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Lenovo ThinkPad X301 Service And Troubleshooting Manual

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Summary of Contents for Lenovo ThinkPad X301

  • Page 1: Thinkpad X301

    ® ThinkPad X301 Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad X301 Service and Troubleshooting Guide...
  • Page 4 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Hard disk drive (HDD) or solid state drive compliance statement . . 69 (SSD) problems . . 28 Avis de conformité à la réglementation Optical drive problems . . 29 d’Industrie Canada. . 69 Fingerprint reader problems . 29 © Copyright Lenovo 2008...
  • Page 6 European Union EMC Directive ENERGY STAR model information . . 72 conformance statement . . 69 EU-EMC Directive (2004/108/EC) EN Trademarks . . 75 55022 class B Statement of Compliance . . 70 Japanese VCCI Class B statement . . 71 Index .

  • Page 7: Read This First

    Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. © Copyright Lenovo 2008...
  • Page 8 Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.

  • Page 9: Chapter 1. Finding Information

    Center (or Lenovo Care ), click Access on-system help. v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide ™ includes general safety instructions and complete Lenovo Limited Warranty. © Copyright Lenovo 2008...

  • Page 10: Finding Information With The Thinkvantage Button

    Press the ThinkVantage button to open the ThinkVantage Productivity Center (or Lenovo Care) and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of ™...

  • Page 11: Additional Information For Access Help

    Additional information for Access Help Disabling the integrated fingerprint reader Add the following items to the tables for I/O Port Access in the Security menu of the BIOS Setup Utility. You can find the tables in “BIOS Setup Utility items” in Access Help. Function Selection (Default value is in Comments...
  • Page 12 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...

  • Page 14: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 15: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD. Care for the fingerprint reader...

  • Page 16: Cleaning Your Computer Keyboard

    3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.

  • Page 17: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 32 of this Guide.

  • Page 18: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 49 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 51. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 19: Diagnosing Problems

    Attention: v If you need help or further information about the problem, choose any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;...

  • Page 20: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.
  • Page 21 Message Solution 0176: System This message is displayed if you remove the Security Chip and Security - The reinstall it, or install a new one. To clear the error, enter the System has been BIOS Setup Utility. If this does not solve the problem, have the tampered with.
  • Page 22 Message Solution 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard;...
  • Page 23 Message Solution 0280: Previous boot Your computer was previously unable to complete the boot incomplete process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 24 Message Solution The power-on A power-on password or a supervisor password is set. Type password prompt the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter.
  • Page 25 Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 26: Errors Without Messages

    If one of the following error code messages is displayed on the screen, have the computer serviced: 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine...
  • Page 27 Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD or SSD by using a partition software, information about that partition, or the master boot record, may have been destroyed.

  • Page 28: Memory Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.

  • Page 29: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: ® For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.

  • Page 30: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications”...
  • Page 31 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 32: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 33 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 34 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.

  • Page 35: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 36: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 37: Optical Drive Problems

    Optical drive problems Problem: The disc tray of the optical disc drive does not come out at once when you press the eject button. Solution: The empty disc tray may not come out as quickly as you expect, but the delay is normal.
  • Page 38 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...

  • Page 39: Copyright Lenovo

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 40: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 41: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 42 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 43: Chapter 5. Upgrading And Replacing Devices

    2. Close the computer display, and turn the computer over. 3. If you replace the standard battery, slide the battery lock to the unlocked position. If you replace the large battery, skip this step. Standard battery © Copyright Lenovo 2008...
  • Page 44 4. Slide and hold the battery latch 1 . Then, remove the battery 2 . 5. Install a fully charged battery by aligning the side of the battery with the side of the battery compartment 1 , then put the battery down 2 . ®...
  • Page 45 6. Slide the battery latch (standard and large batteries) and the battery lock (standard battery only) to the locked position. Standard battery Large battery 7. Turn the computer over again. Connect the AC adapter and the cables to the computer. Chapter 5.

  • Page 46: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.
  • Page 47 To replace the HDD or SSD 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the drive slot cover. Then, flip out and remove the cover 2 .
  • Page 48 6. Insert the drive into the drive bay; then press it firmly into place. 7. Insert 1 and reinstall the cover of the drive slot 2 . Then, reinstall the screw 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the AC adapter and the cables to the computer.

  • Page 49: Replacing Memory

    Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 3 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.
  • Page 50 5. Loosen the screws 1 that hold the memory-slot cover in place; then remove the cover 2 . 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 .
  • Page 51 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place Note: If you install a memory module in only one of the two memory slots, install it in the slot on which “SLOT-0”...

  • Page 52: Reinstall The Battery

    8. Reinstall the cover of the memory slot by aligning the side of the cover first 1 , and closing the cover 2 . Then tighten the screws to secure the cover 3 . 9. Reinstall the battery. 10. Turn the computer over, and reconnect the AC adapter and the cables to the computer.

  • Page 53: Replacing The Second Battery

    Replacing the second battery Important: Read Safety and Warranty Guide before replacing the second battery. Some models come with a second battery. To replace it, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer.
  • Page 54 3. Pull out the second battery as shown in the drawing. 4. Insert the second battery in the slot, and then press it firmly. 5. Install the screw. ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 55: Using The Travel Cover

    6. Turn the computer over again. Connect the AC adapter and the cables to the computer. Using the travel cover Some models come with a travel cover. To use it, do as follows: 1. Turn off the computer, or enter hibernation mode. 2.
  • Page 56 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 57: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 58 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 59: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 60 Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.) 2516-3939 (Hong Kong) ThinkPad Service Center:...
  • Page 61 Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...
  • Page 62 New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland +48-22-878-6999 Portugal +351 21 892 7046 (Portuguese)
  • Page 63 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
  • Page 64 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 65: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 66: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 67 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 68 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 69: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs.
  • Page 70 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 71: Appendix C. Features And Specifications

    ThinkVantage button v Volume control buttons Interface v External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector Optical drive v DVD Multi-Burner drive (on some models) © Copyright Lenovo 2008...

  • Page 72: Specifications

    Wireless features v Integrated wireless LAN v Integrated Bluetooth v Integrated wireless WAN (on some models) v Integrated wireless USB (on some models) v Integrated WiMax Security features v Fingerprint reader Specifications Size v Width: 318 mm (12.5 inch) v Depth: 231 mm (9.1 inch) v Height: 18.6 to 23.4 mm (0.73 inch to 0.92 inch) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
  • Page 73 Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 11.2V DC or 10.8 V DC, depending on the model – Capacity: 2.44 AH or 4.0 AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar.
  • Page 74 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 75: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 76: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 77: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 78: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 79: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

  • Page 80: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...
  • Page 81 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...
  • Page 82 7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK. ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 83: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care ® ThinkPad Rescue and Recovery ® ThinkVantage ® ThinkLight ® TrackPoint ® UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 84 ® ThinkPad X301 Service and Troubleshooting Guide...

  • Page 85: Index

    5 hardware 63 PC-Doctor 11, 12 ThinkVantage button 1, 2 features and specifications 63 for Windows 11 tips, important 5 finding information 1 pointing device trademarks 75 troubleshooting 21 travel cover 47 © Copyright Lenovo 2008...
  • Page 86 troubleshooting 12 AC adapter 27 battery 27 computer screen 24 error messages 12 errors without messages 18 fingerprint reader 29 keyboard 21 memory 20 optical drive 29 password 20 pointing device 21 sleep or hibernation 22 startup problems 29 storage device 28 upgrading devices 35 warranty information 57 Web help 49...
  • Page 88 Part Number: 43Y6847 Printed in China (1P) P/N: 43Y6847...

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