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Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, please provide as
much information about the problem as possible, including:
•
The circumstances surrounding the error or failure.
•
The exact content of any error messages displayed on the host system(s).
•
The Volume Retention Manager (or other) error code(s) displayed by the
Storage Navigator computer.
•
The USP V/VM Storage Navigator configuration information saved on
diskette using the FD Dump Tool (see the Storage Navigator User's Guide).
•
The remote service information messages (R-SIMs) logged on the Storage
Navigator computer and the reference codes and severity levels of the
recent R-SIMs.
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
•
United States: (800) 446-0744
•
Outside the United States: (858) 547-4526
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Hitachi Universal Storage Platform V/VM Hitachi Performance Manager User's Guide
Troubleshooting
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