Page 1 V2.5 User’s Guide Logitech Digital Video Security System...
Page 2 WARNING! Due to the surveillance nature of this video security system and the discreet nature of its cameras, its use may be subject to national, state, and/or local laws respecting copyright, right of publicity, and privacy. Before using this system and cameras, you should become familiar with the pertinent laws, regulations, and community standards that may bear on the use, publication, or distribution of recordings to ensure compliance with applicable laws.
Page 3 Logitech. WiLife, WiLife Command Center, and WiLife Online are registered trademarks or trademarks of Logitech. Microsoft .NET Framework, Microsoft, Windows, Windows Me, Windows XP, Windows Vista are registered trademarks or trademarks of Microsoft Corporation.
Page 4 WiLife User Guide...
Page 5: Table Of Contents
System Requirements ...8 Starter Kit Contents...9 Installation Procedures ...9 Step 1 - Run the Install Wizard ...9 Step 2 – Complete the WiLife Setup Wizard ...10 Firewall Setup ...13 Additional Cameras ...14 Indoor Camera Focus and Aim ...16 Switching Lenses on the Indoor Camera ...16 Product Support...17...
Page 6 Verify System Requirements...60 Remote Viewing Using Cell Phones & Handhelds ...60 Online Dialog Screen Options ...62 Online Connection Section Descriptions...63 Create Your WiLife Online Account...64 Disconnecting WiLife Online Viewing ...67 Connecting WiLife Online Viewing ...67 Advanced Options...68 Review the Advanced Options Dialog...68...
Page 7 CHEDULING LERTS ECORDING Scheduling Alerts Overview...79 Recording and Alerts Schedule Screen Overview ...79 Opening the WiLife Recording and Alerts Schedule Screen ...81 Schedule Event Properties Screen Overview...81 No-Show Alerts ...82 Set Manual Alert Properties...83 Arm Event Early Properties ...83 Camera Alert Properties...84 Create a Continuous Recording Event ...85...
Page 8 McAfee Security Center... 125 McAfee Personal Firewall... 127 BlackICE Firewall ... 129 Windows Live OneCare ... 132 Turning Off Spam Blocking for WiLife E-mails ... 134 AOL (AIM)... 134 EarthLink Total Access and Web Mail... 134 EarthLink 5.0 ... 134 HotMail...
Page 9: Introduction
WiLife also offers the WiLife Pro Video Security System, which is the world’s first fully-integrated, turnkey professional digital video security system. This system is perfect for the pre-wired home or small business who wants a powerful networked video security system.
Page 10: Basic Concepts
You complete the setup process in three easy steps: Step 1 – Install the WiLife Command Center (Software) Step 2 – Connect the USB Receiver, Ethernet HomePlug Bridge, or Powerline Injector (WiLife Pro) Step 3 – Mount Your Cameras With these easy steps, you are up and going. Jump to the chapter on Getting Started for more details about the...
Page 11 Welcome to WiLife User Guide NDERSTANDING ECHNOLOGY One key to our system is our use of HomePlug technology. HomePlug allows you to turn your existing wiring into a powerful network capable of delivering rich, live video from around your property to your PC and from there anywhere you need it.
Page 12 NDERSTANDING THE WiLife Pro seamlessly integrates WiLife-engineered components of up to six WiLife IP and/or HomePlug Digital Cameras, WiLife Command Center PC software, and WiLife Online Services, into one turnkey video security system. 2. P OWERFUL AMERAS At the heart of each WiLife Camera is an imbedded computer that actively encodes, adjusts, and manages your video feed –...
Page 13 Intelligent disk management The WiLife Command Center uses a portion of the disk space on your PC to store the video captured by your cameras. In the default setup, the Command Center only records video when there is motion detected by a camera or during times when you have set a fixed recording schedule.
Page 14 High-resolution color video To access the video, you first create a WiLife Online user account at www.wilife.com. This is part of the normal process of registering your WiLife system. With each new WiLife setup, you register the new site with your existing account.
Page 15: Welcome To Wilife
ETAIL AMERAS WiLife Cameras are the smartest cameras on the market. At their core is a 400MHz processor. Using the processor, they automatically adjust the video picture for changing light conditions (auto-brightness), detect motion, and encode video using Windows Media 9 Video file format.
Page 16: Wilife Video Security System Applications
It can be plugged into a regular extension cord or non-surge power strip. 2) Likewise, do not connect the power supply unit or the WiLife camera into other Ethernet or Power- Over-Ethernet (POE) hardware. The WiLife Camera and the Camera power supply operate as a pair.
Page 17 Note: You can find longer CAT 5e cable cables in our online store at www.wilife.com. The CAT5e Cable carries DC power from the WiLife power injector (single-port or six-port) to the camera and also allows for the digital data communications over the LAN to the WiLife Command Center.
Page 18: Wilife Kit Accessories
120˚lens that is useful for increasing the viewing area for items close to your camera. All of our lenses are easy to install into your standard WiLife Indoor Camera and the WiLife Indoor IP- Camera. All Indoor Cameras come with an 80˚lens installed.
Page 19: The Command Center Help System
Events Using Online Learn how to configure and use your WiLife Online Account. Viewing Troubleshooting We do not expect you will have any trouble. However, if you do have a problem, you can find many useful solutions in this chapter.
Page 21: Getting Started
Overview The WiLife Command Center is very easy to deploy because of an installation process that we designed to be user-friendly. Depending on how comfortable you feel installing the application, you can choose to use the QuickStart instructions (found in the Installation Kit) or the comprehensive installation instructions provided in this chapter.
