Page 1 User’s Guide WiLife Video Security System V2.0...
Page 2 Copyright © WiLife, Inc. 2007. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of WiLife, Inc. WiLife, WiLife Command Center, and WiLife Online are registered trademarks or trademarks of WiLife Inc.
Page 3 WiLife User Guide...
Page 4: Table Of Contents
System Requirements ..........................8 Starter Kit Contents..........................9 Installation Procedures ...........................9 Step 1 - Run the Install Wizard ......................9 Step 2 – Complete the WiLife Setup Wizard .................. 11 Firewall Setup ........................... 14 Additional Cameras ..........................15 Indoor Camera Focus and Aim ......................17 Switching Lenses on the Indoor Camera ....................
Page 5 Remote Viewing Using Cell Phones & Handhelds ................60 Online Dialog Screen Options......................62 Online Connection Section Descriptions..................63 Create Your WiLife Online Account....................64 Disconnecting WiLife Online Viewing ....................67 Connecting WiLife Online Viewing ....................67 Advanced Options..........................68 Review the Advanced Options Dialog....................
Page 6 ........................ 88 SING NLINE IEWING How Do I Access My WiLife Online Account? ..................89 Viewing Video in Direct vs. Relayed Mode ..................89 Online Viewing From a PC ........................90 Logging into Your WiLife Online Account ..................90 Using the My Cameras Page......................91 View the Video for One Camera.......................
Page 7 McAfee Security Center........................124 McAfee Personal Firewall........................126 BlackICE Firewall ..........................128 Windows Live OneCare ........................131 Turning Off Spam Blocking for WiLife E-mails .................. 133 AOL (AIM)............................133 EarthLink Total Access and Web Mail................... 133 EarthLink 5.0 ..........................133 HotMail............................
Page 8: Introduction
• • The ability to customize camera settings is the highlight of the WiLife Command Center application. Setup controls allow you to view and modify settings for cameras, motion detection, video, system statistics, e-mail, recording schedule, recently recorded video segments, and disk usage.
Page 9: Basic Concepts
– one that exceeds the capabilities possible even with a professionally- installed home video system. You complete the setup process in three easy steps: Step 1 – Install the WiLife Command Center (Software) Step 2 – Connect the USB Receiver Module Step 3 – Mount Your Cameras With these easy steps you are up and going.
Page 10: Welcome To Wilife
Setup allows you to set each camera differently, based on its mission. 3. P OWERFUL OFTWARE At the center of the WiLife Video Security System is the WiLife Command Center, the most powerful video security software available. The WiLife Command Center can manage full-motion video from six...
Page 11 Password system security The WiLife Command Center uses a portion of the disk space on your PC to store the video captured by your Cameras. In the default setup, the Command Center only records video when there is motion detected by a camera or during times when you have set a fixed recording schedule.
Page 12: System Components
System Components AMERAS WiLife Cameras are the smartest cameras on the market. At their core is a 400MHz processor. Using the processor, they automatically to adjust the video picture for changing light conditions (auto-brightness), detect motion, and encode video using Windows Media 9 Video file format.
Page 13 It can be plugged into a regular extension cord or non-surge power strip. 2) Likewise, do not connect the power supply unit or the WiLife camera into other Ethernet or Power- Over-Ethernet (POE) hardware. The WiLife Camera and the Camera power supply operate as a pair.
Page 14: Wilife Accessories
The Indoor NightVision 20 and 50 illuminator kits consist of an illuminator and an 80° Day/Night filter lens that can be used with the WiLife Camera to capture quality video in low-light areas or complete darkness inside your home or small business.
Page 15: The Command Center Help System
Welcome to WiLife User Guide Chapters Descriptions Setting This chapter introduces you to the Setup and its comprehensive set of Application configuration options. Here you will learn how to setup: Options  cameras  alerts  motion detection  remote viewing ...
Page 16: Getting Started
Getting Started Overview The WiLife Command Center is very easy to deploy because of an installation process that we designed to be user-friendly. Depending on how comfortable you feel installing the application, you can choose to use the QuickStart instructions (found in the Installation Kit) or the comprehensive installation instructions provided in this chapter.
Page 17: System Requirements
Getting Started User Guide System Requirements Below you can find the minimum and recommended requirements for systems running cameras using the default QVGA (320 x 240) settings. Running your cameras in the higher VGA (640 x 480) mode requires additional CPU. Number of Cameras Requirement CPU Speed...
Page 18: Starter Kit Contents
PC and operating system meet the system requirements described above. Step 1 - Run the Install Wizard Insert the Command Center PC Software CD into your PC’s CD-ROM drive. The WiLife setup menu will automatically start.
Page 19 Follow the on-screen instructions of the Command Center Install wizard. Click the Next> button to advance through the installation process. One of the early steps is the WiLife License Agreement screen. Please take a moment to review the license agreement. If you accept the terms of the agreement, click the “I accept the...
Page 20: Step 2 - Complete The Wilife Setup Wizard
You will also have the opportunity to change the destination folder of the Command Center System. The default location is C:\Program Files\WiLife. Step 2 – Complete the WiLife Setup Wizard As WiLife starts for the first time, the WiLife Setup Wizard will display automatically. The WiLife Setup Wizard will help you set up the following: Set disk usage options •...
Page 21 CCOUNT This screen allows you to specify the account information to be able to log in and view the cameras on your WiLife Command Center online, using your WiLife Online account. Simply enter in your email account name (i.e. abc@email.com) and password in the Account to Use fields.
