Getting Started Congratulations! You’ve purchased an SBC 4000 Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly.
Getting Started Before you begin . . . The SBC 4000 Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines: Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your telephones.
Installing Your System Step 1: Identify Your Existing Wiring System In order for you to properly connect your SBC 4000 to an existing wiring system, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of stan- dard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack.
Installing Your System Step 1: Identify Your Existing Wiring System (Continued) 4 incoming lines with 3 wall jacks Line 1-2 Line 3 Line 4 4 incoming lines with 4 wall jacks Line 1 Line 2 Line 3 Line 4 Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones.
This is the desired setup for most installations, and if this is how you will be con- necting your SBC 4000 system, you do not need to change any of the line con- nection settings in the telephones. You need only connect the phones to the tele- phone lines, and then follow the instructions on page 9 to be sure that you have connected the telephone numbers in the same order to each station.
Mark each line at each station as either Shared, Private, Aux, or Unconnected. Refer to page 19 if you are not sure of the meaning of these terms. Note that Line 1 must be “Shared” at all the stations, meaning that Line 1 must be connected to the same telephone num- ber at all the stations.
Installing Your System Step 3: Install Desk/Table Top Phones Lines L1/L2 1 Connect First Line Cord 1&2 Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 &...
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Installing Your System Step 3: Install Desk/Table Top Phones (Continued) 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle.
Installing Your System Step 4: Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect L1/L2 L3/L4 AC power cord the short telephone line cord to the jack on the telephone labeled L1/L2.
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Installing Your System Step 4: Install Wall Mounted Phones (Continued) 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number. 6 Install a 9-Volt Battery (Optional) It is not necessary for you to install a battery in your telephone for it to function normally.
Installing Your System Assigning Station Numbers Each station must be assigned a different station number. To assign a station a number: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT. The display will show the currently assigned station number.
Installing Your System Verifying Proper Installation The following procedure should be used at each telephone to verify proper instal- lation. Also use this procedure any time you are experiencing difficulty, to test system configuration and identify possible system connection errors. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom station number.
Setting Up Your System Setting Up Your System At A Glance each station: The following must be done at Program Factory Setting Page Station Number Not assigned Assignment Automatic Line Selection Line 1 Set Distinctive Ringing None Set Toll Restriction No Restrictions 14-17 Set up and Private,...
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Setting Up Your System Setting Up Your System At A Glance (Continued) Station #11: The following must be done at Program Factory Setting Page Set Toll Restriction “1234” Access Code Set System Call Privacy On/Off Tone or Pulse Dialing Tone Store Shared Directory None Stored Dial Numbers...
Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected: You may choose Press PROGRAM. any of the outside - The display will read “Program...” lines or the Intercom line to be selected Press the soft key under NEXT automatically when repeatedly, until ”Auto Seize”...
Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to All lines are initially set to ring with Ring Sound one or more lines: #1. If you prefer, you may assign each outside line one of seven other distinctive ringer tones. Press PROGRAM.
Setting Up Your System Setting Up Toll Restriction To set the system’s toll restric- The Toll Restriction feature enables you to con- tion access code: trol outgoing calls and helps you prevent unau- thorized long distance calls. At Station #11: The toll restriction access code is set at station Press PROGRAM.
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Setting Up Your System Setting Up Toll Restriction (Continued) To set the restricted numbers Toll restriction numbers are set individually at at a particular telephone: each station, so the restrictions can vary from phone to phone. Press PROGRAM. - The display will read “Program...” Some examples of popular restrictions: “1”...
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Setting Up Your System Setting Up Toll Restriction (Continued) To completely restrict specific In addition to setting specific restrictions at a par- lines at a telephone: ticular phone (See preceding page), you may completely restrict any or all of the lines at a par- Press PROGRAM.
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Setting Up Your System Setting Up Toll Restriction (Continued) If you set restrictions at a particular phone, you To set the allowed numbers will most likely also want to store some allowed at a particular telephone: exceptions at that telephone. Press PROGRAM.