Page 22: System Requirements
System Requirements Below you can find the minimum and recommended requirements for systems running cameras using the default QVGA (320 x 240) settings. Running your cameras in the higher VGA (640 x 480) mode requires additional CPU. Requirement CPU Speed* Memory (MB) Video Card (MB) Display Resolution:...
Page 23: Starter Kit Contents
PC and operating system meet the system requirements described above. Step 1 - Run the Install Wizard Insert the Command Center PC Software CD into your PC’s CD-ROM drive. The WiLife setup menu will automatically start.
Page 24: Step 2 - Complete The Wilife Setup Wizard
C:\Program Files\WiLife. Step 2 – Complete the WiLife Setup Wizard A few seconds after you start Command Center for the first time, the WiLife Setup Wizard will open. The WiLife Setup Wizard will help you set up the...
Page 25: User Guide Chapters
2. The amount of disk space allocated for Command Center video storage. The screen lists and shows you how much Free and Used space is on your PC. If your PC already has WiLife video files stored on it, the amount saved will display in the “Existing Command Center Video” field.
Page 26 This screen allows you to specify the number of cameras you are putting on the system during this install and how they are connected to the computer, i.e. via a WiLife USB Adapter, Other HomePlug Powerline Adapter, or Non- Powerline LAN.
Page 27: Firewall Setup
The most common symptoms of firewalls blocking Command Center are the inability to discover your cameras or the inability to successfully connect with WiLife Online for remote viewing. Most firewalls will prompt you to Allow or Block access to the network by Command Center.
Page 28: Additional Cameras
Windows Firewall Auto-Alert Additional Cameras You can have up to six WiLife Cameras for each WiLife site. Currently, WiLife offers a suite of three intelligent digital video security cameras —Indoor, Outdoor, and Spy. But check our website periodically for news regarding any new cameras being released.
Page 29 Note: The Camera Power Supply has built-in surge protection and must be plugged directly into your wall outlet. Plugging the Camera Power Supply into a surge-protected power strip may reduce the quality and performance of the WiLife system. Outdoor Camera Instructions a.
Page 30: Indoor Camera Focus And Aim
Switching Lenses on the Indoor Camera WiLife offers optional camera lenses for your Indoor Camera — the 54˚lens that has a smaller field of view, allowing the camera to view objects in the distance with more clarity; and the 120˚ lens that is useful for increasing the viewing area for items close to your camera.
Page 31: Product Support
888-GOWILIFE (888- 469-4543). For customers within the United States and Canada. Tip of the Day The WiLife Command Center displays a Tip of the Day dialog window. This dialog displays each time Command Center is started.
Page 32: Using The Command Center
Using the Command Center Application Using the Command Center Overview The WiLife Command Center provides a powerful-but-simple interface for managing cameras, recording video, tracking alerts, and configuring remote viewing. Once you learn a few of the basic elements, most operations are easy and intuitive.
Page 33: Hiding Command Center Screen Controls
– thus allowing you to easily switch back and forth.) The LIVE the WiLife website, where you can login to your WiLife Online account. (See the Command Center Setup chapter to learn more about camera and program configuration options.) FULL-SCREEN MODE HOTKEYS Toggle between full-screen mode and normal mode.
Page 34: Live View
Recording and Alerts Schedule. The Alerts Scheduler Front Control Panel is located on both the Live and Playback screens. WiLife Icon: System Tray Note: The context menu now includes the same options that allow you to quickly arm or disarm alerts, both...
Page 35 Alerts Now" or "Arm <name of event> Early." Note: You do not need to create an alert event to select "Arm Manual Alerts Now." And, the manual arming of alerts is available with or without the WiLife Platinum upgrade. If you select Arm Manual Alerts Now, then an alert will be sent each time there is a qualified motion event.
Page 36: Use The Camera Activity Panel
For example, zoom in on the cash register and get a close up view. The Digital Pan-Tilt-Zoom (PTZ) section increases your monitoring capability and scope by allowing you to select a camera from the WiLife Command Center Live View and digitally reposition the camera so that it pans left or right, tilts up or down, or zooms in on the scene displaying.
Page 37 Note: In order to use digital pan-tilt-zoom, each camera that participates must be updated with the latest firmware. If a camera is not updated with the latest firmware, the WiLife Command Center will inform you via a warning message when you attempt to use the feature. Simply click OK to update the camera. Upon updating the firmware, your updated cameras will be automatically rediscovered.
Page 38: Live Mode Right-Click Context Menus
Live Mode Right-Click Context Menus The WiLife Command Center provides quick access to common functions through context menus on the Video Windows and Camera Alerts buttons. To access the context menus simply right-click on the object and choose between the various commands.
Page 39: Change Camera Order
Change Camera Order In the Live view, Command Center displays each camera’s “feed” in order of the camera’s number. For example, if the Live view is set to display the feed from four cameras, then the lowest camera number (i.e., camera 1) would display in the upper-left corner;...
Page 40: Live Mode Hot Key Assignments
Command Center front panel. Hot Key Description REFRESH. Refresh all the screens of the Command Center application. CTRL-SHIFT HIDE WILIFE. Hides WiLife, and optionally password locks it. CTRL-SHIFT TOGGLE MODE. Alternates between Live and Playback modes. CTRL- TERMINATE MANUAL RECORD.
Page 41: Playback View
Using Command Center Applications User Guide Playback View Playback View allows you to find, view, and manage your recorded video segments, which Command Center stores in a database on your computer. Your cameras create these segments according to your settings. By default, each camera is set to record when motion is sensed.
