IBM 48X User Manual page 36

IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine
set-up and installation, will be provided WITHOUT WARRANTIES OF ANY
KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do
not register your Machine with IBM, you may be required to present proof of
purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of
service for a Machine based on its country of installation. At its discretion, IBM or
your reseller will 1) either repair or exchange the failing Machine and 2) provide
the service either at your location or a service center. IBM or your reseller will also
manage and install selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
"CRUs"), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of
your receipt of the replacement CRU. You are responsible for downloading
designated Machine Code and Licensed Internal Code updates from an IBM
Internet Web site or from other electronic media, and following the instructions
that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item. Many features, conversions, or upgrades involve the
removal of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
2. obtain authorization from the owner to have IBM or your reseller service a
3. where applicable, before service is provided:
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48X/24X/48X Max CD-RW Drive: User's Guide
prevent its exchange;
Machine that you do not own; and
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine's location.