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About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashionable and sleek design, abundant
telephony applications, broad interoperability with the popular 3
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it's declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference
which case the user may be required to take adequate measures.
, in
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.
rd
party VoIP products,
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Table of Contents
Related Manuals for Yealink Enterprise
Summary of Contents for Yealink Enterprise
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Page 1: About This Guide
About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP. -
Page 2: Table Of Contents
Tables of Contents Getting Started .................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 3 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad ...................... - 6 - Overview .................... - Page 3 Dial Now .......................... - 28 - Area Code ........................- 29 - Block Out ......................... - 30 - Using the Basic Call Functions ............- 31 - Making a call ..........................- 31 - Call Devices ........................- 31 - Call Methods ........................
- Page 4 Line ..........................- 52 - Speed Dial ........................- 52 - Intercom ........................... - 52 - Xml Browser ........................- 53 - URL Record ........................- 53 - Conference ........................- 54 - Forward ..........................- 54 - Transfer ..........................- 54 - Hold ..........................
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Page 5: Getting Started
Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter Handset & Handset Cord - 1 -... - Page 6 Enterprise IP Phone Getting Started Ethernet Cable Quick Installation Guide & Quick Reference CD Content Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.
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Page 7: Assembling The Phone
Enterprise IP Phone Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： Attach the stand; Connect Handset and Headset; Connect Network and Power. 1) Attach the Stand, as shown below:... -
Page 8: Configuration And Registration
Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. - Page 9 Enterprise IP Phone Getting Started Note: Please locate your PC in the same network segment of IP phone (192.168.3.X) to access the web configuration page. Please consult your system administrator for help. Network Settings Choose Network->Internet Port (WAN）. DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g.
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Page 10: Configuring Via Keypad
Enterprise IP Phone Getting Started Note: Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface. -
Page 11: Overview
Enterprise IP Phone Using the Basic Call Functions Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered, and blink when someone calls in or there is a call on mute. -
Page 12: Led Instruction
Enterprise IP Phone Using the Basic Call Functions Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ： Adjust the volume of the handset, headset, speaker and ring tone;... -
Page 13: Icon Instruction
Enterprise IP Phone Using the Basic Call Functions Table 2 Line Keys set to BLF LED Status Description Steady green monitored account is in idle status Fast blinking green monitored There is an incoming call to the account monitored Slow blinking green... -
Page 14: User Interface
Enterprise IP Phone Using the Basic Call Functions Auto answer In handset mode In headset mode In speaker mode User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone; Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration”... - Page 15 Enterprise IP Phone Using the Basic Call Functions --Call Completion √ Basic Phone Functions --Language √ √ --Time & Date √ √ --Ring Tone √ √ --Phone Volume √ --Logo Customization √ Advanced Phone Functions --Accounts √ --Network √ --Voice...
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Page 16: Customizing Your Phone
Enterprise IP Phone Using the Basic Call Functions Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP, Mac, Gateway, DNS, WAN, LAN, etc;... -
Page 17: Time And Date
Enterprise IP Phone Customizing Your Phone 1) Press Menu->Settings->Basic Settings->Language. 2) Scroll through the list of available languages. 3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. - Page 18 Enterprise IP Phone Customizing Your Phone 2) Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour. 3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format.
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Page 19: Keypad Lock
Enterprise IP Phone Customizing Your Phone By default the time zone is +8 China(Beijing), Daylight Saving Time is Automatic. Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use. You can lock the... -
Page 20: Audio Settings
Enterprise IP Phone Customizing Your Phone 1. The default password for unlock is admin. 2. Users can make emergency calls when the phone is locked. Audio Settings Volume You can adjust the volume of handset/speaker/headset/Ring Volume. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. - Page 21 Enterprise IP Phone Customizing Your Phone To specify ring tones for a specific account via Web interface: Choose Account->Basic->Ring Type option, and highlight the preferred one for the chosen account in the scroll-down menu, then click confirm button to save the changes.
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Page 22: Codec Selection
Enterprise IP Phone Customizing Your Phone 2. Blank or other special characters can not be included in the file name. 3. The upload ring tone file can not exceed 100K totally. Codec Selection The IP phone supports the following voice codecs: G722, G723_53, G723_63, G726-16, G726-24, G726-32, G726-40, G729, PCMU and PCMA. - Page 23 Enterprise IP Phone Customizing Your Phone 1) Press Dir->Contacts->Enter. 2) Press Add hot key; enter Name, Office/Mobile number, Account and other information of the contact from the keypad. Use the 123 soft key to select between numeric and upper/lower case alphanumeric modes.