Page 42 To navigate through the segments, use one of these operations: Click on the desired date and time Click and drag the red position line to the left or right, beyond the edge of the window Click on a date in the calendar to step forward and backward through video segments See the section on Hot Key Assignments for more keyboard controls.
Page 43 To turn on or off the video for a camera, click the green icon next to the camera name. EEING IDEO EGMENT ETAILS Press the Ctrl button or move your mouse over a video segment in the playback navigation window. The system will display a tool tip that will name the directory the file is saved to;...
Page 44: Play Video With Onscreen Controls
Play Video with Onscreen Controls Like any DVD player, the Playback Controls allow you to play, pause, adjust speed, and step-through your video segments. You use the controls by clicking on each one. If you hold your mouse over the control, Windows will display a tool tip, indicating the name of the control.
Page 45: When The Camera Records Events
This menu allows you to perform some operations that are not available from any other screen. These choices include options for managing segments, uploading video segment to WiLife Online account, printing and saving, and e-mailing.
Page 46: Protect A Recorded Video Segment
Protect and Upload Video Segments Store important videos recorded by your cameras on secure WiLife servers on the web. In fact, call it your very own WiLife video vault! Command Center makes uploading video segments to your WiLife Online account easy.
Page 47: Check Online Storage
Use this option to purchase more online storage space using the Get WiLife Service Add-ons page. Boost the storage capability of your WiLife Online account so you can store your most important video clips online and have them easily accessible from anywhere in the world and at any time.
Page 48: Print Or Save Recorded Video
Print or Save Recorded Video Printing or saving (save as) a video is simple. 1) Navigate to the segment so that it is paused in the playback window. 2) Right-click on the video window to reveal the playback context menu and choose the Print Current Frame, Save Current Frame, or Save Current Segment option.
Page 49: Properties Dialog Window
Properties Dialog Window When the cameras record video, the video is saved as a Windows Media Video file (.wmv). WiLife Command Center automatically applies metadata to each video file in order to make them more self-documenting and definable from other video clips.
Page 50: Online Viewing
1) Connect your Command Center PC to the Internet using a high-speed service like DSL or Cable Broadband. 2) Go to Setup > Online. Click on the link that says ‘Create a WiLife Online account.’ Then follow the steps outlined in the WiLife Setup Wizard to create a new WiLife Online account.
Page 51 LED D ESCRIPTIONS Take a look at the WiLife icon in your system tray. The three little LEDs on the left side are dynamic, giving the user some informative clues as to what WiLife is doing, even if it’s minimized.
Page 52: Exiting Command Center
Note: If you have a password assigned to your system, you will need to enter your password before exiting. The following graphic is an example of this password screen. Note: If you want to remotely view your cameras online, you MUST HAVE the WiLife Command Center running. – only closes the Windows interface, and Command Center will...
Page 53: Wilife Platinum Features
WiLife Platinum expands your already powerful video security system with innovative PC and Online features. WiLife Platinum allows you to better protect your property, family, and employees by providing you with desktop notifications, powerful alerts, and increased accessibility to your cameras and recorded video files on the Internet anywhere in the world, at any time.
Page 54: Online Connection Monitoring
2) Click on the Connection Monitoring tab. 3) Create an E-mail or Mobile Phone alert, specifying which device you want to be alerted when it goes offline or online – the WiLife Command Center or a camera(s). Note: Your ability to create alert notifications is nearly limitless. The feature allows you to create as many alert recipients as you want.
Page 55 Using Command Center Applications User Guide...
Page 56: Online Video Storage
“Protect and Upload Video Segment.” The file is then uploaded to your online video storage account. 2) From your WiLife Online account, remotely view all of your uploaded video files on the Storage page. 3) Click the Play icon for the desired video clip to view the whole clip.
Page 57: Online Video Sharing
Online Video Sharing WiLife Platinum gives you the ability to share video files you’ve stored online with friends, family, employees, and even local law enforcement. We call it Online Video Sharing and it’s so easy to do! Online Video Sharing allows you immediate access and ability to: Share fun videos! Help substantiate or refute a claim.
Page 58: Online Search & Playback
You can save a search for future use. (If you save a search, you will be required to give the search a name.) An Automatic Update property exists so WiLife Online updates the list of video clips from your Command Center. Choose between 5, 10, or 30 minutes, etc. updates.
Page 59 EARCH ESULTS Video search results can be displayed using two display modes -- text-grid view (default), which includes a header and can be sorted by each column; or by thumbnail tile view, which includes details of the video when you mouse-over the thumbnail. You can switch views without performing a second search. Options available for search results displayed in text-grid view include: - Check box to allow multiple video clip selection.
Page 60: Purchasing Wilife Platinum
3) Click “Continue to Add-ons.” 4) The Buy WiLife Services Add-ons page allows you to purchase additional storage space, upwards of 500 MB, 2 GB, or 10 GB. To purchase an add-on, click on the “Add to Cart” link representing the desired option.
Page 61 8) Click “Complete Purchase.” A printable version of your order displays on the screen. Click “View printable version” icon to view and print your order. 9) Click the “Return to WiLife Online” button to return to your My Cameras page. Edit...
Page 62: Setting System Options
The default configuration of your WiLife Command Center provides you with all of the basic features activated so that you have a fully-functioning video security system running in minutes. However, the Command Center lets you change the settings to enable additional features like e-mail alerts, desktop notifications, and online viewing.
Page 63: Camera Tab Options
Command Center writes these advanced options to the WiLife Camera for processing. Thus, when changing Advanced Options, remember to click the The most common advanced option to adjust is Resolution, increasing it to 640 x 480. At the higher resolution you get a sharper image, but remember that to use this setting with live viewing, you will need a machine that matches or exceeds our Recommended Computer specifications.
