the left of the key pad. Figure 1-4: Illustration of CAPs 1 through 4 These keys are fixed because their location and purpose do not change.
  • Page 28 1: A HAPTER BOUT Call appearance key lamps availability Calls that ring at CAPs HCXTD840, Issue 1, July 2001 500A BOUT ELEC The lamps above the CAPs show the status of each CAP: This lamp status... Dark lamp Winking CAP Flashing lamp Steadily lit CAP At least two CAPs must be available before a call can be...

  • Page 29: Soft Keys

    Soft Keys About soft keys ALARM DALLAS BOSTON Purpose Labels 1-18 Six blank soft keys are located just under the display. In Figure 1-5 the soft keys are enclosed by dotted lines. CLME CAP 1 CAP 2 CAP 3 CAP 4 DSPL CONF SEATL...

  • Page 30: Figure 1-6: Soft Key Menu

    1: A HAPTER BOUT Soft key menu 0 4 :2 0 P M M o n Ju n 27 3 0 1 L 1 : L 3 : M S G Components of soft key menu HCXTD840, Issue 1, July 2001 500A ELEC Figure 1-6...

  • Page 31: Programmable Keys

    ROGRAMMABLE Programmable Keys About programmable keys ALARM DALLAS BOSTON assignment 1-20 The SelecSet 500A includes 24 programmable keys, indicated by dotted lines in CLME CAP 1 CAP 2 CAP 3 CAP 4 DSPL CONF SEATL SWAP DETR START CNCL Figure 1-7: 500A programmable keys Six of these programmable keys should be used for specific features, and are described in the section entitled “Suggested Programmable Keys”...

  • Page 32: Suggested Programmable Keys

    1: A HAPTER BOUT Suggested Programmable Keys About suggested programmable keys Table 1-2 Suggested programmable keys Key Name <CLME> <DISC> <LTA/VER> <OVR> (override) <SFPK> HCXTD840, Issue 1, July 2001 500A ELEC Suggested programmable keys should be assigned to features that are important or frequently performed attendant operations.
  • Page 33 UGGESTED ROGRAMMABLE Table 1-2 Suggested programmable keys (continued) Key Name <TONE> <CALM> 1-22 Press the <TONE> key to cancel automatic hold, so that you can operate equipment controlled by touch tones. The lamp associated with the combined alarm key lights when a malfunction is detected in the system, the answer detection link, the PMS/PMSHOBIC link, or the VMS link.

  • Page 34: Optional Programmable Keys

    1: A HAPTER BOUT Optional Programmable Keys About optional programmable keys Table 1-3 Optional programmable keys Key Name Autodial keys Call park <PARK> Code <CODE> Convert <CONV> Detection <DET> E911 key (<E911>) HCXTD840, Issue 1, July 2001 500A ELEC Optional programmable keys can be used as autodial keys (for one-key access to access codes, account codes, and frequently called numbers), or for optional features.
  • Page 35 PTIONAL ROGRAMMABLE Table 1-3 Optional programmable keys (continued) Key Name The next three keys, Data, Auto Answer, and Data Function are required for data communications. Data communications capabilities require the use of a data adapter, which mounts underneath your SelecSet 500A phone. Data <DATA>...
  • Page 36 1: A HAPTER BOUT Table 1-3 Optional programmable keys (continued) Key Name Record (<REC>) Reminder alarm (<RAL>) Wakeup alarm (<WAL>) The reminder and wakeup alarms are actually the same key. However, the term reminder applies in COMMerce (business) environments and wakeup applies to WelCOMM (hotel/motel) systems.

  • Page 37: Key Lamps

    AMPS Key Lamps About lamps Lamp Feature key lamps (CONF, JOIN) CAP lamps 1-26 Each fixed or programmable key has an associated lamp located just above it. These include the following: Light when the key is activated. Answer key lamps (answer, incoming, information, recall, or trunk group answer) flash when a call terminates at the key.

  • Page 38: Basic Operations

    1: A HAPTER BOUT Basic Operations About this section HCXTD840, Issue 1, July 2001 500A ELEC This section provides instructions for the most frequently performed attendant operations. Other operations are described in “Additional Operations” Calling ... Answering... Holding ... Transferring ... Conferencing ...

  • Page 39: Calling

    ALLING Calling Procedure 1-28 To call another party from your SelecSet 500A console: Press <START>. Dial the station number or outside number. If you dial an outside number, remember to dial the trunk access code first (usually 9). You hear ringing and are connected as the called party answers.When you call an outside number, the duration of the call is displayed.

  • Page 40: Placing An Outside Call

    1: A HAPTER BOUT Placing An Outside Call Procedure HCXTD840, Issue 1, July 2001 500A ELEC To place an outside call for another station to which you are connected: Dial the trunk access code (normally 9), and then dial the number. When the dialed number begins to ring, press <JOIN>.

  • Page 41: Placing An Outside Call For An Idle Station

    LACING AN UTSIDE Placing an Outside Call for an Idle Station Procedure 1-30 ALL FOR AN To place an outside call for an idle station: Press <START>. Dial the trunk access code (e.g. 9) then the number. Press <CONF>. Dial the station number. When the station user answers, inform him or her that the outside call is ringing.

  • Page 42: Answering

    1: A HAPTER BOUT Answering About this section Answering your calls HCXTD840, Issue 1, July 2001 500A ELEC The following topics are presented in this section: • Answering your calls • Answering returned calls (recalls) • Answering coverage calls • Answering multiple calls All calls to your phone ring at the answer (ANS) key.
  • Page 43 NSWERING Procedure About answering and CAPs About type of station values 1-32 To answer a call: When a call rings at a key, the lamp above the key flashes. To answer the call, press either the <ANS> key or the appropriate special answer key.

  • Page 44: Answering Returned Calls (Recalls)

    1: A HAPTER BOUT Answering Returned Calls (Recalls) About recalls Procedure HCXTD840, Issue 1, July 2001 500A NSWERING ELEC If you or another attendant extends, camps on, or transfers a call from outside the facility to a station that does not answer, the unanswered call returns to your SelecSet (or another attendant) after a predetermined amount of time.
  • Page 45 NSWERING ETURNED Additional recall operations 1-34 ALLS ECALLS While connected to the recall, you can perform any of the following operations: To turn the message light on at the called station... Press <CLME> The message waiting lamp is turned on. To transfer the caller back to the called station...

