Diagnosing Problems Using Pc-Doctor From The Service Partition; Troubleshooting; Error Messages - Lenovo ThinkPad X301 Service And Troubleshooting Manual

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5. If the diagnostic program returns any error messages, call the Customer
6. If the diagnostic program returns no error message but you still have some

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system.
To run PC-Doctor, do as follows:
1. Turn off the computer, and then turn it on again.
2. When the ThinkPad logo comes up, immediately press the ThinkVantage
3. Click Diagnose hardware.
For more information about PC-Doctor, see the Help for the program.

Troubleshooting

If you do not find your problem here, see Access Help. The following section
only describes problems that might prevent you from accessing this help
system.

Error messages

Note:
1. In the charts, x can be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
12
®
ThinkPad
X301 Service and Troubleshooting Guide
Support Center for service. The diagnostic program may return one or
both of the following error messages:
v Error code 0000: Read verification failed
v Error code 0100: Speed test failed
v Error code 0200: Controller Diag failed
concerns:
v See the instructions in the "Introducing Rescue and Recovery" section in
online Access Help, and run the program for a diagnostic test of the
HDD or SSD.
v Download PC-Doctor for DOS for your computer from the following
Web site: http://www.lenovo.com/support/site.wss/
document.do?sitestyle=lenovo&lndocid=tpad-matrix.
button. The Rescue and Recovery workspace opens.

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