Page 64: Delete A Camera
By default, each camera automatically records video any time it detects any motion. Recording only motion has the advantage of saving disk space. WiLife Cameras also allow you to change from “entire image” motion detection, to individually defined zones. These smart cameras have the capability of detecting motion in up to 16 regions –...
Page 65: Review The Recording Dialog
Each time the camera detects motion it alerts the Command Center software and records the event and a few prior frames. Once motion is detected, the system records uninterrupted until 5-seconds after the motions stops. This could create seconds or minutes of compressed video. Review the Recording Dialog From the main Command Center screen click the SETUP button and choose the Recording tab to modify your recording and disk usage settings:...
Page 66: Set Motion Detection Sensitivity
b) To delete a single zone, left-click anywhere in the zone and then press the Delete key or click the button. Clear Selected Zone c) To delete all zones, click the d) Finally, to detect motion anywhere on the image, click the Note: Remember, you can create up to 16 motion zones per camera.
Page 67: Manage Disk Usage
VIEW DISK USAGE button. Usage The path where Command Center stores video files. The default value is C:\WiLife Video. The browse button allows you to navigate and pick another video storage directory. The amount of free space on the drive Command Center is using to store video files.
Page 68: Alerts Tab Option
Note: For WiLife Platinum users, when an email alert message is sent to you or an email recipient, that message includes a link that takes you to your WiLife Online account so you can see the video that triggered the alert.
Page 69: E-Mail And Cell Phone Alerts Setup
Outgoing E-Mail Server Settings In order to have your WiLife Command Center properly relay e-mail alerts and notifications to you and those addresses you've configured to receive notifications, you need to configure the Outgoing Email Server with the outgoing mail server address of your email provider (Hotmail, Gmail, Yahoo! Mail or else).
Page 70: Add E-Mail Addresses
Add E-mail Addresses Setup > Alerts > Email and Cell Phone Setup. The WiLife Command Center makes adding email address easy. If you want a specific email account to be notified when detection on a camera is captured, follow these simple instructions: 1) Click the SETUP button.
Page 71: Remove E-Mail Addresses
Because of limits in many cell phone messaging systems, most will not send you video frames or video clips. To set up the WiLife Command Center to send alerts to your cell phone, follow these easy steps: 1) Click on the SETUP button.
Page 72: Desktop Notifications
Desktop notifications display whenever an important WiLife Command Center event occurs such as a camera was lost/found, a scheduled event was started/stopped, an online viewing session was started/stopped, or motion was detected by a camera.
Page 73: Setting Desktop Notifications
Setting System Options User Guide Setting Desktop Notifications The following graphic shows and describes the fields applicable to desktop notification functionality:...
Page 74: Online Viewing Setup
Online Viewing allows you to view live video from your cameras anywhere and at anytime. If you did not set up Online Viewing during the Setup Wizard, first create a “WiLife Online” account at www.wilife.com/register. Learn more by reading the chapter Using Online Viewing later in this user guide.
Page 75 WiLife is compatible with a wide range of Microsoft Windows Mobile cell phones and wireless handhelds. Of course, these devices require Internet access either through a cell service provider or wireless Internet hub, depending on your device. Note: Cell phone users should subscribe to an unlimited data plan to ensure cost effective access.
Page 76: Online Dialog Screen Options
Online Dialog Screen Options Once you have created your WiLife Online account, you are ready to setup individual sites such as the Home, Office, or Vacation Home. You use the Setup > Online dialog to configure the site options: Dialog...
Page 77: Online Connection Section Descriptions
NLINE TATUS NDICATORS The Online Status field specifies whether or not you’re currently connected to our WiLife servers. For Online status, there are four primary indicators: Disconnected, Attempting Connection, Connected, and Disconnecting. Indicators Disconnected Attempted Connection...
Page 78: Create Your Wilife Online Account
Note: To create your online account, you will need Internet access. 2) Click on the Online tab screen. 3) In the WiLife Online Account section, click on the link (Create a WiLife Online account). Command Center cannot connect to WiLife at this time. Please try again later. If this error persists, contact your network administrator.
Page 79 4) When the WiLIfe Setup Wizard screen displays, validate that the option "Create new remote viewing account" is selected. Click Next>. 5) Fill out the fields with basic account and site information -- first/last name and location name. Click Next> to continue.
Page 80 6) When you have completed filling out the form, click Next>. 7) You have completed creating your online account. Click Finish. Notice that the WiLife Online Account section of the Online tab screen is populated with your account's username and password: camera updates.
Page 81: Disconnecting Wilife Online Viewing
2) Click on the Online tab. 3) Click Disconnect. Connecting WiLife Online Viewing Setup > Online Tab > Clicking Connect 1) Enable WiLife by following these steps: 2) Click on the Setup button. 3) Click on the Online tab. 4) Click Connect.
Page 82: Advanced Options
Find Orphan This option looks under the currently selected video Clips path (e.g. the default C:\WiLife Video) for any video files that are not currently associated with a camera. About Here you can inspect the current version number for your Command Center installation and review system information and diagnostics.
Page 83: Find My Cameras
Center to find 2 cameras. In the Connection Method section, tell Command Center how your computer is connected to your cameras. (This is usually through the WiLife USB Adapter. However, if it is connected through a different HomePlug powerline interface, or a standard network LAN in your home, select those options.)
Page 84 6) Click Next > when the test is complete. The Search for Cameras screen displays. Cameras that have been discovered will display with active LED marks. Un-discovered cameras will display with gray LEDs. 7) When Command Center has successfully found the number of cameras you told it to look for, it will display the "Name My Cameras"...