  • Page 46: Answering Coverage Calls

    Procedure HCXTD840, Issue 1, July 2001 500A ELEC Telephone users within the facility can cover (forward) their calls to the attendant. These calls are known as coverage calls. Coverage calls ring at different keys depending on where they originate: When the coverage call originates...
  • Page 47 NSWERING OVERAGE Feature access codes 1-36 ALLS Stations can cover calls to you by dialing the appropriate feature access code plus 0. 500A U ELEC HCXTD840, Issue 1, July 2001 UIDE...

  • Page 48: Answering Multiple Calls

    1: A HAPTER BOUT Answering Multiple Calls Handling multiple calls availability HCXTD840, Issue 1, July 2001 500A ELEC Attendant operators often handle multiple calls. To handle multiple calls using a hold loop: Press a hold loop (HLD1–HLD4) to place the active call on hold.

  • Page 49: Holding

    OLDING Holding About holding 1-38 Depending on how your SelecSet 500A phone is programmed, you can hold calls three different ways. In most cases, it is preferable to use the soft park key or a hold loop to hold calls because the <HOLD> key uses a CAP.

  • Page 50: Holding A Single Call

    1: A HAPTER BOUT Holding a Single Call Using a hold loop... 1 1 : 0 0 a m We d L 1 2 0 1 S t a t i o n MS G Fixed and additional hold loops HCXTD840, Issue 1, July 2001 500A ELEC...
  • Page 51 OLDING A INGLE One active call and two calls held 1 1 : 0 0 a m We d 1 * C o n n e c t 9 1 1 6 8 8 2 0 L 1 2 0 1 S t a t i o n MS G Using the hold...

  • Page 52: Holding Multiple Calls (Soft Park)

    1: A HAPTER BOUT Holding Multiple Calls (Soft Park) About holding several calls Placing calls on hold using soft park Displaying calls in soft park Retrieving calls in soft park HCXTD840, Issue 1, July 2001 500A OLDING ELEC You can hold up to 10 calls on one key using soft park. Because the soft park feature provides an easy way to hold and retrieve a large number of calls, it is ideal for use during busy hours.

  • Page 53: Transferring

    RANSFERRING Transferring About call transfer Procedure 1-42 Use the following call transfer operation to transfer (extend) a caller to another number. You can use this procedure even if both the caller and the desired number are outside the facility. To transfer a call: After making or answering a call, dial the number to which you are transferring a call.
  • Page 54 1: A HAPTER BOUT HCXTD840, Issue 1, July 2001 500A ELEC you like. To disconnect the person to whom you are speaking and reconnect the person on consultation hold, press <CNCL>. To exit and connect the two calls, press <JOIN>. RANSFERRING 1-43...

  • Page 55: Switchhook-Flash To Transfer Calls

    1-44 RANSFER ALLS The switchhook flash (SHF)-to-a-trunk feature lets you use central office business/telephone features to supplement the features provided by your HCX5000 system. The most typical use of switchhhook-flash-to-a-trunk is to transfer calls. Transferring calls in this way prevents you from tying up two HCX5000 trunks.
  • Page 56 1: A HAPTER BOUT Procedure Deactivating the TONE key HCXTD840, Issue 1, July 2001 500A WITCHHOOK ELEC To transfer a call using the switchhook-flash-to-trunk feature for this type of application: While connected to a caller on a trunk set up for switchhook flash to a trunk, press <OVR>...

  • Page 57: Conferencing

    ONFERENCING Conferencing Types of conferences Creating a standard three-party conference Procedure, continued 1-46 You can set up two types of conferences using your SelecSet 500A attendant console. These include: • Three-party conferences - setting up a three-party conference the standard way - setting up a three-party conference using bridged CAPs •...
  • Page 58 1: A HAPTER BOUT HCXTD840, Issue 1, July 2001 500A ELEC To exit the conference without disconnecting the other two parties, press <JOIN>. The conference is still connected but out of your control. Press <START> to hang up. To place the conference on hold, press <HOLD>. You can only hold a conference by pressing the <HOLD>...

  • Page 59: Bridged Caps To Create A Conference

    RIDGED S TO Bridged CAPs to Create a Conference About bridged CAPs Procedure 1-48 REATE A ONFERENCE You can create a three-party conference with two incoming calls using the CAPs on your SelecSet 500A. This feature, known as bridged CAPs, is helpful if you need to page guests or employees for waiting calls in a casino environment.
  • Page 60 1: A HAPTER BOUT HCXTD840, Issue 1, July 2001 500A ELEC Press the <CONF> key again to join the two CAPs or: To transfer the call to the caller on CAP1 press <JOIN>. You are out of the conference once you press the <JOIN>...

  • Page 61: Creating A Multi-Party Conference

    REATING A ULTI PARTY Creating a Multi-party Conference Procedure 1-50 ONFERENCE To set up a multiparty conference: While connected to one party, press <CONF>. Dial a second party. After the called party answers, press <CONF> to create a three-party conference. To add an additional party, press <CONF>...
  • Page 62 1: A HAPTER BOUT Dropping out of a multiparty conference HCXTD840, Issue 1, July 2001 500A REATING A ELEC To disconnect the last person added to the conference, press <CNCL>. Only the final person added to the conference can be dropped by pressing <CNCL>.