Page 22 Note: The Camera Power Supply has built in surge protection and must be plugged directly into your wall outlet. Plugging the Camera Power Supply into a surge protected power strip may reduce the quality and performance of the WiLife system. Click the Next> button to proceed.
Page 23: Firewall Setup
Getting Started User Guide Firewall Setup It is very likely that you have one of many Firewall applications running on your computer. These applications protect your computer from unwanted network connections, which sometimes are the result of viruses. Because Command Center creates a new network using your home wiring and uses your Internet connection for e-mail and remote viewing, you will need to configure your firewall to allow these connections.
Page 24: Additional Cameras
User Guide Additional Cameras You can have up to six WiLife Cameras for each WiLife site. Currently, WiLife offers a suite of three intelligent digital video security cameras —Indoor, Outdoor, and Spy. But check our website periodically for news regarding any new cameras being released.
Page 25 Getting Started User Guide a. You did NOT set a custom password If you have NOT set a custom camera password, then you do not need to do anything more. Command Center will automatically recognize the camera within 1-2 minutes. Once the camera appears, you can change its configuration, set a name, or adjust the picture options.
Page 26: Indoor Camera Focus And Aim
Switching Lenses on the Indoor Camera WiLife offers optional camera lenses for your Indoor Camera the 54 lens that has a smaller field of view, allowing the camera to view objects in the distance with more clarity; and the 120 lens that is useful for increasing the viewing area for items close to your camera.
Page 27: Product Support
888-GOWILIFE (888- 469-4543) For customers within the United States and Canada. Tip of the Day The WiLife Command Center displays a Tip of the Day dialog window. This dialog displays each time Command Center is started.
Page 28: Using The Command Center
WiLife User Guide Using the Command Center Overview The WiLife Command Center provides a powerful-but-simple interface for managing cameras, recording video, tracking alerts, and configuring remote viewing. Once you learn a few of the basic elements, most operations are easy and intuitive.
Page 29: Main Feature Buttons
Live WILIFE the WiLife website, where you can login to your WiLife Online account. (See the Command Center Setup chapter to learn more about camera and program configuration options.) Live View The Live View is the first screen that appears when you open Command Center. From here, you can monitor live video feeds, change screen layouts, and enable and disable cameras and e-mail alerts.
Page 30: Alerts Scheduler Front Control Panel
Alerts Now" or "Arm <name of event> Early." Note: You do not need to create an alert event to select "Arm Manual Alerts Now." And, the manual arming of alerts is available with or without the WiLife Platinum upgrade. Arm Manual Alerts Now If you select Arm Manual Alerts Now, then an alert will be sent each time there is a qualified motion event.
Page 31: Use The Camera Activity Panel
Using the Command Center User Guide OLOR SES FOR AMERA ONTROL CTIVITY ANEL In conjunction with Scheduled Alert functionality, the Camera Control Activity Panel uses colors to identify their status. If the circle surrounding the camera's number is red, it means that qualified alerts are armed and will be sent.
Page 32: Digital Pan-Tilt-Zoom Panel
Note: In order to use digital pan-tilt-zoom, each camera that participates must be updated with the latest firmware. If a camera is not updated with the latest firmware, the WiLife Command Center will inform you via a warning message when you attempt to use the feature. Simply click OK to update the camera. Upon updating the firmware, your updated cameras will be automatically rediscovered.
Page 33: Live Mode Right-Click Context Menus
User Guide Live Mode Right-Click Context Menus The WiLife Command Center provides quick access to common functions through context menus on the Video Windows and Camera Alerts buttons. To access the context menus simply right-click on the object and choose between the various commands.
Page 34: Change Camera Order
Using Command Center Applications User Guide Change Camera Order In the Live view, Command Center displays each camera’s “feed” in order of the camera’s number. For example, if the Live view is set to display the feed from four cameras, then the lowest camera number (i.e., camera 1) would display in the upper-left corner;...
Page 35: Live Mode Hot Key Assignments
REFRESH MAIN FORM. Refresh the main form button and all its children CTRL-SHIFT UPnP Rescan. Sends out an M_SEARCH CTRL-SHIFT HIDE WILIFE. Hides WiLife, and optionally command for UPnP discovery password locks it CTRL-SHIFT DEFAULT WINDOW LOCATIONS Set all CTRL-SHIFT TOGGLE MODE.
Page 36: Playback View
Using Command Center Applications User Guide Playback View Playback View allows you to find, view, and manage your recorded video segments, which Command Center stores in a database on your computer. Your cameras create these segments according to your settings. By default, each camera is set to record when motion is sensed.
Page 37 Using the Command Center User Guide To navigate through the segments, use one of these operations: Click on the desired date and time • Click and drag the red position line to the left or right, beyond the edge of the window •...
Page 38 Using Command Center Applications User Guide To turn on or off the video for a camera, click the green icon next to the camera name. EEING IDEO EGMENT ETAILS Press the Ctrl button or move your mouse over a video segment in the playback navigation window. The system will display a tool tip that will name the directory the file is saved to;...
Page 39: Play Video With Onscreen Controls
Using the Command Center User Guide Play Video with Onscreen Controls Like any DVD player, the Playback Controls allow you to play, pause, adjust speed, and step-through your video segments. You use the controls by clicking on each one. If you hold your mouse over the control, Windows will display a tool tip, indicating the name of the control.