Page 85 Setting System Options User Guide 8) When you have completed the wizard, the last screen of the Wizard displays. Click Finish to close.
Page 86: Rediscover Cameras
Set or Change Your Password Setup > Advanced > Manage Security The WiLife Command Center uses passwords to secure communications links between cameras, the USB receiver, and the Command Center. When the Command Center has a password, unauthorized access to your cameras and video is prevented.
Page 87 To access, click the Manage Security button. Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit Command Center” function is the only one available under the non-Platinum running Command Center, which requires a password --if a password is set-- to exit Command Center.
Page 88: Check For Software Updates
Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit Command Center” function is the only one available under the non-Platinum running Command Center, which requires a password --if a password is set-- to exit Command Center.
Page 89: Rebuild Video Segment List
2) After the system checks for new firmware updates, it will notify you if an update for your cameras is available. 3) Check the “Select” checkboxes next to the cameras you wish to update. 4) Select the firmware file using the Browse button. We encourage you to update to the version defaulted by the system, as that will always show the latest file.
Page 90: Find Orphan Clips
Setup > Advanced > Video Maintenance section > This is a rarely needed and used tool. It searches the current video path (e.g. the default C:\WiLife video) for any video files that are not currently associated with a camera. This is possible if you have recently removed or changed cameras.
Page 91: System Information
System Information The System Information screen collects and displays information about the configuration of your system such as hardware configurations, computer components, and software, including signed drivers and unsigned drivers. When support technicians troubleshoot your system configuration, they require specific information about your computer.
Page 92: Diagnostics Summary Report
These details are used by WiLife technical support staff to better troubleshooting problems. Also, create a diagnostics report to send to WiLIfe technical support. Clicking the Send Info to Support will compile the diagnostics report (WiLIfeSupportInfo.ZIP file).
Page 93: Scheduling Alerts & Recording Events
This flag is stored in the .wmv file's metadata and can be used as a search criterion on the Online Search and Playback page of your WiLife Online account. A link will display in the e-mail alerts that open your WiLife Online account and allow you to view the video that triggered the alert.
Page 94 Also, creating scheduled alert events is only available with WiLife Platinum. Creation of scheduled recording events is available with or without Platinum. PTIONS Use the menu options to help you quickly manage your scheduled events.
Page 95: Opening The Wilife Recording And Alerts Schedule Screen
PTIONS The WiLife Recording and Alerts Schedule screen offers right-click options that make it easy for you to schedule immediate events that only require you to set the details for the time period. Create any four event types -- Arm Alerts, No Motion, Continuous Recording, or Recording Off.
Page 96: No-Show Alerts
No-Show Alerts The No-Show detection alerts feature allows you to intelligently monitor an area where you expect motion. And if there is no motion, Command Center alerts you. This feature is perfect for situations that have to happen, such as the kids walking into the house after returning home from school or an employee who should arrive on time to open the store.
Page 97: Set Manual Alert Properties
RMED When you first install WiLife Command Center, the Front Control Panel will display "Alerts Not Armed" until 1) you have set up your email server; 2) you have scheduled an alert event in Scheduler; and 3) you select "Arm...
Page 98: Camera Alert Properties
ELATED OTES WiLife Icon: System Tray Note: The context menu now includes the same options that allow you to quickly arm or disarm alerts, both scheduled and manual. Password Note: If you activate Password System Lock, then you can have the peace of mind that events can't be armed or disarmed without your password.
Page 99: Create A Continuous Recording Event
Create a Continuous Recording Event Continuously record for a set time and on specific days, if desired, even if there is no motion on the camera. To create a Continuous Recording event, follow these instructions: 1) Click the Alerts Scheduler Front Control Panel > View Schedule. The Recording and Alerts Schedule Screen displays.
Page 100: Create An Event To Turn Off Recording
7) Specify camera event properties for each camera by clicking on a camera line or clicking on the Edit button. 8) Click the OK button to save the properties for the event. You will notice the new event displays in the color black.
Page 101: Deleting A Recording Or Alert Event
3) When you have made the desired modifications, click the OK button. Deleting a Recording or Alert Event Over time, you will need to delete a recording or alert event. 1) Click the Alerts Scheduler Front Control Panel > View Schedule. The Recording and Alerts Schedule Screen displays.
Page 102: Using Online Viewing
If the Command Center cannot find a direct path, we direct the video feed through WiLife’s network to you. We call this mode “Relay Mode.” In this mode, there is a three-minute time limit.
Page 103: How Do I Access My Wilife Online Account
If you do not see video after a few minutes, consider switching to Relayed Mode, which uses our WiLife network and requires less browser ability. To switch to this mode, you simply click on the button SWITCH TO RELAYED MODE. You can switch back to Direct Mode at any time.
Page 104: Online Viewing From A Pc
Note: This process assumes that you have completed the setup steps for Online Viewing. Online Viewing is a process that consists primarily of two easy steps – logging into your WiLife Online Account and selecting which camera or cameras you want to view. This section shows you how to accomplish those tasks.
Page 105: Using The My Cameras Page
Using the My Cameras Page online.wilife.com > My WiLife > Login The My WiLife page allows you to see all your WiLife sites and cameras on one page. Your account page is accessed by going to online.wilife.com. The layout of the page is designed so you can easily distinguish between sites and the cameras used for each site.
Page 106: View The Video For All Cameras In One Image
My Cameras page. If not, you will need to enter your login name and password. (See Logging into Your WiLife Online Account for instructions.) 2) On the My Cameras page, click on cameras name or icon. The Video Viewing Window displays.
