Troubleshooting - Hitachi GD-2000 Installation Manual

GD-2000 Manual 6/18/98 5:26 PM
• If your DVD-ROM drive does not operate properly, check the following
table.
• You may have to check the other devices included in your SYSTEM.
• If you cannot locate the cause, turn off the power of the SYSTEM,
including the DVD-ROM drive, immediately unplug the power supply
cable of the SYSTEM from the wall outlet, and contact your dealer.
• When calling for service, provide the following information:
The DVD-ROM
Drive does not
operate even when
a disc is loaded.
The Disc Tray
cannot be opened.
Communications
between the host
computer and the
devices on the
interface cable are
not successful.
Page 14
1. Model name
2. Detailed symptoms
Symptoms
1. You place the
disc upside down
in the Disc Tray.
2. The disc is dirty.
3. The pick-up lens
is dirty.
4. The disc is
scratched or
warped.
5. Cable
connection is
incorrect.
6. The program is
incorrect. It is
1. There are
devices with the
same Device
Configuration
jumper setting on
the interface cable.
Possible causes
GD-2000 DVD-ROM Manual - Page
Trouble Shooting
Remedy
1. Place the disc
right side up in the
Disc Tray, then load
it.
2. Clean the disc
surface.
3. Clean up the
pick-up lens. (see
page 13)
4. Change the disc.
5. Turn off your
SYSTEM and
reconnect cables
correctly.
1. Give each
device a different
Configuration
Jumper Setting.