Page 40: When The Camera Records Events
This menu allows you to perform some operations that are not available from any other screen. These choices include options for managing segments, uploading video segment to WiLife Online account, printing and saving, and e-mailing.
Page 41: Protect A Recorded Video Segment
Protect and Upload Video Segments Store important videos recorded by your cameras on secure WiLife servers on the web. In fact, call it your very own WiLife video vault! Command Center makes uploading video segments to your WiLife Online account easy.
Page 42: Check Online Storage
View Stored Videos Use this option to quickly access the Video Storage page on your WiLife Online account to view the video clips stored there. Go to Chapter 4 and read the topic “Online Video Storage” for instructions regarding playing your stored videos.
Page 43: Send E-Mail
Using the Command Center User Guide Navigation Timeline Note: You can also right-click on a green or red colored video segment in the timeline and select the option to delete a protected or saved video segment. Password Note: Command Center offers password protection for the file deletion function for both Platinum and non-Platinum users.
Page 44: Properties Dialog Window
Online Search and Playback tool. Online Viewing With WiLife Online, you can monitor nearly-live video feeds from all of your WiLife Command Center sites over the Internet to Windows Mobile-enabled cell phones, Internet Browsers, and other devices that support Windows Media 9 Video.
Page 45: Use Online Viewing
PIN for cell phones). Once connected to your account, you select the site and cameras you want to view. The WiLife server then routes a live video feed to your device. For more information, please go to the chapter Online Viewing.
Page 46: Exiting Command Center
LED D ESCRIPTIONS Take a look at the WiLife icon in your system tray. The three little LEDs on the left side are dynamic, giving the user some informative clues as to what WiLife is doing, even if it’s minimized.
Page 47: Wilife Platinum Features
WiLife Platinum expands your already powerful video security system with innovative PC and Online features. WiLife Platinum allows you to better protect your property, family, and employees by providing you with desktop notifications, powerful alerts, and increased accessibility to your cameras and recorded video files on the Internet anywhere in the world, at any time.
Page 48: Online Connection Monitoring
2) Click on the Connection Monitoring tab. 3) Create an E-mail or Mobile Phone alert, specifying which device you want to be alerted when it goes offline or online – the WiLife Command Center or a camera(s). Note: Your ability to create alert notifications is nearly limitless. The feature allows you to create as many alert recipients as you want.
Page 49 Using the Command Center User Guide The following graphic illustrates the functions capable with the Connection Monitoring Platinum feature:...
Page 50: Online Video Storage
“Protect and Upload Video Segment.” The file is then uploaded to your online video storage account. 2) From your WiLife Online account, remotely view all of your uploaded video files on the Storage page. 3) Click the Play icon for the desired video clip to view the whole clip.
Page 51: Online Video Sharing
Using the Command Center User Guide Online Video Sharing WiLife Platinum gives you the ability to share video files you’ve stored online with friends, family, employees, and even local law enforcement. We call it Online Video Sharing and it’s so easy to do!
Page 52: Online Search & Playback
Play full video clips. • You can remotely view the video clips at any one of your WiLife Command Center sites using the Online Search and Playback page on your WiLife Online Account. The Online Search and Playback page allows you to browse through video clips or complete a more advanced search.
Page 53 You can save a search for future use. (If you save a search, you will be required to give the search a • name.) An Automatic Update property exists so WiLife Online updates the list of video clips from your • Command Center. Choose between 5, 10, or 30 minutes, etc. updates.
Page 54: Purchasing Wilife Platinum
3) Click “Continue to Addons.” 4) The Buy WiLife Services Addons page allows you to purchase additional storage space, upwards of 500 MB, 2 GB, or 10 GB. To purchase an addon, click on the “Add to Cart” link representing the desired option.
Page 55 8) Click “Complete Purchase.” A printable version of your order displays on the screen. Click “View printable version” icon to view and print your order. 9) Click the “Return to WiLife Online” button to return to your My Cameras page.
Page 56 Using Command Center Applications User Guide...
Page 57: Setting System Options
Setting System Options The default configuration of your WiLife Command Center provides you with all of the basic features activated so that you have a fully-functioning video security system running in minutes. However, the Command Center lets you change the settings to enable additional features like e-mail alerts, desktop notifications, and online viewing.
Page 58: Camera Tab Options
The advanced camera options allow you to change camera resolution, frame rate, and other options. We expect that you will rarely need to change these settings. Command Center writes these advanced options to the WiLife Camera for processing. Thus, when changing Advanced Options, remember to click the button.
Page 59: Delete A Camera
By default, each camera automatically records video any time it detects any motion. Recording only motion has the advantage of saving disk space. WiLife Cameras also allow you to change from “entire image” motion detection, to individually defined zones. These smart cameras have the capability of detecting motion in up to 16 regions –...
Page 60: Review The Recording Dialog
Setting System Options User Guide Each time the camera detects motion it alerts the Command Center software and records the event and a few prior frames. Once motion is detected, the system records uninterrupted until 5-seconds after the motions stops. This could create seconds or minutes of compressed video. Review the Recording Dialog From the main Command Center screen click the SETUP button and choose the Recording tab to modify your recording and disk usage settings:...
Page 61: Set Motion Detection Sensitivity
Setting System Options User Guide b) To delete a single zone, left-click anywhere in the zone and then press the Delete key or click the button. Clear Selected Zone c) To delete all zones, click the button. Clear All Zones d) Finally, to detect motion anywhere on the image, click the button.