Page 107 My Cameras page. If not, you will need to enter your login name and password. (See Logging into Your WiLife Online Account for instructions.) 2) On the My Cameras page, click on the cameras name or icon. The Video Viewing Window will display.
Page 108: Managing Your Wilife Online Account
Managing Your WiLife Online Account online.wilife.com > My Account Your My WiLife Account allows you to manage account subscriptions and billing, your online account information, and online viewing preferences. Here is an example of what the My Account Page looks like: Changing Video Preferences online.wilife.com >...
Page 109: Changing Your Wilife Online Password
Change your password by following these steps: 1) Go to online.wilife.com and click on My Account. If you are logged in, the system will automatically open your My WiLife page. If not, you will need to enter your login name and password.
Page 110: Changing Your Wilife Online Login Name
Note: When you change your login name, your account will be disabled until you complete the process, as described below. If the e-mail address you are using for your wilife.com login is no longer valid, please change login. A valid e- mail address will allow you to recover a lost password and use other services.
Page 111: Changing Settings For Personal Preferences
To update your user profile, follow these instructions: 1) Go to online.wilife.com and click on My Account. If you are logged in, the system will automatically open your My WiLife page. If not, you will need to enter your login name and password.
Page 112: Manage Wilife Online Page Overview
Alerts Arm or disarm alerts schedule. Subscription Activate or deactivate WiLife Platinum for this site. You can also change subscription plan. Mark this checkbox when you want to remove a Location or a Camera. A Location or Camera is not removed until you click the REMOVE CHECKED button.
Page 113: Removing A Location Or A Camera
Removing a Location or a Camera Removing your location or cameras is perfectly safe and easy. The WiLife Command Center will re-register itself and any cameras to keep your WiLife Online accurate and fully up-to-date. To remove a location or a camera, follow these instructions: 1) Go to online.wilife.com.
Page 114: Viewing Your Cameras Using A Cell Phone Or Handheld
Viewing Your Cameras Using a Cell Phone or Handheld The following requirements must be met prior to viewing remotely using a cell phone or handheld: 1) Registered for a WiLife Online account? If not, please see the topic “Create Your WiLife Online Account” for complete details.
Page 115 SING THE NLINE Your WiLife Online page allows you to see your WiLife network all on one page. In the example on the right, you will notice the names of your locations and cameras. You will see if a Location is Offline or Available.
Page 116: Troubleshooting
STOP – DO NOT RETURN THE CAMERA KIT TO YOUR RETAILER We are ready to help you get the most benefit from your WiLife system! If you have any questions about setup or operation, please visit our online support site or call our toll-free line.
Page 117: Setup Problems
Installation Problem Camera suction cup comes free from the window Setup Problems Setup Problem After a few minutes or even seconds Command Center drops my camera The cable connecting the camera to the power supply is too short My primary camera is shown in the second camera position My cameras are recording too...
Page 118: Video Problems
• Verify that you have installed the latest version of Windows Media Player. • Reboot your computer to reset the video card. • Check the Setup > Camera > Auto Brightness option to allow the smart WiLife Camera to automatically adjust to changing lighting conditions.
Page 119: Maintenance Problems
• Validate that you can now see your cameras. If not, follow the steps for the “I have forgotten my local WiLife password” problem and solution. Follow these steps to reset your local WiLife password: Exit Command Center from the task tray icon.
Page 120 Maintenance Problem Command Center does not see my cameras Command Center seems to run slowly My camera is not recording motion Command Center is not sending e-mail alerts • Reset the camera by unplugging the power supply and then replugging it in to the wall. •...
Page 121: Status Lights
I am unable to see my site or cameras from WiLife Online account Status Lights We incorporated Light Emitting Diodes (LEDs) as part of our design for the WiLife Camera, Power Supply, and USB receiver to make it easy to quickly diagnose many problems. AMERA TATUS IGHTS There are six status lights (LEDs) on the camera in various locations.
Page 122 USB R ECEIVER TATUS IGHTS There are three status lights on the USB Receiver. Because the USB Receiver gets its power from the USB port, these lights will be on even when you have not plugged the receiver into an outlet. Top Green Middle Green Bottom Green...
Page 123: Configuring Your Firewall
WiLife automatically configures most routers for direct remote viewing. While firewalls are useful in protecting access to your PC, they hinder the performance of the WiLife Command Center if not configured properly. In order for you to view cameras in your home or business and for remote viewing access, you need to allow firewall access to WiLife Command Center.
Page 124 The Command Center’s ability to communicate with the Internet also effects the connection with remote viewing, in either direct mode or relay mode. With relay mode, the video is sent to WiLife servers from which the remote client receives the video. With direct mode, your computer is acting as a server that delivers live or recorded video remotely directly to the client.
Page 125: Microsoft Firewall
Command Center. You should always choose when the program name is Command Center and Unblock the publisher is WiLife. NABLE OMMAND ENTER In some cases, Windows may not provide you with the automatic alert or you may mistakenly choose to block Command Center.
Page 126 If you do NOT see Command Center in the Programs and Services list (rare), you will need to choose Add Program… and find Command Center either in the list of programs or Browse to it at “C:\Program Files\WiLife\Command Center.exe. From the Edit a Program dialog, click the “Change scope…” button and then select the option “Any computer”...
Page 127: Norton Internet Security 2001 - 2005
Norton Internet Security 2001 - 2005 Norton Firewall is a component of several Symantec security products including Norton Internet Security, Norton Personal Firewall, Symantec Client Security, and others. In most cases, Norton will automatically recognize that Command Center is attempting to access the network. It will display a quick configuration dialog.