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Page 24: Import/Export Contact List
Enterprise IP Phone Customizing Your Phone 3) Make the desired changes and press OK hot key to confirm. Or press Cancel hot key to return to the Contacts interface. To move a contact to the blacklist via Phone interface: 1) Press Dir->Contacts->Enter. -
Page 25: Remote Phone Book
Import/Export Contact List can be only set via Web interface. Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there are a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to-date public phone book, terminal users need to have remote phone book function. -
Page 26: Other Settings
Enterprise IP Phone Customizing Your Phone browse the remote phone book, the terminal will check and download the latest information released on the server in time, and display on the terminal for the user. To set the Remote Phone Book via Web interface: 1) Choose Contacts->Remote Phone Book. -
Page 27: Hot Line
Enterprise IP Phone Customizing Your Phone 2) Press the Switch hot key to choose a button that you want to use as the send key: “#”, “*”, or disable this option. 3) Press the Save hot key to save the changes. -
Page 28: Auto Redial
Enterprise IP Phone Customizing Your Phone 4) If you want to realize the anonymous call by server, please choose and enter the Call On Code and Call Off Code. When you choose to enable the anonymous call function on your IP phone, it will send information to the server, and the server will enable/ disable the anonymous call function for your IP phone automatically. -
Page 29: Auto Answer
Enterprise IP Phone Customizing Your Phone 2) By the Switch hot key, you can choose whether to enable the auto redial function. 3) Press the navigation keys to choose and set the redial interval, which is used to the set period to redial again when the call is denied access or expire. It is measured by seconds. -
Page 30: Missed Call Log
Enterprise IP Phone Customizing Your Phone 3) Press the Save hot key to save the changes. To set Auto Answer via Web interface: 1) Choose Account->Basic->Auto Answer. 2) Choose Enabled or Disabled in the pull-down menu, click confirm button to save the change. -
Page 31: Live Dialpad
Enterprise IP Phone Customizing Your Phone programmable keys can only be available when the phone is idle.） This function can only be set via the Web interface: 1) Choose Phone->DSS Key->Programmable Key. 2) Choose and customize specific features for these keys. -
Page 32: Dial Now
Enterprise IP Phone Customizing Your Phone 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. 5) You can select a record to modify, then click Edit button to submit. -
Page 33: Area Code
Enterprise IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can select a record to modify, then click Edit button to submit. 5) You can also delete a specific one from the dial plan list by pressing Del button. -
Page 34: Block Out
Enterprise IP Phone Customizing Your Phone 2) Enter the Code, set the Min Length and the Max Length option, and then click the Confirm button to save. Block Out The specific phone numbers can be forbidden to be call out from your IP phone. -
Page 35: Using The Basic Call Functions
Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be showed in the idle screen. - Page 36 Enterprise IP Phone Using the Basic Call Functions 2) Or choose Contact->Phone call info, enter the number in the Dial a Number, select the line from the Outgoing Identity list. Then click the dial button to call out. 3) Or choose Contact->Phone call info, click the number which you want to dial out from the call list, the phone will dial out by default account.
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Page 37: Call Completion
Enterprise IP Phone Using the Basic Call Functions 4) You can click the Hangup button to end the call in the web page. Call Completion Have encountered such a situation? When you call a contact, but the other side is busy on a call. -
Page 38: Answering A Call
Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset using, or press the Speaker button/ Answer hot key to answer using the speakerphone, or press the headset button to answer using the headset. -
Page 39: Call Forward
Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. -
Page 40: During An Active Call
Enterprise IP Phone Using the Basic Call Functions 2) Intercom Allow: To set whether to answer the incoming intercom calls. 3) Intercom Mute: To set whether to mute the incoming intercom calls automatically. 4) Intercom Tone: To set whether to play ring tones when there is incoming intercom calls to your extension. -
Page 41: Call Waiting
Enterprise IP Phone Using the Basic Call Functions 3) If there are more than one call on hold, press the line keys to switch the current account (The on hold calls are under different lines), or the Up/Down button to highlight the call (The on hold calls are under the same lines), then press the Resume hot key or Hold button to retrieve the call. -
Page 42: 3-Way Conference
Enterprise IP Phone Using the Basic Call Functions 2) After the C answered it, or A press the Cancel hot key to complete the transfer. 3) A will be disconnected from the call. B can talk to C. 4) If C refused to answer the call, it will prompt A that the transfer operation is failed. -
Page 43: Message
Enterprise IP Phone Using the Basic Call Functions Message The phone supports SMS (Short Messaging Service) and Voicemail, if you want to use them, please make sure that your VoIP telephony system supports this functionalities and your accounts’ message has been enabled. -
Page 44: Sms
Enterprise IP Phone Using the Basic Call Functions You can retrieve the SMS in the same way as Voicemail. To retrieve the SMS via Phone interface: 1) Press Menu->Messages->Text Message to enter the configuration interface. 2) Use the navigation hot key to highlight the options. You can read the message in the Inbox/Sentbox/Outbox/Draftbox. - Page 45 Enterprise IP Phone Using the Basic Call Functions 2) Enter the account information, target phone number, message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation. Note: You can not perform the messaging via Web interface except edit Message.