Page 62: Manage Disk Usage
Dialog Item Usage Video Path The path where Command Center stores video (adjustable) files. The default value is C:\WiLife Video Browse The browse button allows you to navigate and Button (…) pick another video storage directory. Free Disk The amount of free space on the drive Space Command Center is using to store video files.
Page 63: Alerts Tab Option
Note: For WiLife Platinum users, when an email alert message is sent to you or an email recipient, that message includes a link that takes you to your WiLife Online account so you can see the video that triggered the alert.
Page 64: E-Mail And Cell Phone Alerts Setup
Outgoing E-Mail Server Settings In order to have your WiLife Command Center properly relay e-mail alerts and notifications to you and those addresses you've configured to receive notifications, you need to configure the Outgoing Email Server with the outgoing mail server address of your email provider (Hotmail, Gmail, Yahoo! Mail or else).
Page 65: Add E-Mail Addresses
Add E-mail Addresses Setup > Alerts > Email and Cell Phone Setup. The WiLife Command Center makes adding email address easy. If you want a specific email account to be notified when detection on a camera is captured, follow these simple instructions: 1) Click the SETUP button.
Page 66: Remove E-Mail Addresses
Because of limits in many cell phone messaging systems, most will not send you video frames or video clips. To set up the WiLife Command Center to send alerts to your cell phone, follow these easy steps: 1) Click on the SETUP button.
Page 67: Desktop Notifications
Desktop notifications display whenever an important WiLife Command Center event occurs such as a camera was lost/found, a scheduled event was started/stopped, an online viewing session was started/stopped, or motion was detected by a camera.
Page 68: Setting Desktop Notifications
Setting System Options User Guide Setting Desktop Notifications The following graphic shows and describes the fields applicable to desktop notification functionality:...
Page 69: Online Viewing Setup
Online Viewing Setup Online Viewing is yet another great feature in WiLife. As mentioned previously, it allows you to view live video from your cameras anywhere and at anytime. If you did not set up Online Viewing during the Setup Wizard, first create a “WiLife Online”...
Page 70 Setting System Options User Guide WiLife is compatible with a wide range of Microsoft Windows Mobile cell phones and wireless handhelds. Of course, these devices require Internet access either through a cell service provider or wireless Internet hub, depending on your device.
Page 71: Online Dialog Screen Options
User Guide Online Dialog Screen Options Once you have created your WiLife Online account, you are ready to setup individual sites such as the Home, Office, or Vacation Home. You use the Setup > Online dialog to configure the site options:...
Page 72: Online Connection Section Descriptions
The following screen shot is an example of this feature. NLINE TATUS NDICATORS The Online Status field specifies whether or not you’re currently connected to our WiLife servers. For Online status, there are four primary indicators: Disconnected, Attempting Connection, Connected, and Disconnecting. Indicators Descriptions Disconnected Command Center is currently disconnected from remote viewing.
Page 73: Create Your Wilife Online Account
1) Click on the Setup button. Note: To create your online account, you will need Internet access. 2) Click on the Online tab screen. 3) In the WiLife Online Account section, click on the link (Create a WiLife Online account).
Page 74 Setting System Options User Guide 4) When the WiLIfe Setup Wizard screen displays, validate that the option "Create new remote viewing account" is selected. Click Next>. 5) Fill out the fields with basic account and site information -- first/last name and location name. Click Next>...
Page 75 6) When you have completed filling out the form, click Next>. 7) You have completed creating your online account. Click Finish. Notice that the WiLife Online Account section of the Online tab screen is populated with your account's username and password:...
Page 76: Disconnecting Wilife Online Viewing
2) Click on the Online tab. 3) Click Disconnect. Connecting WiLife Online Viewing Setup > Online Tab > Clicking Connect 1) Enable WiLife by following these steps: 2) Click on the Setup button. 3) Click on the Online tab. 4) Click Connect.
Page 77: Advanced Options
Find Orphan This option looks under the currently selected video Clips path (e.g. the default C:\WiLife Video) for any video files that are not currently associated with a camera. About Here you can inspect the current version number for your Command Center installation and review system information and diagnostics.
Page 78: Find My Cameras
Center to find 2 cameras. In the Connection Method section, tell Command Center how your computer is connected to your cameras. (This is usually through the WiLife USB Adapter. However, if it is connected through a different HomePlug powerline interface, or a standard network LAN in your home, select those options.)
Page 79 Setting System Options User Guide 6) Click Next > when the test is complete. The Search for Cameras screen displays. Cameras that have been discovered will display with active LED marks. Un-discovered cameras will display with gray LEDs. 7) When Command Center has successfully found the number of cameras you told it to look for, it will display the "Name My Cameras"...
Page 80 Setting System Options User Guide 8) When you have completed the wizard, the last screen of the Wizard displays. Click Finish to close.
Page 81: Rediscover Cameras
Setup > Advanced > button. Manage Security The WiLife Command Center uses passwords to secure communications links between cameras, the USB receiver, and the Command Center. When the Command Center has a password, unauthorized access to your cameras and video is prevented.
Page 82 To access, click the Manage Security button. Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit Command Center” function is the only one available under the non-Platinum running Command Center, which requires a password --if a password is set-- to exit Command Center.
Page 83: Check For Software Updates
Setting System Options User Guide Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit Command Center” function is the only one available under the non-Platinum running Command Center, which requires a password --if a password is set-- to exit Command Center.