Setting Up Your System Setting System Call Privacy On/Off To set system call privacy If you set your system call privacy ON, on/off: you may still press the CONFERENCE button at any time during a call to At Station #11: release Call Privacy Press PROGRAM.
Setting Up Your System Setting Up Private, Auxiliary and Unconnected Lines To program: While you must share the same Line 1 telephone number at all the stations, you may choose to leave some lines unconnected at particular sta- Press PROGRAM. tions or to connect private or auxiliary lines to - The display will read “Program...”...
Operating Your System Using the Desk Pedestal/Wall Mount Bracket Your telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your tele- phone, please refer to the instructions on page 6. The wall mount bracket can also be used as a desk pedestal.
Operating Your System Indicator Light Description Line indicators Line is free On steady (red) Line is in use at another station On steady (green) Line is in use at your station On steady (orange) Line is reserved at your station Flashing slowly (orange) An outside call is ringing at your telephone Flashing slowly (red)
Operating Your System Setting Ringers On/Delayed/Off To choose how each line will ring: Each line ringer can be set individually. Press PROGRAM. - The display will read “Program...” An incoming call will flash ORANGE at your tele- Press the soft key under NEXT repeat- phone...
Operating Your System Adjusting Volume Levels To adjust the ringer volume: While the phone is on-hook and idle: Press to raise volume Press the up and down VOLUME VOLUME buttons to set desired ringer volume. Press to lower volume With each press, the phone will ring once at the new volume.
Operating Your System Making a Tone/Pulse Selection To set your system to Tone or Pulse Dialing: Press the button to send tone signals if your system is At Station #11: set to Pulse Dialing Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT TONE OPER...
Operating Your System Making and Answering a Call To make and answer calls using the handset: When you lift the handset to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.) If you lift Lift the handset.
Operating Your System Using Redial To redial the last phone num- PAGE Press REDIAL to ber you dialed: redial the last num- ber you called Go off-hook, either by lifting the REDIAL handset, pressing SPEAKER, press- ing HEADSET, or by pressing the Press REDIAL and then desired LINE button.
Note: If you wish, you may change the first held call reminder from two minutes to a different time. (See Page 69.) You can also take a call off from hold at a non- SBC 4000 telephone, by simply seizing the line at that telephone.
Operating Your System Using Another Line During a Conversation To make a call on another line: Remember to put your current call on hold before seizing another line Press HOLD to place the first call on REDIAL hold. Press another LINE button to make HOLD a call on that line.
You may also use the conference feature to join another station to a call on an outside line. The To conference another station person at either SBC 4000 telephone can leave while on an outside call: the conference call by hanging up, and the remaining station will stay connected to the out- side call.
Operating Your System Transferring an Outside Call to Another Station To transfer a call after first announcing it to the other sta- TRANSFER Press TRANSFER tion: to send a call to another station Place an intercom call to the desired PAGE station.
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Operating Your System Transferring an Outside Call to All Stations To use the transfer ring: Press TRANSFER twice to transfer a call to all stations Press TRANSFER twice. Or use the dialpad num- All the other phones will now ring bers 31-38 to transfer a with the transfer ring.
Operating Your System Using Caller ID To see the caller ID informa- Press CALLER ID and the arrow buttons tion of an incoming call: to view the caller list The caller ID information will be dis- played automatically, with no need to press the CALLER ID button.
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Operating Your System Using Caller ID (Continued) To dial a number in the caller list: When you dial a number from the caller list, the telephone will dial it as it is shown in the display, with a “1” and the area code. If you need to dial Follow the instructions on the previous it in a different way, press the “#”...
Operating Your System Using Telephone Company Voice Mail To use your NEW CALL lamp to If you subscribe to Telephone Company voice mail, the NEW CALL lamp will flash when you indicate voice mail messages: have unretrieved messages. Subscribe to voice mail service from Your telephone comes factory-set to detect mes- your local Telephone Company.