  • Page 63: Messaging

    ESSAGING Messaging About messaging Turning on MW lamps without calling the station 1-52 You can use two keys to control messaging as follows: Use this key... <CLME> control the message waiting lamps on phones in your facility <MSG> retrieve multiple message types To turn on a message waiting lamp without calling the station, follow these steps: Press <START>.
  • Page 64 1: A HAPTER BOUT Turning on the MW lamp while calling a station Turning on the MW lamp while talking to a covering station HCXTD840, Issue 1, July 2001 500A ELEC You can turn on the message light on someone’s phone by pressing <CLME>...
  • Page 65 ESSAGING Procedure Turning a message waiting lamp 1-54 To turn on the message waiting lamp while talking to a covering station: While talking to the covering station, press the <CLME> key. Your <CLME> lamp lights and the called station’s message waiting lamp is lit, not the lamp of the covering station to which you are currently connected.
  • Page 66 1: A HAPTER BOUT The <CLME> key and MW status When there are multiple attendants Turning off MW lamps- limitations Automatic deletion of callme message Return feature access code for non-SelecSets HCXTD840, Issue 1, July 2001 500A ELEC The <CLME> key indicates message lamp status only when someone calls you.
  • Page 67 ESSAGING Retrieving messages Procedure 1-56 You can retrieve three message types from your SelecSet 500A console using the <MSG> soft key: • Callme messages, which are sent by internal users (within your company) • Voice messages (from internal and external callers) •...
  • Page 68 1: A HAPTER BOUT 1 1 : 0 0 a m We d A p r 1 4 1 0 : 1 6 a m 3 5 0 N E X T HCXTD840, Issue 1, July 2001 500A ELEC When you have a voice message system (VMS) message, you see this display (the message is from the VMS extension, in this case, extension 350): Ma r...
  • Page 69 ESSAGING Procedure, continued 1 1 : 0 0 a m We d A p r 1 4 1 0 : 1 6 a m 4 0 0 MA I L 1-58 Ma r 6 8 6 H I T E L N E X T R E T U R N •...
  • Page 70 1: A HAPTER BOUT Procedure, continued 1 1 : 0 0 a m We d A p r 1 4 1 0 : 1 6 a m S I K E S T OM S C R OL L HCXTD840, Issue 1, July 2001 500A ELEC If you view the text message but do not want to delete...

  • Page 71: Breaking Into A Busy Station

    REAKING NTO A Breaking Into a Busy Station About the override feature Procedure 1 1 : 0 0 a m We d 1 * B u s y 2 0 0 MS G 1-60 TATION You can use the override (OVR) feature to break into a busy station.

  • Page 72: Additional Operations

    2: A HAPTER DDITIONAL DDITIONAL About this section Soft key features and functions Other feature operations HCXTD840, Issue 1, July 2001 PERATIONS PERATIONS This section describes additional attendant operations. Some of these operations are performed using the soft key menu, while others require optional programmable keys (see “Optional Programmable Keys”...
  • Page 73 Other feature operations, continued Code Calls Dialing Frequently Called Extending an Incoming Data Call to a Station Night Service... Paging Paging Recording a Conversation Redialing Numbers... Sending Pushbutton Tones Training Attendant Operators... Trunk Answer From Any Station (TAFAS) 500A U ELEC page 2-72 Numbers...

  • Page 74: Soft Key-Controlled Features

    2: A HAPTER DDITIONAL Soft Key-Controlled Features Soft key features HCXTD840, Issue 1, July 2001 PERATIONS Using your SelecSet 500A, you can perform the following functions and activate the following features for stations (phones) within your facility via soft keys that interact with the LCD.

  • Page 75: Table 2-1 Call Restriction Levels

    Call Restrictions Controlling station calling privileges As the attendant, you can control station calling privileges using three levels of restrictions. These restrictions are set and canceled at your SelecSet 500A console through the <FEATUR> soft key menu. restriction level. The station restrictions invoked by this feature pertain only to calls originated by a station.

  • Page 76: Registering Call Restrictions

    2: A HAPTER DDITIONAL Registering Call Restrictions Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R...
  • Page 77 EGISTERING Procedure, continued 1 1 : 0 0 a m We d C a l l R e s t r i c t i o n s : S t a t i o n A L L T OL / OP 1 1 : 0 0 a m We d OK : A L L...

  • Page 78: Canceling Call Restrictions

    2: A HAPTER DDITIONAL Canceling Call Restrictions Procedure 1 1 : 0 0 a m We d C a l l R e s t r i c t i o n s : S t a t i o n 1 1 : 0 0 a m We d OK : C a l l...

  • Page 79: Coverage

    OVERAGE Coverage About coverage Controlling cover busy/no answer for outside calls to inside numbers Coverage enables users to redirect calls that come to their stations. Depending on the type of coverage used, calls can be redirected automatically or only when the called station is busy or does not answer.

  • Page 80: Registering Coverage

    2: A HAPTER DDITIONAL Registering Coverage Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R...
  • Page 81 EGISTERING OVERAGE Procedure, continued 1 1 : 0 0 a m We d C o v e r a g e S t a t i o n : C L E A R 1 1 : 0 0 a m We d OK : C o v e r a g e 2-10 When a valid number is entered, you see this display:...

  • Page 82: Canceling Coverage

    2: A HAPTER DDITIONAL Canceling Coverage Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R...
  • Page 83 ANCELING OVERAGE Procedure, continued 1 1 : 0 0 a m We d C u r r e n t C o v e r a g e Invalid displays 2-12 Dial the desired station number. You see this display: Ma r 6 8 6 S t a t i o n : 2 0 0...

  • Page 84: Credit Limit

    2: A HAPTER DDITIONAL Credit Limit About credit limit HCXTD840, Issue 1, July 2001 PERATIONS As the attendant, you can control credit limit on a per-station basis to regulate calling privileges for cash-paying customers. Your facility can choose from three versions of the credit limit feature as follows: Table 2-2 Summary of credit limit types Credit Limit Feature...
  • Page 85 REDIT IMIT Your credit limit type When the credit limit feature is appropriate 2-14 Ask your system administrator what type of credit limit your facility uses. The credit limit feature is not appropriate for all establishments. It should only be used in situations where it is appropriate to disconnect or disallow a user’s call based on his account balance.

  • Page 86: Controlling Credit Limit

    2: A HAPTER DDITIONAL Controlling Credit Limit About credit limit Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d S e l e c t On e...
  • Page 87 ONTROLLING REDIT Procedure, continued 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R 1 1 : 0 0 a m We d 2 0 0 / N o t U s i n g U P D A T E 2-16...
  • Page 88 2: A HAPTER DDITIONAL Procedure, continued 1 1 : 0 0 a m We d 2 0 0 / C r e d i t U P D A T E 1 1 : 0 0 a m We d E n t e r C h g A mo u n t : 0 4 0 0 *...
  • Page 89 ONTROLLING REDIT Procedure, continued 1 1 : 0 0 a m We d OK : C r e d i t U p d a t e d C L E A R Various displays 2-18 IMIT Your display updates to confirm the value, as follows: Ma r 6 8 6 B y : + $ 4 .