Page 84: Rebuild Video Segment List
Setting System Options User Guide 2) After the system checks for new firmware updates, it will notify you if an update for your cameras is available. 3) Check the “Select” checkboxes next to the cameras you wish to update. 4) Select the firmware file using the Browse button. We encourage you to update to the version defaulted by the system, as that will always show the latest file.
Page 85: Find Orphan Clips
FIND ORPHAN CLIPS This is a rarely needed and used tool. It searches the current video path (e.g. the default C:\WiLife video) for any video files that are not currently associated with a camera. This is possible if you have recently removed or changed cameras.
Page 86: System Information
Setting System Options User Guide System Information The System Information screen collects and displays information about the configuration of your system such as hardware configurations, computer components, and software, including signed drivers and unsigned drivers. When support technicians troubleshoot your system configuration, they require specific information about your computer.
Page 87: Diagnostics Summary Report
These details are used by WiLife technical support staff to better troubleshooting problems. Also, create a diagnostics report to send to WiLIfe technical support. Clicking the Send Info to Support will compile the diagnostics report (WiLIfeSupportInfo.ZIP file).
Page 88: Scheduling Alerts & Recording Events
This flag is stored in the .wmv file's metadata and can be used as a search criterion on the Online Search and Playback page of your WiLife Online account. A link will display in the e-mail alerts that open your WiLife Online account and allow you to view the •...
Page 89 Also, creating scheduled alert events is only available with WiLife Platinum. Creation of scheduled recording events is available with or without Platinum. PTIONS Use the menu options to help you quickly manage your scheduled events.
Page 90: Opening The Wilife Recording And Alerts Schedule Screen
PTIONS The WiLife Recording and Alerts Schedule screen offers right-click options that make it easy for you to schedule immediate events that only require you to set the details for the time period. Create any four event types -- Arm Alerts, No Motion, Continuous Recording, or Recording Off.
Page 91: No Motion Detection Alerts
User Guide No Motion Detection Alerts The No Motion Detection Alerts feature allows you to intelligently monitor an area where you expect motion. And if there is no motion, Command Center alerts you. This feature is perfect for situations that have to happen, such as the kids walking into the house after returning home from school or an employee who should arrive on time to open the store.
Page 92: Set Manual Alert Properties
RMED When you first install WiLife Command Center, the Front Control Panel will display "Alerts Not Armed" until 1) you have set up your email server; 2) you have scheduled an alert event in Scheduler; and 3) you select "Arm...
Page 93: Camera Alert Properties
ELATED OTES WiLife Icon: System Tray Note: The context menu now includes the same options that allow you to quickly arm or disarm alerts, both scheduled and manual. Password Note: If you activate Password System Lock, then you can have the peace of mind that events can't be armed or disarmed without your password.
Page 94: Create A Continuous Recording Event
User Guide Create a Continuous Recording Event Continuously record for a set time and on specific days, if desired, even if there is no motion on the camera. To create a Continuous Recording event, follow these instructions: 1) Click the Alerts Scheduler Front Control Panel > View Schedule. The Recording and Alerts Schedule Screen displays.
Page 95: Create An Event To Turn Off Recording
User Guide 7) Specify camera event properties for each camera by clicking on a camera line or clicking on the Edit button. 8) Click the OK button to save the properties for the event. You will notice the new event displays in the color black.
Page 96: Deleting A Recording Or Alert Event
User Guide 3) When you have made the desired modifications, click the OK button. Deleting a Recording or Alert Event Over time, you will need to delete a recording or alert event. 1) Click the Alerts Scheduler Front Control Panel > View Schedule. The Recording and Alerts Schedule Screen displays.
Page 97: Using Online Viewing
If the Command Center cannot find a direct path, we direct the video feed through WiLife’s network to you. We call this mode “Relay Mode.” In this mode, there is a three-minute time limit.
Page 98: How Do I Access My Wilife Online Account
If you do not see video after a few minutes, consider switching to Relayed Mode, which uses our WiLife network and requires less browser ability. To switch to this mode, you simply click on the button SWITCH TO RELAYED MODE. You can switch back to Direct Mode at any time.
Page 99: Online Viewing From A Pc
Note: This process assumes that you have completed the setup steps for Online Viewing. Online Viewing is a process that consists primarily of two easy steps – logging into your WiLife Online Account and selecting which camera or cameras you want to view. This section shows you how to accomplish those tasks.
Page 100: Using The My Cameras Page
Using the My Cameras Page www.online.wilife.com > My WiLife > Login The My WiLife page allows you to see all your WiLife sites and cameras on one page. Your account page is accessed by The layout of the page is designed so you can easily distinguish between sites and the cameras used for each site.
Page 101: View The Video For All Cameras In One Image
My Cameras page. If not, you will need to enter your login name and password. (See Logging into Your WiLife Online Account for instructions.) 2) On the My Cameras page, click on cameras name or icon. The Video Viewing Window displays.
Page 102 My Cameras page. If not, you will need to enter your login name and password. (See Logging into Your WiLife Online Account for instructions.) 2) On the My Cameras page, click on the cameras name or icon. The Video Viewing Window will display.
Page 103: Managing Your Wilife Online Account
Managing Your WiLife Online Account www.online.wilife.com > My Account Your My WiLife Account allows you to manage account subscriptions and billing, your online account information, and online viewing preferences. Here is an example of what the My Account Page looks like: Changing Video Preferences www.online.wilife.com >...
