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Troubleshooting
If there is any failure, please check as below. If you are not sure with the instructions or the problems still
can't be solved, please contact the Kogan customer support team.
In the event of the following issues, it isn't a problem with the player:
There is noise when the disc is rotating;
Image distortion occurs in the process of scanning.
Warning
In any case, it is prohibited to repair the player without authorization, or else the warranty is void. Do not
disassemble the shell to avoid electric shock.
Failure
No power supply
Image is frozen and
operation is invalid
Auto standby
Remote control can't work normally
Can't play discs
Red key appears on the screen
Playing mode is different from the
setting
No HDMI output
Reason and solution
Please make sure that the AC outlet has electricity.
Insert the AC power line firmly.
Press the Power key on the front panel to turn on the player.
Cut off the power supply and connect again, and then press
the Power key on the remote control to restart the player.
The default setting of the player: in stopped state, if there is
no operation in 5 minutes, the player enables screen saver
automatically; if there is no operation in 10 minutes in screen
saver, the player enters standby automatically. You can press
the Power key on the remote control to restart the player, or
select "OFF" in "Main menu – General – System – Screen
saver".
The remote control isn't aimed at the receiver. Please aim the
remote control at the receiver on the front panel.
There is obstacle between the remote control and the player.
Please remove it.
Battery is too low. Please replace with new batteries.
Please refer to the instruction of "Using remote control".
Please make sure that the label of the disc is upwards. If the
disc is dirty, please clean first.
TIf the disc is list as empty or can't be played, please check
that the region code of the disc matches the player.
Selected function or operation is unavailable in current state.
The reason may be:
1. Software function limit of certain BD/DVD discs.
2. Certain BD/DVD discs don't support selected function.
3. The selected function is invalid in current mode.
For certain discs, the settings in the menu are invalid. Please
operate according to the disc menu.
Check whether the HDMI connection between the player and
external device is loose, and insert properly if it is.
Check whether your TV supports 720p/1080i/1080p/1080p24
HDMI output resolution, and adjust the output resolution of the
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