  • Page 90: Do-Not-Disturb

    2: A HAPTER DDITIONAL Do-Not-Disturb About do-not-disturb Registering Do-not-disturb 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P HCXTD840, Issue 1, July 2001 PERATIONS Do-not-disturb (DND) prevents a station from being called.
  • Page 91 ISTURB Procedure, continued 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R 1 1 : 0 0 a m We d D o n ‘ t D i s t u r b R E G 1 1 : 0 0...
  • Page 92 2: A HAPTER DDITIONAL Canceling do-not-disturb 1 1 : 0 0 a m We d D o n ‘ t D i s t u r b HCXTD840, Issue 1, July 2001 PERATIONS To cancel do-not-disturb: To display the do-not-disturb registration, press <FEATUR>...
  • Page 93 ISTURB Procedure, continued 1 1 : 0 0 a m We d OK : D o n ‘ t D i s t u r b Using a feature access code Do-not-disturb priority 2-22 The following display confirms that do-not-disturb has been canceled: Ma r 6 8 6...
  • Page 94 2: A HAPTER DDITIONAL Error messages HCXTD840, Issue 1, July 2001 PERATIONS In some cases, you may see an error message on your display when you attempt to register do-not-disturb. See the following table: When you try to... register do-not-disturb for a station or group number that is invalid or not allowed to have DND...

  • Page 95: Ringing A Do-Not-Disturb Station

    INGING A Ringing a Do-Not-Disturb Station About this section 1 1 : 0 0 a m We d 1 * N O - D S T R B MS G Procedure 2-24 ISTURB TATION The procedures described in this section let you ring (break in to) a station that has invoked the do-not-disturb feature.

  • Page 96: Transferring To A Station In Do-Not-Disturb

    2: A HAPTER DDITIONAL Transferring to a Station in Do-Not-Disturb Procedure 1 1 : 0 0 a m We d 1 * N O - D S T R B 2 * H OL D 1 1 0 2 MS G HCXTD840, Issue 1, July 2001 PERATIONS To transfer a caller to a do-not-disturb station:...

  • Page 97: Receiving Forwarded Calls From Dnd Stations

    ECEIVING ORWARDED Receiving Forwarded Calls from DND Stations Example displays Incoming call while ringing 0 5 : 5 6 p m We d 1 * N O - D S T R B L 1 : L 3 : MS G Incoming station call (after answer)
  • Page 98 2: A HAPTER DDITIONAL Incoming trunk call (after answer) 0 5 : 5 6 p m We d 1 * N O - D S T R B L 1 : L 3 : MS G HCXTD840, Issue 1, July 2001 ECEIVING PERATIONS This example shows the display after you answer an...

  • Page 99: Setting The System Clock

    ETTING THE YSTEM Setting the System Clock About this section Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d S e l e c t On e...
  • Page 100 2: A HAPTER DDITIONAL Procedures, continued 1 1 : 0 0 a m We d E n t e r N e w T i me : C L E A R HCXTD840, Issue 1, July 2001 PERATIONS Press <TIME>. You see this display: Ma r 6 8 6 Enter the new time from the keypad.
  • Page 101 ETTING THE YSTEM To confirm the entered time 1 1 : 0 0 a m We d N e w T i me : 0 9 0 0 S E T 1 1 : 0 0 a m We d OK : T i me C h a n g e d Timeout...
  • Page 102 2: A HAPTER DDITIONAL Error messages HCXTD840, Issue 1, July 2001 PERATIONS You may also see one of two error messages when you attempt to register a new time. These include: PLEASE TRY LATER SORRY: SYSTEM ERROR In either case, try again momentarily. ETTING THE YSTEM LOCK...

  • Page 103: Wakeup/Reminder Calls

    You can register calls to alert users at a certain time. When a wakeup/reminder call is registered, the telephone system automatically calls the station user at the designated time. Wakeup and reminder are different terms for the same feature.

  • Page 104: Registering A Wakeup/Reminder Call

    2: A HAPTER DDITIONAL Registering a Wakeup/Reminder Call Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d D i a l S t a t i o n...
  • Page 105 EGISTERING A AKEUP Procedure, continued 1 1 : 0 0 a m We d 2 0 0 / D i a l T i me : 0 9 0 0 * ( * = a m , # = p m ) C L E A R 1 1 : 0 0 a m We d...

  • Page 106: Canceling A Wakeup/Reminder Call

    2: A HAPTER DDITIONAL Canceling a Wakeup/Reminder Call Procedure 1 1 : 0 0 a m We d 2 0 0 / Wa k e HCXTD840, Issue 1, July 2001 ANCELING A PERATIONS To cancel a wakeup/reminder call: Display the current wakeup time, by pressing <FEATUR>...

  • Page 107: Registering A Second Wakeup Call

    EGISTERING A ECOND Registering a Second Wakeup Call Procedure 1 1 : 0 0 a m We d S e l e c t On e C OV E R WA K E U P 1 1 : 0 0 a m We d S e l e c t On e...
  • Page 108 2: A HAPTER DDITIONAL Procedure, continued 1 1 : 0 0 a m We d D i a l S t a t i o n C L E A R 1 1 : 0 0 a m We d 2 0 0 / D i a l T i me : 0 9 0 0 * ( * = a m , # = p m ) C L E A R...
  • Page 109 EGISTERING A ECOND Procedure, continued 1 1 : 0 0 a m We d OK : 2 n d Wa k e 2-38 AKEUP You see this display, which confirms registration of the second wakeup: Ma r 6 8 6 C a l l R e g .

  • Page 110: Canceling A Second Wakeup Call

    2: A HAPTER DDITIONAL Canceling a Second Wakeup Call Changing a second wakeup Procedure 1 1 : 0 0 a m We d 2 0 0 / 2 n d Wa k e HCXTD840, Issue 1, July 2001 ANCELING A PERATIONS You cannot edit a second wakeup from your console.
  • Page 111 ANCELING A ECOND Procedure, continued 1 1 : 0 0 a m We d OK : 2 n d Wa k e 2-40 AKEUP This display confirms the second wakeup is canceled: Ma r 6 8 6 C a n c e l l e d 500A U ELEC C a l l s...