Page 104: Changing Your Wilife Online Password
Change your password by following these steps: 1) Go to www.online.wilife.com and click on My Account. If you are logged in, the system will automatically open your My WiLife page. If not, you will need to enter your login name and password.
Page 105: Changing Your Wilife Online Login Name
Note: When you change your login name, your account will be disabled until you complete the process, as described below. If the e-mail address you are using for your wilife.com login is no longer valid, please change login. A valid e- mail address will allow you to recover a lost password and use other services.
Page 106: Changing Settings For Personal Preferences
To update your user profile, follow these instructions: 1) Go to www.online.wilife.com and click on My Account. If you are logged in, the system will automatically open your My WiLife page. If not, you will need to enter your login name and password.
Page 107: Manage Wilife Online Page Overview
Description Alerts Arm or disarm alerts schedule. Subscription Activate or deactivate WiLife Platinum for this site. You can also change subscription plan.  Mark this checkbox when you want to remove a Location or a Camera. A Location or Camera is not removed until you click the REMOVE CHECKED button.
Page 108: Removing A Location Or A Camera
User Guide Removing a Location or a Camera Removing your location or cameras is perfectly safe and easy. The WiLife Command Center will re-register itself and any cameras to keep your WiLife Online accurate and fully up-to-date. To remove a location or a camera, follow these instructions: 1) Go to www.online.wilife.com.
Page 109: Viewing Your Cameras Using A Cell Phone Or Handheld
Viewing Your Cameras Using a Cell Phone or Handheld The following requirements must be met prior to viewing remotely using a cell phone or handheld: 1) Registered for a WiLife Online account? If not, please see the topic “Create Your WiLife Online Account” for complete details.
Page 110 SING THE NLINE ANDHELDS Your WiLife Online page allows you to see your WiLife network all on one page. In the example on the right, you will notice the names of your locations and cameras. You will see if a Location is Offline or Available.
Page 111: Troubleshooting
STOP – DO NOT RETURN THE CAMERA KIT TO YOUR RETAILER We are ready to help you get the most benefit from your WiLife system! If you have any questions about setup or operation, please visit our online support site or call our toll-free line.
Page 112: Setup Problems
Troubleshooting WiLife User Guide Installation Problem Solution  Clean the window to ensure an airtight fit. Camera suction cup comes  With your fingertip, place a very light layer of vegetable or olive oil around the edge of free from the window the suction cup.
Page 113: Video Problems
 Verify that you have installed the latest version of Windows Media Player.  Reboot your computer to reset the video card.  Check the Setup > Camera > Auto Brightness option to allow the smart WiLife Camera I cannot see images in low to automatically adjust to changing lighting conditions.
Page 114: Maintenance Problems
 Validate that you can now see your cameras. If not, follow the steps for the “I have forgotten my local WiLife password” problem and solution. Follow these steps to reset your local WiLife password: I have forgotten my local WiLife password Exit Command Center from the task tray icon.
Page 115 Troubleshooting WiLife User Guide Maintenance Problem Solution  Reset the camera by unplugging the power supply and then replugging it in to the wall. Command Center does not  Verify that the camera ON/OFF button on the main Command Center window is set to see my cameras ...
Page 116: Status Lights
 Test the compatibility of your Internet Browser or Cell Phone by reviewing our documented system requirements. Status Lights We incorporated Light Emitting Diodes (LEDs) as part of our design for the WiLife Camera, Power Supply, and USB receiver to make it easy to quickly diagnose many problems. AMERA...
Page 117 Troubleshooting WiLife User Guide camera only and quickly when sending date between the camera and Command Center USB R ECEIVER TATUS IGHTS There are three status lights on the USB Receiver. Because the USB Receiver gets its power from the USB port, these lights will be on even when you have not plugged the receiver into an outlet.
Page 118: Configuring Your Firewall
Play) and HTTP (on a variety of ports). By design, Firewalls and Internet Filters attempt to control communications on both of the internal WiLife network and your Internet connection. This is not a problem if you configure them correctly. Remember, it is common to have more than one firewall installed on a PC.
Page 119: Microsoft Firewall
Windows Security Alert, asking you whether you want to block Command Center. You should always choose when the program name is Command Center and Unblock the publisher is WiLife. NABLE OMMAND ENTER ANUALLY In some cases, Windows may not provide you with the automatic alert or you may mistakenly choose to block Command Center.
Page 120 If you do NOT see Command Center in the Programs and Services list (rare), you will need to choose Add Program… and find Command Center either in the list of programs or Browse to it at “C:\Program Files\WiLife\Command Center.exe. From the Edit a Program dialog, click the “Change scope…” button and then select the option “Any computer”...
Page 121: Norton Internet Security 2001 - 2005
Configuring Your Firewall User Guide Norton Internet Security 2001 - 2005 Norton Firewall is a component of several Symantec security products including Norton Internet Security, Norton Personal Firewall, Symantec Client Security, and others. In most cases, Norton will automatically recognize that Command Center is attempting to access the network.
Page 122 User Guide If you do NOT find Command Center in the Program list (rare), you will need to click the Add button. On the program dialog, enter the file name “c:\Program Files\WiLife\Command Center.exe” and click Open. Now repeat the previous step.
