Appendix A: Troubleshooting; Common Problems And Solutions - Cisco LINKSYS WVC54GC User Manual

Compact Wireless-G Internet Video Camera

Appendix A: Troubleshooting

This appendix consists of two parts: "Common Problems and Solutions" and "Frequently Asked Questions." This
appendix provides solutions to problems that may occur during the installation and operation of the Compact
Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer
here, check the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1. I can't view the Camera's video using Internet Explorer.
Make sure the OCX plug-in was correctly installed. If you're not sure, re-install the plug-in by following these
instructions:
• On the Welcome screen of the Camera's Web-based Utility, click the View Video button.
• A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow
the plug-in to be installed.
• You should then be able to view the Camera's streaming video.
If you still cannot view the video, make sure you have the rights to install the plug-in in your PC's Internet
Explorer. If not, log into your computer as an administrator and install the plug-in.
Then you can check if the OCX plug-in has been installed. Follow these instructions:
• From Internet Explorer, go to Tools and Internet Options.
• On the General screen, click Settings under Temporary Internet files.
• Click View Objects. You should see a file named NetCamPlayerWeb Control installed.
2. The OCX plug-in is installed in Internet Explorer, but I cannot view any video.
Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by
following these instructions:
• From Internet Explorer, go to Tools and Internet Options.
• On the General screen, click Settings under Temporary Internet files.
• Click View Objects.
• You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.
• The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug-
in.
3. When powering on the Camera, I can't immediately access the Camera from my computer.
Make sure the Camera's LED is continuously lit. When it is flashing, the Camera is initializing.
Appendix A: Troubleshooting
Common Problems and Solutions
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