  • Page 112: Registering A Repeat Wakeup

    2: A HAPTER DDITIONAL Registering a Repeat Wakeup About repeat wakeups Procedure 1 0 : 1 0 a m Mo n L 1 : 2 0 0 / Wa k e C H GR E P HCXTD840, Issue 1, July 2001 PERATIONS You can register the same wake-up time for a guest for the duration of the guest’s stay, rather than registering a new...
  • Page 113 EGISTERING A EPEAT Procedure, continued 1 0 : 1 0 a m Mo n L 1 : 2 0 0 / Wa k e C H GR E P 1 0 : 2 0 a m Mo n L 1 : 2 0 0 / 2 n d Wa k e 2-42...

  • Page 114: Displaying And Providing A Vip Wakeup

    VIP guests with preferential wake-up service. When a wake-up call for a VIP guest is to occur, the telephone system sends a burst ring to the VIP wake-up key on your console, if the phone is not already ringing, alerting you to a personalized wake-up call.
  • Page 115 ISPLAYING AND ROVIDING A Procedure, continued 0 5 : 5 6 P M We d L 1 : L 3 : 2 2 0 1 GL A S S S E Y MOU R 2-44 WAKEUP You see this display: S e p 1 1 4 5 8 L 2 :...
  • Page 116 2: A HAPTER DDITIONAL Procedure, continued 0 5 : 5 6 P M We d L 1 : L 3 : Wa k e A l a r m HCXTD840, Issue 1, July 2001 ISPLAYING AND PERATIONS When you press the wakeup alarm key, you see this display: S e p 1 1 4 5 8...

  • Page 117: Viewing The Cost Of Calls

    IEWING THE OST OF Viewing the Cost of Calls Viewing the cost of calls Procedure 1 1 : 0 0 a m We d 2-46 ALLS You can view the duration and cost of an outgoing call as soon as it is completed. To view the cost of a call, follow these steps: Press the <CHARGE>...

  • Page 118: Other Feature Operations

    Once a call is flagged with an account code, the account code displays with the call record in various call accounting reports. Your telephone system supports both fixed and variable account codes, which vary in length as follows: Account code type...
  • Page 119 SSIGNING AN CCOUNT Assigning an account code using an autodial key Assigning account codes to autodial keys Assigning an account code using the keypad 2-48 You can use an autodial key to assign an account code without interrupting a call. To use an autodial key: At the beginning of a call...
  • Page 120 2: A HAPTER DDITIONAL Assigning an account code using the keypad (continued) HCXTD840, Issue 1, July 2001 PERATIONS During a call... Ask the party to hold. Press <JOIN>. Dial the desired access code (either fixed or variable). Dial the account code. If using a variable account code, dial the # sign at the end of the code.

  • Page 121: Alarm Indications

    LARM NDICATIONS Alarm Indications Attendant alarms Receiving a Combined Alarm Combined alarms CALM lamp status 2-50 Your SelecSet 500A attendant console can receive various alarms, depending on how the system is configured and what keys you have programmed. This section describes various alarms that may light lamps on your console and the action you should take when you receive the alarm.

  • Page 122: Receiving A System Alarm

    2: A HAPTER DDITIONAL The CALM About PMS Programming alarms Receiving a System Alarm <ALARM> HCXTD840, Issue 1, July 2001 PERATIONS When you press the <CALM> key, the alarm(s) that have occurred are displayed in the LCD: Display MJ/MN ANSDET The PMS alarm applies to WelCOMM systems only.

  • Page 123: Receiving A Pms Alarm

    PMS A ECEIVING A Receiving a PMS Alarm PMS-A lamp PMS-A key Receiving a VMS Alarm VMS-A lamp and key 2-52 LARM If your system is equipped with a property management system (PMS), the PMS-A lamp lights when the property management system is out-of-service.

  • Page 124: Receiving An Answer Detection Alarm

    2: A HAPTER DDITIONAL Receiving an Answer Detection Alarm <DET> lamp and key Receiving a Wakeup/Reminder Call Alarm <WAL>and <RAL> lamps and keys HCXTD840, Issue 1, July 2001 ECEIVING AN PERATIONS If your system is equipped with an answer detection unit, the DET lamp lights when the unit is out-of-service.
  • Page 125 ECEIVING A AKEUP Procedure 1 1 : 0 0 a m We d Wa k e C a l l 2-54 EMINDER LARM To determine the source of a wakeup/reminder call: Press the flashing WAL or RAL lamp. The display indicates which station has not responded to the reminder call, and the WAL or RAL key stops flashing.

  • Page 126: Receiving A Long Trunk Alarm

    2: A HAPTER DDITIONAL Receiving a Long Trunk Alarm About the LTA/VER key Procedure 1 1 : 0 0 a m We d 1 * 8 6 0 1 WA T S 1 T U L S A HCXTD840, Issue 1, July 2001 PERATIONS When a trunk (outside line) is connected longer than a predetermined time, the long trunk alarm/verification...

  • Page 127: Receiving An E911 Alarm

    E911 A ECEIVING AN Receiving an E911 Alarm About E911 alarms Procedure 2-56 LARM When someone on the property calls 911, the E911 alarm lamp flashes to alert you to an emergency. Depending on how your phone system is set up, the visual alarm may be accompanied by distinctive ringing, which is disabled when you acknowledge the wakeup alarm.

  • Page 128: Receiving A Line Lockout Alarm

    2: A HAPTER DDITIONAL Receiving a Line Lockout Alarm About the line lockout alarm Procedure 1 1 : 0 0 a m We d L o c k e d Ou t : 3 0 0 HCXTD840, Issue 1, July 2001 PERATIONS When a station (phone in your facility) is connected longer than a predetermined time, the line lockout alarm (LOA)

  • Page 129: Announced Calls

    NNOUNCED ALLS Announced Calls Using the ANNO key Making a voice announce call Preventing voice-announc ed calls 2-58 You can use the <ANNO> key to make a voice announcement to another phone in your facility, if that phone has a speaker. If the called phone is also equipped with a microphone, the called party can answer your call without picking up the receiver (hands-free) and the speaker is automatically activated.

  • Page 130: Answering Another Phone

    2: A HAPTER DDITIONAL Answering Another Phone Answering another phone’s call Procedure 1 1 : 0 0 a m We d 1 * P i c k 8 6 0 1 MS G HCXTD840, Issue 1, July 2001 PERATIONS In some instances, you may want to answer a call that is ringing at another phone.

  • Page 131: Answering A Specific Line

    NSWERING A PECIFIC Answering a Specific Line Using trunk group answer keys Procedure 1 1 : 0 0 a m We d 1 * I n c T r n k MS G 2-60 Use trunk group answer keys to answer calls over a specific trunk group.

