The unit is on but cannot
Remote Control does not
The playback picture is
in poor quality or the
sound is distorted.
Picture-in-picture is not
played with BD-Video.
I can't connect to the
internet and/or Network.
BD-Live isn't working.
Check to be sure the power cord is plugged into an active outlet.
Make sure the video cable is connected securely.
The cable may be damaged, try a cable that is known to work.
Make sure the audio cable is connected securely.
Disconnect the AC power supply cord, wait one minute, then reconnect it.
The batteries may be exhausted. Replace the batteries.
The remote control is too far from the Blu-ray Player or does not
point at the Blu-ray Player.
The disc is dirty. Use a clean cloth to clean the disc before
The video signal from the external component is copy-protected.
Confirm whether the disc supports picture-in-picture.
Check the internet connection, see section 4.3 to test the Network
If the Network Connection Test fails, make sure your modem and/or
router is turned on.
Review each of the menu settings in section 4.
Check the internet connection, see section 4.3 to test the
Please check if the disc is a legal copy and has BD-Live content.
Change the USB device and then test again.
The USB device may be full. Please erase BD-Live data in the HOME
Menu to make room for new data.