Page 128 User Guide If you do NOT find Command Center in the Program list (rare), you will need to click the Add button. On the program dialog, enter the file name “c:\Program Files\WiLife\Command Center.exe” and click Open. Now repeat the previous step.
Page 129: Norton Personal Firewall 2006
NOTE: IF YOU DO NOT FIND COMMAND CENTER IN THE PROGRAM LIST (RARE), YOU WILL NEED TO CLICK THE ADD BUTTON. ON THE PROGRAM DIALOG, ENTER THE FILE NAME “C:\PROGRAM FILES\WILIFE\COMMAND CENTER.EXE” AND CLICK OPEN. NOW REPEAT THE PREVIOUS STEP.
Page 130: Norton Internet Security 2007
Norton Internet Security 2007 Depending on the version and installation options, Norton Internet Security 2007 may not automatically request your permission to Allow the WiLife Command Center (werks.exe) access to the network and cameras. You may need to manually configure the firewall.
Page 131 Click the Add button to add the WiLife Command Center (werks.exe) to the program list. Add Werks.exe to the programs list with Allow set as the access option. Typically Werks.exe is installed at c:\program files\WiLife Command Center\Werks.exe. Click Apply to save your change and OK to close the windows.
Page 132: Norton Antivirus 2007
AntiVirus to allow Command Center, AntiVirus still blocks that traffic. These instructions assist you in temporarily disabling Worm Protection until the WiLife Cameras have received an address. Note: This will affect you when you update the firmware after installing Command Center version 1.5. (Version 1.4 is not affected.)
Page 133 3) Click on the “Turn Off” button. 4) Click OK. Command Center only needs the feature turned off temporarily. 5) In the Command Center Software, open the Setup program, click on the Advanced tab, and click on the Find My Cameras button. Follow the instructions of the Wizard. Your camera(s) should be located and up and running within minutes.
Page 134: Norton 360
Configuring Your Firewall User Guide Norton 360 1) Open Norton 360. 2) From the main screen, click on the menu option Tasks and Settings. 3) In the Settings section, click Change Advanced Settings.
Page 135 4) Click on the Firewall Protection Settings. 5) On the Firewall Program Rules tab, scroll through the list of Programs and find the WiLife Command Center. 6) Click on it so that it is highlighted. Then, in the Access dropdown field, select Custom.
Page 136 Communications: Any Protocol: TCP and UDP. 8) After updating these settings, click Ok. 9) Exit Norton 360.
Page 137: Zonealarm Firewall
By default, ZoneAlarm will automatically prompt you to allow Command Center.exe to both access the Internet and to act as a server. Follow these instructions to ensure ZoneAlarm does not interfere with the operation of WiLife. NABLE...
Page 138 If you do NOT find Command Center listed as a program, you will need to click the ADD button to manually add Command Center to the list. In the Add Program dialog, enter the path to Command Center, which by default is “C:\Program File\WiLife\Command Center.exe”. Click OPEN and repeat the prior step.
Page 139: Mcafee Security Center
All users with the McAfee Security Center running on their PC must follow these instructions in order for the WiLife Command Center to run. Even if you accept to “Allow” WiLife network access at installation time, the McAfee Security firewall will block your cameras.
Page 140 4) In the Firewall panel, select the option "Program Permissions." 5) In the Program Permissions panel, locate the WiLife Command Center program name and highlight it. If it is highlighted, details about the program will display in the Program Details panel, as shown in the graphic above.
Page 141: Mcafee Personal Firewall
Page. Next click the “View the Internet Application List” to show a list of managed programs. 3) From the Internet Applications page, click the “New Allowed Application” link to open the Select Application dialog. Now enter “C:\Program Files\WiLife\Command Center.exe” in the File name field, and click Open.
Page 142 4) Finally, you can confirm that Command Center is in the Internet Applications list and marked as “Allow Full Access” along with other networked applications. 5) You have now successfully configured McAfee, but remember that you may have more than one firewall application running on your PC.
Page 143: Blackice Firewall
BlackICE Firewall BlackICE is the least friendly of all the firewalls we review here. There are two common implementations of BlackICE: those that have purchased a retail copy of PC Protection Firewall for personal use and those that unknowingly have a copy installed along with either software from an ISP, VPN, or other source. The primary difference between the two is this: The retail (full package) version of BackIce includes a user-interface for making changes.
Page 144 3) Click the Add button again. Enter the values shown: (Name: UPnP; IP Address: 172.29.0.0- 172.29.255.255; Check All Ports; Type:UDP; Mode: Accept; Duration of Rule: Forever) and click Add. 4) Click the Add button again. Enter the values shown: (Name: DHCP; IP Address: All Addresses; Port: 67; Type: UDP;...
Page 145 1) Open an explorer window by clicking on the My Computer icon and change directories to c:\program files\ISS\BlackICE. 2) Open the file firewall.ini with Notepad by double-clicking on the file. Find the [Manual UDP low REJECT] section and add these lines: ACCEPT, 169.254.0.0 –...
Page 146: Windows Live Onecare
Configuring Your Firewall User Guide Windows Live OneCare If your PC is running the Windows Live OneCare firewall, your Command Center system may not be displaying video, even if you placed Command Center on the Allow List. If Command Center is not displaying video, follow these instructions to resolve it: 1.
Page 147 Configuring Your Firewall User Guide 4. Click on the Ports and Protocols tab. 5. In the Ports and Protocols section, locate the “Universal Plug and Play – Xbox 360 (UDP 1900) checkbox and select it so that it is marked. Then, hit the Apply button. The video from your cameras should show up in Command Center shortly after this.