  • Page 132: Attendant Continuous Ringing

    2: A HAPTER DDITIONAL Attendant Continuous Ringing About attendant continuous ringing Use of the feature HCXTD840, Issue 1, July 2001 PERATIONS In most situations, it is preferable to have calls ring only once at your console to prevent distractions from excessive ringing.

  • Page 133: Blocking And Sending Caller Id

    LOCKING AND ENDING Blocking and Sending Caller ID About ANI block ANI publicity and privacy when you’re making a call Activating ANI privacy (block) on a per-call basis Procedure 2-62 ALLER Like other internal users, you can use the ANI block feature to allow your caller ID to be sent and displayed or prevent your caller ID from being sent and displayed on a per-call basis.
  • Page 134 2: A HAPTER DDITIONAL Activating ANI publicity on a per-call basis Receiving a call from a user with ANI publicity or privacy ANI publicity for a ringing call 1 0 : 0 0 a m Mo n I n c T r n k L 1 : L 3 :...
  • Page 135 LOCKING AND ENDING ANI publicity for an answered call 1 0 : 0 0 a m Mo n 1 * I n c T r n k L 1 : L 3 : MS G ANI privacy for a ringing call 1 0 : 0 0 a m Mo n...
  • Page 136 2: A HAPTER DDITIONAL ANI privacy for an answered call 1 0 : 0 0 a m Mo n 1 * I n c T r n k L 1 : L 3 : MS G HCXTD840, Issue 1, July 2001 PERATIONS This is an example of an answered call with ANI privacy: J a n...

  • Page 137: Blocking Calls Between Guest Rooms

    • If one guest attempts to call another guest while room-to-room block is in effect, the call is routed to an intercept announcement, intercept tone, or to you depending on how your telephone system is configured. • Room-to-room blocking is only available in WelCOMM systems.

  • Page 138: Calling Out On A Specific Trunk

    2: A HAPTER DDITIONAL Calling Out on a Specific Trunk Trunk group select keys Procedure HCXTD840, Issue 1, July 2001 PERATIONS You can use trunk group select keys to call out over a specific trunk (outside line) or group of trunks, such as WATS (Wide Area Telecommunications Service).

  • Page 139: Camping-On To A Busy Station

    AMPING ON TO A Camping-on to a Busy Station About campon Procedure 1 1 : 0 0 a m We d 1 * I n c S t a 3 0 0 2 * B u s y 2 0 0 MS G 2-68 TATION...
  • Page 140 2: A HAPTER DDITIONAL Procedure, continued 1 1 : 0 0 a m We d 1 * I n c S t a 3 0 0 2 * C a mp 2 0 0 MS G HCXTD840, Issue 1, July 2001 PERATIONS Busy tone changes to special ringback tone (similar to normal ringing, but the tone level drops at the end of...

  • Page 141: Checking A Trunk

    HECKING A RUNK Checking a Trunk Verifying an outside line Procedure 1 1 : 0 0 a m We d 1 * B u s y 8 6 0 1 MS G 2-70 Your system administrator may ask you to check a specific trunk (outside line) to verify that it is not locked up or out of service.
  • Page 142 (usually 9) before the outside number. If the trunk is operational, you hear ringing or busy tone after the outside number is dialed. If the trunk is not operational, call your telephone system maintenance company. Press <START> to disconnect. Note: The <LTA/VER>...

  • Page 143: Code Calls

    ALLS Code Calls About code calls Placing a code call Receiving a code call 2-72 A code call indicates an emergency. When you make a code call, it causes special ringing (four quick rings) at a station dedicated to receive code calls (there may be several code calling stations within your facility).
  • Page 144 2: A HAPTER DDITIONAL To answer a code call HCXTD840, Issue 1, July 2001 PERATIONS To answer a code call: Press the flashing <CODE> key (or the <ANS> key). To access the zone paging system Press the <ZPG> key or dial the zone paging access code.

  • Page 145: Dialing Frequently Called Numbers

    IALING REQUENTLY Dialing Frequently Called Numbers Autodial keys Using an autodial key 1 1 : 0 0 a m We d 1 * D i a l 2 0 0 MS G 2-74 ALLED UMBERS You can program autodial keys to dial frequently called numbers with one keystroke.
  • Page 146 2: A HAPTER DDITIONAL System speed calling Procedure 1 1 : 0 0 a m We d 1 * C o n n e c t 9 4 4 6 8 8 2 0 MS G HCXTD840, Issue 1, July 2001 IALING PERATIONS You can use the system speed calling feature to...

  • Page 147: Extending An Incoming Data Call To A Station

    XTENDING AN NCOMING Extending an Incoming Data Call to a Station Using the <CONV> key Procedure 2-76 ALL TO A You can extend a data call to a station by using the <CONV> (convert) key. To extend a data call to a station (only older SelecSets support data calling): While talking on a voice call, press the <CONV>...

  • Page 148: Intercom (Icom) Calls

    2: A HAPTER DDITIONAL Intercom (ICOM) Calls About intercom calls Procedure HCXTD840, Issue 1, July 2001 PERATIONS An intercom call is a priority call that causes special ringing (four quick rings) at the phone you call. If you call a SelecSet, the intercom call rings at the highest-numbered CAP available.

  • Page 149: Night Service

    IGHT ERVICE Night Service About the NIGHT key When there are multiple attendants Activating night service Deactivating night service 2-78 Your SelecSet is equipped with a <NIGHT> key. You can use the <NIGHT> key to activate night service. Night service directs all after-hours calls to an alternate destination (night bell, specified station, etc.).

  • Page 150: Paging

    2: A HAPTER DDITIONAL Paging About paging Zone paging Using zone paging with auto meet-me HCXTD840, Issue 1, July 2001 PERATIONS Paging lets you make announcements to selected paging zones or send pages to individual beepers. You can use zone paging to send a page to external amplifiers.
  • Page 151 AGING Using zone paging with auto meet-me, continued Using zone paging with park Answering a zone page 2-80 To answer a zone page with auto meet-me, the user dials the zone paging answer code. The user is connected to the paging party immediately.
  • Page 152 2: A HAPTER DDITIONAL Radio paging Using radio paging Answering a radio page... Priority radio paging Answering a priority radio page HCXTD840, Issue 1, July 2001 PERATIONS Radio paging lets you send a page to a beeper. Note that your system may be equipped with voice radio paging or tone radio paging.

