Table of Contents
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• If your DVD-ROM drive does not operate properly, check the following
table.
• You may have to check the other devices included in your SYSTEM.
• If you cannot locate the cause of the problem, turn off the power of the SYSTEM,
including the DVD-ROM drive, immediately unplug the power supply
cable of the SYSTEM from the wall outlet, and contact your dealer.
• When calling for service, provide the following information:
1. Model name
2. Detailed symptoms
Symptoms
The DVD-ROM
Drive does not
operate even when
a disc is loaded.
The Disc Tray
cannot be opened.
Communications
between the host
computer and the
devices on the
interface cable are
not successful.
Possible causes
1. You place the
disc upside down in
the Disc Tray.
2. The disc is dirty.
3. The pick-up lens
is dirty.
4. The disc is
scratched or
warped.
5. Cable
connection is
incorrect.
1. There are
devices with the
same Device
Configuration
jumper setting on
the interface cable.
Trouble Shooting
Remedy
1. Place the disc
right side up in the
Disc Tray, then load
it.
2. Clean the disc
surface.
3. Clean up the
pick-up lens. (see
page 13)
4. Change the disc.
5. Turn off your
SYSTEM and
reconnect cables
correctly.
1. Give each
device a different
Configuration
Jumper Setting.
GD-2500 DVD-ROM Manual 14
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