Page 123: Norton Personal Firewall 2006
NOTE: IF YOU DO NOT FIND COMMAND CENTER IN THE PROGRAM LIST (RARE), YOU WILL NEED TO CLICK THE ADD BUTTON. ON THE PROGRAM DIALOG, ENTER THE FILE NAME “C:\PROGRAM FILES\WILIFE\COMMAND CENTER.EXE” AND CLICK OPEN. NOW REPEAT THE PREVIOUS STEP.
Page 124: Norton Internet Security 2007
Norton Internet Security 2007 Depending on the version and installation options, Norton Internet Security 2007 may not automatically request your permission to Allow the WiLife Command Center (werks.exe) access to the network and cameras. You may need to manually configure the firewall.
Page 125 Configuring Your Firewall User Guide Add Werks.exe to the programs list with Allow set as the access option. Typically Werks.exe is installed at c:\program files\WiLife Command Center\Werks.exe. Click Apply to save your change and OK to close the windows.
Page 126: Norton Antivirus 2007
AntiVirus to allow Command Center, AntiVirus still blocks that traffic. These instructions assist you in temporarily disabling Worm Protection until the WiLife Cameras have received an address. Note: This will affect you when you update the firmware after installing Command Center version 1.5. (Version 1.4 is not affected.)
Page 127 Configuring Your Firewall User Guide 3) Click on the “Turn Off” button. 4) Click OK. Command Center only needs the feature turned off temporarily. 5) In the Command Center Software, open the Setup program, click on the Advanced tab, and click on the Find My Cameras button.
Page 128: Norton 360
Configuring Your Firewall User Guide Norton 360 1) Open Norton 360. 2) From the main screen, click on the menu option Tasks and Settings. 3) In the Settings section, click Change Advanced Settings.
Page 129 User Guide 4) Click on the Firewall Protection Settings. 5) On the Firewall Program Rules tab, scroll through the list of Programs and find the WiLife Command Center. 6) Click on it so that it is highlighted. Then, in the Access dropdown field, select Custom.
Page 130 Configuring Your Firewall User Guide Communications: Any Protocol: TCP and UDP. 8) After updating these settings, click Ok. 9) Exit Norton 360.
Page 131: Zonealarm Firewall
By default, ZoneAlarm will automatically prompt you to allow Command Center.exe to both access the Internet and to act as a server. Follow these instructions to ensure ZoneAlarm does not interfere with the operation of WiLife. NABLE...
Page 132 If you do NOT find Command Center listed as a program, you will need to click the ADD button to manually add Command Center to the list. In the Add Program dialog, enter the path to Command Center, which by default is “C:\Program File\WiLife\Command Center.exe”. Click OPEN and repeat the prior step.
Page 133: Mcafee Security Center
All users with the McAfee Security Center running on their PC must follow these instructions in order for the WiLife Command Center to run. Even if you accept to “Allow” WiLife network access at installation time, the McAfee Security firewall will block your cameras.
Page 134 4) In the Firewall panel, select the option "Program Permissions." 5) In the Program Permissions panel, locate the WiLife Command Center program name and highlight it. If it is highlighted, details about the program will display in the Program Details panel, as shown in the graphic above.
Page 135: Mcafee Personal Firewall
McAfee provides both automatic and manual configuration interfaces. By default, Personal Firewall will automatically prompt you to allow Command Center.exe to access the Internet. Follow these instructions to ensure the McAfee firewall does not interfere with the operation of WiLife. NABLE OMMAND...
Page 136 User Guide 3) From the Internet Applications page, click the “New Allowed Application” link to open the Select Application dialog. Now enter “C:\Program Files\WiLife\Command Center.exe” in the File name field, and click Open. 4) Finally, you can confirm that Command Center is in the Internet Applications list and marked as “Allow Full Access”...
Page 137: Blackice Firewall
Configuring Your Firewall User Guide BlackICE Firewall BlackICE is the least friendly of all the firewalls we review here. There are two common implementations of BlackICE: those that have purchased a retail copy of PC Protection Firewall for personal use and those that unknowingly have a copy installed along with either software from an ISP, VPN, or other source.
Page 138 Configuring Your Firewall User Guide 3) Click the Add button again. Enter the values shown: (Name: UPnP; IP Address: 172.29.0.0- 172.29.255.255; Check All Ports; Type:UDP; Mode: Accept; Duration of Rule: Forever) and click Add. 4) Click the Add button again. Enter the values shown: (Name: DHCP; IP Address: All Addresses; Port: 67; Type: UDP;...
Page 139 Configuring Your Firewall User Guide 1) Open an explorer window by clicking on the My Computer icon and change directories to c:\program files\ISS\BlackICE. 2) Open the file firewall.ini with Notepad by double-clicking on the file. Find the [Manual UDP low REJECT] section and add these lines: ACCEPT, 169.254.0.0 –...
Page 140: Windows Live Onecare
Configuring Your Firewall User Guide Windows Live OneCare If your PC is running the Windows Live OneCare firewall, your Command Center system may not be displaying video, even if you placed Command Center on the Allow List. If Command Center is not displaying video, follow these instructions to resolve it: 1.
Page 141 Configuring Your Firewall User Guide 4. Click on the Ports and Protocols tab. 5. In the Ports and Protocols section, locate the “Universal Plug and Play – Xbox 360 (UDP 1900) checkbox and select it so that it is marked. Then, hit the Apply button. The video from your cameras should show up in Command Center shortly after this.