  • Page 153: Parking A Call

    ARKING A Parking a Call About call park Procedure 2-82 When you park a call, it can be picked up from any station. To park a call: While talking on a call you want to park, dial the call park access code and a parked call identifier (PCI). Press <START>...

  • Page 154: Recording A Conversation

    2: A HAPTER DDITIONAL Recording a Conversation Ways to record a conversation Using the record key HCXTD840, Issue 1, July 2001 PERATIONS You can record a conversation using either of the following methods: Use this recording method... The <RECORD> key The recorder (RECOUT) jack Consult federal, state, and local regulations before...

  • Page 155: Figure 2-1: Recording Jack

    ECORDING A ONVERSATION Using the recorder jack 2-84 The recorder jack is provided for an external tape recorder. To record a conversation using the recording jack: Plug the recorder into the RECOUT outlet on the back of the console (see the RECOUT outlet is a standard miniature phone jack.

  • Page 156: Redialing Numbers

    2: A HAPTER DDITIONAL Redialing Numbers Methods of redialing calls Last number redial (LNR) HCXTD840, Issue 1, July 2001 PERATIONS Two features are available to simplify redialing of previously dialed numbers. • Last number redial (LNR) • Saved number redial (SNR) This feature stores your most recently dialed number.
  • Page 157 EDIALING UMBERS Saved number redial (SNR) Example 2-86 Use saved number redial to save your most recently dialed number and cause the last number redial function to ignore any new numbers that you dial. To save the number you just dialed... Press the <SNR>...

  • Page 158: Sending Pushbutton Tones

    2: A HAPTER DDITIONAL Sending Pushbutton Tones About pushbutton tones Sending tones <TONE> key status HCXTD840, Issue 1, July 2001 PERATIONS Pushbutton tones are generated by pressing keys on the keypad while you are connected to pushbutton-controlled equipment. To send tones, you must first press the <TONE> key. For example, to retrieve a message from a voice message system (VMS), you press the <TONE>...
  • Page 159 ENDING USHBUTTON Procedure Procedure, continued 2-88 ONES To send pushbutton tones: Connect to the pushbutton-controlled equipment (e.g. the voice mail system). Press the <TONE> key. The <TONE> key lights. Generate pushbutton tones by pressing keys on the keypad. When you finish sending pushbutton tones, press the <TONE>...

  • Page 160: Training Attendant Operators

    2: A HAPTER DDITIONAL Training Attendant Operators The duplicate handset jack Handset jack location Monitoring and entering trainee conversations Industry standard handsets Recording trainee conversations HCXTD840, Issue 1, July 2001 PERATIONS When training new attendant operators, you may want to use the duplicate handset jack.

  • Page 161: Trunk Answer From Any Station (Tafas)

    RUNK NSWER Trunk Answer From Any Station (TAFAS) About TAFAS Operation Calls that can be picked up Calls that cannot be picked up 2-90 (TAFAS) TATION This feature enables another station to pick up your calls during periods of heavy call traffic. It is frequently used at smaller hotel/motel properties that use the front desk for attendant backup.
  • Page 162 2: A HAPTER DDITIONAL TAFAS station operation HCXTD840, Issue 1, July 2001 RUNK NSWER PERATIONS How the TAFAS station picks up your calls... The method used to answer TAFAS calls depends on the type of station. See the following: If the user has a analog phone SelecSet TATION...

  • Page 163: Programming Your Selecset 500A

    RUNK NSWER Programming Your SelecSet 500A About programmable keys Table 2-3 SelecSet 500A Programmable Keys Key Name Account code Types of account codes: (ACCODE) Fixed account codes have a fixed number of digits. Variable account codes have a variable number of digits. The # signals the end of the account code.
  • Page 164 2: A HAPTER DDITIONAL Table 2-3 SelecSet 500A Programmable Keys (continued) Breakin breaks into a busy station even if you access a private (BRKN) network and that station is at another location in the network Call park parks a call (PARK) Forward all forwards all calls that come to your phone...

  • Page 165: Figure 2-2: Programmable Key Numbering

    RUNK NSWER Programmable key numbering Determining if a key is programmed 2-94 (TAFAS) TATION Figure 2-2 for a description of how the programmable keys are numbered. Figure 2-2: Programmable key numbering If you are not sure whether a key is programmed, press <DSPL>...

  • Page 166: Programming An Autodial Number

    2: A HAPTER DDITIONAL Programming an Autodial Number Procedure Programming emergency numbers Canceling an autodial number HCXTD840, Issue 1, July 2001 ROGRAMMING AN PERATIONS To program a key with an autodial number or feature: Press <START>. Dial the station speed calling registration code (usually #7).

  • Page 167: Canceling A Feature

    ANCELING A EATURE Programming a Feature Procedure Canceling a Feature Procedure 2-96 To program a feature, follow these steps: Press <START>. Dial the station speed calling registration code (usually #7). Press the key that you want to program. Dial the desired feature access code. You receive confirmation tone (three short beeps) when the feature is programmed.

  • Page 168: Labeling Instructions

    2: A HAPTER DDITIONAL Labeling Instructions Key labeling Procedure HCXTD840, Issue 1, July 2001 PERATIONS After you program your SelecSet, you should label your keys. The fixed keys, hold loops and <INC>, <RCL> and <INF> keys are pre-labeled. Your SelecSet 500A also comes with sheets of pre-printed and blank labels for use on suggested and optional programmable keys such as specific autodial numbers or trunk group answer keys.

  • Page 169: Figure 2-3: Example Of Key Labeling

    ABELING NSTRUCTIONS Example 2-98 Figure 2-3 for an example of proper label placement. Figure 2-3: Example of key labeling After you label your programmable keys, store the remaining labels in a safe place; you’ll need them again if you reprogram your keys. 500A U ELEC LABEL...

  • Page 170: Quick Reference Sheet

    2: A HAPTER DDITIONAL Quick Reference Sheet Performing basic attendant operations Placing a call (page 1-29) Answering and transferring a call (page 1-31 and page 1-42) HCXTD840, Issue 1, July 2001 PERATIONS Use this section as a quick reference when you need to perform basic attendant operations.
  • Page 171 ABELING NSTRUCTIONS Holding a call (page 1-38) Creating a multiparty conference call (page 1-50) 2-100 To hold a call, use any of the following methods: Using soft park... While connected to another party, press <SFPK>. Press the <SFPK> key again to retrieve the call. Using a hold loop...