Page 148: Turning Off Spam Blocking For Wilife E-Mails
HotMail places SPAM in the "Junk" folder. Spam filtering is automatic. All spam-possible e-mail is automatically sent to the Junk E-Mail folder, where it is automatically deleted after 5 days. To set HotMail so that it sends WiLife alert mail to the Inbox folder in the future, you can complete one of these two tasks: 1.
Page 149: Yahoo Mail
The Bulk Mail folder is generated when you receive your first message that appears to be spam. Spam is automatically deleted after 30 days. If a WiLife alert message is placed in your Bulk Mail folder, click on the "Not Spam" button while viewing that message.
Page 150: Opera M2
F4, and double-click on "Spam." To get a WiLife alert message out of this folder, right-click on the alert message and then select the "Not Spam" option. You can also highlight the message and then select the “Not Spam” button (or highlight the message and press “A”).
Page 151: Specifications
& H HONES ANDHELDS WiLife is compatible with a wide range of Microsoft Windows Mobile cell phones and wireless handhelds. Of course, these devices require Internet access either through a cell service provider or wireless Internet hub, depending on your device.
Page 152: Dvc-810I Indoor Camera
Example Wireless Handheld Devices: Asus MyPal A730W Dell Axim X51v; X50v; X30v ROWSER Common Requirements Browsers DVC-810i Indoor Camera NDOOR AMERA EATURES Processing Power Onboard Image Encoding Onboard Image Processing Resolution Frame Rate Bit Rate Color Depth Lens Focus Viewing Angle Pan Angle Firmware Updates Communications (to power supply)
Page 153: Dlc-810E Outdoor Camera
Property Size HYSICAL ETRICS Power Consumption Camera Body Dimensions Camera Weight Power Supply Dimensions Power Supply Weight DLC-810e Outdoor Camera UTDOOR AMERA EATURES Processing Power Onboard Image Encoding Onboard Image Processing Resolution Frame Rate Bit Rate Color Depth Lens Focus Viewing Angle Pan Angle Firmware Updates...
Page 154: Dlc-810C Spy Camera
Camera Weight DLC-810c Spy Camera AMERA EATURES Processing Power Onboard Image Encoding Onboard Image Processing Resolution Frame Rate Bit Rate Color Depth Lens Focus Viewing Angle Pan Angle Firmware Updates Communications (to power supply) Power Consumption PERATING NVIRONMENT The DVC-810i Camera meets requirements for indoor use and is not qualified for outdoor or other extreme environments.
Page 155: Powerline Networking
Powerline Networking WiLife uses powerful power-line networking technology to allow users to easily install and setup your surveillance system. Networking specification Data Rate Data Encryption Security Key Networking protocol Camera discovery IP Address Space HomePlug® Power-line 1.0 14 Mbps (maximum), 5 Mbps (typical)
Page 156: Wall And Ceiling Mount Installation
Wall and Ceiling Mount Installation Installing the WiLife Camera Wall and Ceiling Mount is simple. Use the recommended tools and drilling template below. As always, use caution to avoid injury. Recommended tools: Screwdriver, electric drill. Surface Softwood Hardwood Wallboard (use anchor) Pre-drill pilot holes before securing the camera to the surface.
Page 157: Software License And Hardware Warranty
5. LIMITED WARRANTY. WiLife Warrants that the media on which the Software is provided shall be free from material defects for a period of ninety (90) days from date of purchase. WiLife and its suppliers provide the Software "AS IS." WILIFE AND ITS SUPPLIERS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY...
Page 158 THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE IS WITH YOU. 7. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, YOU HEREBY RELEASE WILIFE AND ITS SUPPLIERS FROM ANY AND ALL LIABILITY TO YOU FOR ANY DAMAGES, CLAIMS OF COST, OR ANY LOST INCOME OR SAVINGS ARISING FROM OR RELATED TO THE SOFTWARE OR ITS USE.
Page 159: Limited Product Warranty
If a valid claim is received by WiLife for a covered defect within the Warranty Period, at its option, WiLife will (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
Page 160 WiLife in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. WiLife will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations...
Page 161: Regulatory And Safety
This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. Users of this equipment are cautioned that changes or modifications to this equipment not expressly approved by WiLife Inc. void the user’s authority to operate this equipment.
Page 162 Lightning also presents a real, but unlikely source of hazardous electric shock. As with all electrical equipment, it is best to unplug the WiLife components during an electrical storm. This is especially recommended for WiLife Cameras mounted on exterior windows. If the WiLife equipment is installed in an area subject to frequent electrical storms, equipment damage and user exposure to hazardous voltages can be minimized by the proper installation of lightning rods and lightning arrestors.
Page 163 OISTURE The WiLife Indoor and Spy cameras are designed to be used only in dry, indoor environments. Do not use them near water; for example, near a bath tub, washbowl, kitchen sink, or laundry tub, in a wet basement, or in or near a swimming pool.
Page 164: Use With Power Conditioning Equipment
Use with Power Conditioning Equipment The WiLife cameras and USB receiver should not be used with any type of power conditioning equipment such as surge protectors (commonly found in ‘power strips’), AC line filters, AC line conditioners, voltage converters, frequency converters, uninterruptible power sources (UPS), spike protectors, AC line voltage regulators and motor-generator sets.
Page 165 Regulatory and Safety User Guide To protect your privacy, be sure to set a unique password via the WiLife software. Doing this encrypts your camera data and makes the output unreadable by neighboring HomePlug® systems which may be able to...
Page 166 User Guide...

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