Page 142: Turning Off Spam Blocking For Wilife E-Mails
HotMail places SPAM in the "Junk" folder. Spam filtering is automatic. All spam-possible e-mail is automatically sent to the Junk E-Mail folder, where it is automatically deleted after 5 days. To set HotMail so that it sends WiLife alert mail to the Inbox folder in the future, you can complete one of these two tasks: 1.
Page 143: Yahoo Mail
The Bulk Mail folder is generated when you receive your first message that appears to be spam. Spam is automatically deleted after 30 days. If a WiLife alert message is placed in your Bulk Mail folder, click on the "Not Spam" button while viewing that message.
Page 144: Opera M2
F4, and double-click on "Spam." To get a WiLife alert message out of this folder, right-click on the alert message and then select the "Not Spam" option. You can also highlight the message and then select the “Not Spam” button (or highlight the message and press “A”).
Page 145: Specifications
Running your cameras in the higher VGA (640 x 480) mode requires additional CPU. WiLife uses your Windows PC to record the video from your cameras and to serve video to your remote devices. You need to have your PC on and running for the WiLife system to operate.
Page 146: Dvc-810I Indoor Camera
Specifications User Guide Examples of Compatible Cell Phones: Anextek SP230 Palm Treo 700w Audiovox PPC 6601; SMT 5600; PPC 4100; Motorola Q; CN620; Motorola MPx, MPx100 & MPx220; HP iPAQ hw6500 series Samsung SCH-i730 iMate SP5; SP5m; K-JAM; JASJAR Siemens SX66 Example Wireless Handheld Devices: Asus MyPal A730W HP iPAQ hx2400 series;...
Page 147: Dlc-810E Outdoor Camera
Specifications User Guide Power supply to Camera cabling Included cable CAT-5e, RJ-45 connectors, 10 feet (3 m) User provided requirements CAT-5e or better, RJ-45 connectors, up to 80 feet (24 m) Connector pin out Per IEEE 802.3 Illumination 2 lx minimum per IEC 61146-1 Property Size Up to 8,000 square feet HYSICAL...
Page 148: Dlc-810C Spy Camera
Specifications User Guide Property Size Up to 8,000 square feet HYSICAL ETRICS Power Consumption 20 Watts Height: 2.0 inch (50 mm); Width 4.72 inch (120 mm); Depth: 8 inch Camera Body Dimensions (200 mm) Camera Weight 11 lb (500 g) DLC-810c Spy Camera AMERA EATURES...
Page 149: Powerline Networking
Height: 4.0 inch (11 cm); Width 6 inch (15 cm); Depth: 2 inch (4.5 Camera Body Dimensions Camera Weight 1 lb (453 g) Powerline Networking WiLife uses powerful power-line networking technology to allow users to easily install and setup your surveillance system. Networking specification HomePlug® Power-line 1.0 Data Rate...
Page 150: Wall And Ceiling Mount Installation
Specifications User Guide Wall and Ceiling Mount Installation Installing the WiLife Camera Wall and Ceiling Mount is simple. Use the recommended tools and drilling template below. As always, use caution to avoid injury. Recommended tools: Screwdriver, electric drill. Surface Pilot Hole Drill Size...
Page 151: Software License And Hardware Warranty
Using the Product for illegal purposes or intentionally using the Product contrary to community • standards is expressly prohibited. WiLife reserves the right to modify, upgrade, and replace the Software by offering new software with or • without charge, at WiLife’s option.
Page 152 5. LIMITED WARRANTY. WiLife Warrants that the media on which the Software is provided shall be free from material defects for a period of ninety (90) days from date of purchase. WiLife and its suppliers provide the Software "AS IS." WILIFE AND ITS SUPPLIERS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE.
Page 153: Limited Product Warranty
If a valid claim is received by WiLife for a covered defect within the Warranty Period, at its option, WiLife will (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
Page 154 WiLife in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. WiLife will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations...
Page 155: Regulatory And Safety
This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. Users of this equipment are cautioned that changes or modifications to this equipment not expressly approved by WiLife Inc. void the user’s authority to operate this equipment.
Page 156 Lightning also presents a real, but unlikely source of hazardous electric shock. As with all electrical equipment, it is best to unplug the WiLife components during an electrical storm. This is especially recommended for WiLife Cameras mounted on exterior windows. If the WiLife equipment is installed in an area subject to frequent electrical storms, equipment damage and user exposure to hazardous voltages can be minimized by the proper installation of lightning rods and lightning arrestors.
Page 157 OISTURE The WiLife Indoor and Spy cameras are designed to be used only in dry, indoor environments. Do not use them near water; for example, near a bath tub, washbowl, kitchen sink, or laundry tub, in a wet basement, or in or near a swimming pool.
Page 158: Use With Power Conditioning Equipment
Use with Power Conditioning Equipment The WiLife cameras and USB receiver should not be used with any type of power conditioning equipment such as surge protectors (commonly found in ‘power strips’), AC line filters, AC line conditioners, voltage converters, frequency converters, uninterruptible power sources (UPS), spike protectors, AC line voltage regulators and motor-generator sets.
Page 159 AC line and the non-WiLife equipment may resolve the problem. To protect your privacy, be sure to set a unique password via the WiLife software. Doing this encrypts your camera data and makes the output unreadable by neighboring HomePlug® systems which may be able to...
Page 160 User Guide...

WiLife Video Security System User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for WiLife Video Security System

Summary of Contents for WiLife Video Security System

Table of Contents