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Page 46: Using The Advanced Phone Functions
Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. -
Page 47: Tls
Enterprise IP Phone Using the Advanced Phone Functions TLS(Transport Layer Security), an IETF standards track protocol(RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as On), the IP phone UI will display the connecting and ring back interface. -
Page 48: Vlan Setting
Enterprise IP Phone Using the Advanced Phone Functions will get the IP address automatically between the start IP address and the end IP address. But if you select the bridge mode, the DHCP server can not work. Start IP Address Indicate the range of the IP address. -
Page 49: Https
Enterprise IP Phone Using the Advanced Phone Functions 3) Choose WAN Port, press Enter hot key. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu. -
Page 50: Maintenance Tasks
Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode ... -
Page 51: Reboot
Enterprise IP Phone Using the Advanced Phone Functions The default administrator password is admin. Meanwhile the user name for Web interface access is admin. To change the administrator password via phone interface: 1) Press the Menu hot key, scroll to Settings, press Enter hot key, use the navigation keys to highlight Advanced Settings. -
Page 52: Firmware Update
Enterprise IP Phone Using the Advanced Phone Functions 5) It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. To reset to factory via Web interface: 1) Choose Upgrade->Basic. -
Page 53: Decryption
Enterprise IP Phone Using the Advanced Phone Functions Note: 1. Any power interruption during the following process will most likely lead to a flash memory error. As a result the system cannot boot up anymore. The procedure can be only conducted in Administrator Mode. -
Page 54: System Log Export
Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. Set AES Key via phone interface: 1) Go to Menu->Settings->Advanced Settings->Set AES Key. 2) Enter the Common AES and the MAC-oriented option. -
Page 55: Dss Keys Configuration
Enterprise IP Phone Using the Advanced Phone Functions DSS keys Configuration The phone has 3 line keys which are able to set up to 24 functions per key. The following list shows the functions you can set on the DSS keys and provides a description for each function. -
Page 56: Line
Enterprise IP Phone Using the Advanced Phone Functions 2) In the "Line" field, select a line for which to apply this key, and enter the extension number you want to monitor. 3) Press Confirm button to save the changes. Please refer to “LED Instruction” for more details about the LED status in different situation. -
Page 57: Xml Browser
Enterprise IP Phone Using the Advanced Phone Functions Note: Your VoIP PBX must support this feature. And make sure the intercom extension enables the Auto-answer function. Xml Browser Xml browser is a simple browser function, which is based on xml language and http/https service, users can use tools such as php, javascript, etc., accordance with... -
Page 58: Conference
Enterprise IP Phone Using the Advanced Phone Functions Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the conference. -
Page 59: Dnd
Enterprise IP Phone Using the Advanced Phone Functions list, then in the Mode field, open the pull-down menu and choose Hold from the list. 2) Press Confirm button to save the changes. If the key is configured as DND key, you are allowed to active the DND function immediately when you press it. -
Page 60: Call Park
Enterprise IP Phone Using the Advanced Phone Functions assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Pick Up from the list. 2) In the "Line" field, select a line for which to apply this key, and enter the feature code (for example, input *78345, *78 is the feature code and the 345 is the extension number you want to pickup) in the expansion input frame. -
Page 61: Voice Mail
Enterprise IP Phone Using the Advanced Phone Functions To assign the key as SMS: 1) Choose Phone->DSS Key->Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose SMS from the list. -
Page 62: Group Pick Up
Enterprise IP Phone Using the Advanced Phone Functions Group Pick up When you configure a Group Pick Up key, you specify the extension group that you want to monitor. Then, when the monitored group receives a call, you can press this key to pick up the incoming call. -
Page 63: Tone Settings
Enterprise IP Phone Using the Advanced Phone Functions the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources. Hot desking is a phone feature that allows accounts to login or logout in an IP phone. -
Page 64: Voice
Enterprise IP Phone Using the Advanced Phone Functions Please contact your system administrator for more information about the frequency and time period parameters. You can enter up to 8 groups for each tone. If the frequency is set as 0, it means silence. - Page 65 Enterprise IP Phone Using the Advanced Phone Functions To edit the Ring option via Web interface: 1) Choose Phone->Ring. 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group.
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Page 66: Trouble Shooting
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. - Page 67 Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option”...