  • Page 172: Appendix: Testing The Console

    PPENDIX Test switch HCXTD840, Issue 1, July 2001 ESTING THE A test switch located on the back of the console enables you to test the keys and lamps, and demonstrate certain ringing characteristics. See Your console cannot receive or originate calls while in the test mode.

  • Page 173: Entering Test Mode

    Figure A-1. Unplug the telephone line coming into the console, then plug it back in (the telephone line plugs into the phone at the jack labeled Line.) 4 W 2 W Figure A-1: Attendant console control panel All lamps on the console flash and the display flashes the word TEST.

  • Page 174: Figure A-3: Console Test Display

    Key labels HCXTD840, Issue 1, July 2001 The information shown in *** DATT TEST *** RINGING FREQUENCY = RINGING LEVEL = RINGING PATTERN = R-FRQ R-LEV R-PTN Figure A-3: Console test display Notice the labels above the keys. Each key represents a different component of the console test.

  • Page 175: Table A-1 Description Of Key Labels And Functions

    NTERING Key labels and functions Table A-1 Description of Key Labels and Functions Key Designation R-FRQ R-LEV R-PTN See the following table for a description of key labels and associated functions. Displays and demonstrates different ringing frequencies (pitches) that can be assigned to your console.
  • Page 176 Test procedures HCXTD840, Issue 1, July 2001 The following highlighted sections each describe a test procedure. If you do not need information on every procedure, refer to the relevant page number for information on the specific item. To find information on this test procedure...

  • Page 177: Demonstrating Ringing Frequencies

    EMONSTRATING INGING Demonstrating Ringing Frequencies Procedure REQUENCIES To demonstrate ringing frequencies: Press the <R-FRQ> key. You see the first ringing frequency listed on the display and you hear it. (Ringing frequencies determine the pitch of the ring.) The sample of this frequency is repeated about every three seconds until you press the <R-FRQ>...

  • Page 178: Changing The Ringing Level

    Changing the Ringing Level Procedure HCXTD840, Issue 1, July 2001 To change the ringing level: While displaying any ringing frequency (500, 400/500, 400/600, 500/600), press <R-LEV>. The normal ringing level (or volume) is demonstrated, and the ringing level field indicates Normal. See Figure A-4.
  • Page 179 HANGING THE INGING EVEL Note: You can still use the ringing volume control at the top right of your console to adjust volume. The maximum volume is, of course, louder if the ringing level is set to normal. Press the <R-LEV> key to toggle between the two levels.

  • Page 180: Demonstrating Default Ringing Patterns

    Demonstrating Default Ringing Patterns Procedure HCXTD840, Issue 1, July 2001 EMONSTRATING To demonstrate default ringing patterns: While displaying any ringing frequency (500, 400/500, 400/600, 500/600), the default pattern for station-to-station calls is displayed and demonstrated. The default pattern is simply the pattern normally used.
  • Page 181 EFAULT Procedure, continued A-10 INGING ATTERNS The first five ringing patterns are relevant for the American telephone industry. These include: • Line-to-line • Trunk-to-line • Attendant-to-line • Intercom call • Callback Other ringing patterns follow if you continue to press <R-PTN>.

  • Page 182: Determining If A Data Adapter Is Assigned

    Determining if a Data Adapter is Assigned Procedure HCXTD840, Issue 1, July 2001 ETERMINING IF A To determine if a data adapter is assigned: Press and hold the <DA> key to display a new line above the key labels. This display tells you if a data adapter is assigned to the console.

  • Page 183: Displaying Your Console Rom Level

    ISPLAYING ONSOLE Displaying Your Console ROM Level Procedure A-12 ROM L EVEL To display the ROM level: To display your console’s read only memory (ROM) version, press and hold the <ROM> key. A new line appears above the key labels, displaying the ROM version you are using.

  • Page 184: Testing The Liquid Crystal Display

    The active areas of the display are shaded. The shaded area should form a complete rectangle, as shown in Figure A-10. If you detect areas of the display that are inactive, contact your telephone equipment service provider. *************************************************** *************************************************** ***************************************************...
  • Page 185 ESTING THE IQUID RYSTAL ISPLAY 500A U ELEC UIDE A-14 HCXTD840, Issue 1, July 2001...
  • Page 186 Numerics 2ND WU key, 2-36 Account code, 2-92 Account codes, 2-95 assigning, 2-47 fixed, 2-47 variable, 2-47 Additional operations, 1-xii, 2-1 Alarm, 2-50 answer detection, 2-53 combined, 2-50 E911, 2-56 LTA/VER, 2-57, 2-70 property management system, 2-51 RAL, 2-53 reminder/wakeup, 2-53 system, 2-51 voice message system, 2-52 ANI privacy and publicity, 2-62...
  • Page 187 NDEX Creating a three-party conference, 1-46 Credit limit, 2-13 types, 2-13 DA key, A-4 Daily wakeup for second wakeups, 2-42 registering, 2-41 Data adapter assignment, A-5 Data calls extending incoming calls to stations, 2- Default ringing patterns demonstrating, A-9 Dialing frequently called number, 2-74 Disconnecting a party in a conference, 1-46 Display programmable key information, 1-9 DND key, 2-19...
  • Page 188 500A U ’ ELEC Paging, 2-73, 2-79 PARK key, 2-93 Parked call identifier (PCI), 2-82 Parking a call, 2-82 Placing an outside call for another station connected, 1-29 station idle, 1-30 Priority call, 2-77 Priority radio paging, 2-81, 2-93 answering, 2-81 Private network, 1-xi Programming your SelecSet 500A, 1-xii, 2- Property management system alarm, 2-52...
  • Page 189 NDEX 1-34 Type of station values, 1-32 Using an autodial key at the beginning of a call, 2-48 Using the keypad, 2-48, 2-49 Viewing the cost of calls, 2-46 VIP and language indicators, 1-10 VIP wakeup displaying and delivering, 2-43 Voice message system alarm, 2-52 WAKEUP key, 2-33 Wakeup/reminder calls...

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Selecset 500a

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