Operating Your System Using Flash Press FLASH instead of the switch- ONFEREN E hook when using custom calling Press FLASH to access services or when activating certain custom calling services Centrex or PBX features. FLASH such as Call Waiting VOLUME Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain...
Operating Your System Using Mute To turn mute on/off during a call: Press MUTE to turn off your microphone so you cannot be heard Press MUTE. - The MUTE indicator turns ON. Press MUTE again to cancel MUTE. HEADSET SPEAKER MUTE - The MUTE indicator turns OFF.
Operating Your System Using Do Not Disturb (DND) To activate Do Not Disturb: Activate Do Not Disturb to silence your Press PROGRAM. ringer and prevent intercom calls and pages - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Don’t Dsturb:OFF”...
Operating Your System Using Line Reserve To reserve a line that is cur- rently being used: Press HOLD then... While the phone is on-hook and idle: Press HOLD. press the desired LINE button to Press the desired LINE button. reserve a line - The line indicator will turn from red currently in use to orange.
Operating Your System Releasing Call Privacy To release call privacy during a call: The CONFERENCE button is also used to release Call Privacy off during a call If your system is set to have call priva- ONFEREN E cy normally ON, it will automatically be on during each call.
Operating Your System Using Toll Restriction To temporarily turn off toll Press HOLD then the four-digit restriction at a restricted access code to temporarily turn telephone: off Toll Restriction at a telephone Press HOLD. Use the and # buttons if you wish to turn Toll Restriction on or off at a telephone for Enter the 4 digit toll restriction access a longer period...
Operating Your System Using the Call Timer To view the elapsed time dur- ing your call: The call timer automatically displays the elapsed time during your call Simply view the display, which will auto- matically display the elapsed time dur- ing a call.
HEADSET button, and you will be connected to that line on the speak- erphone. Then press the HEADSET Your SBC-4000 telephone is headset-ready. It button to toggle to the headset. comes equipped with a 2.5mm headset jack, and a built-in headset amplifier, along with a dedicat- Press HEADSET again to hang up.
Operating Your System Adjusting Your Telephone's Time and Date Press PROGRAM. If you subscribe to Caller ID service, then - The display will read “Program...” the Date and Time is set automatically Press the soft key under NEXT repeatedly, until “Time/Date Set” appears in the display, and then press ENTER.
Memory Dialing Memory Features Your telephone can store up to 78 of your most often dialed numbers in its mem- ory. - 14 numbers into Upper Memory locations, which you can dial at the touch of a memory button; - 14 numbers into Lower Memory locations, which you can dial by pressing LOWER plus the desired memory button;...
Memory Dialing Using Memory Dial To store a memory dial num- Press Memory Press LOWER, ber: button to dial then Memory button numbers in white to dial numbers in spaces Press PROGRAM. gray spaces - The display will read “Program...” Press the soft key under MEM.
Memory Dialing Using Personal Directory Dial To store a personal directory You may store up to 10 personal directory dial telephone numbers at your telephone. dial number: Note that you can enter hyphens in your num- Press PROGRAM. bers for easy reading, as well as flashes and - The display will read “Program...”...
Memory Dialing Using Shared Directory Dial To store a shared directory The Shared Directory Dial feature allows you to store an additional 40 telephone numbers into dial number: memory at Station #11 and dial them from any phone in the system. At Station #11: Note that you can enter hyphens in your num- Press PROGRAM.
Memory Dialing Special Memory Features Storing a hyphen into memory: You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen. Storing a dialing pause into memory: You can store a pause in a memory location for use with certain banking and long distance serv- ices.
Memory Dialing Special Memory Features (Continued) Storing one of the last five numbers dialed into memory: To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed.
Intercom Operation Making Intercom Calls To intercom another station: Use the INTERCOM button and the dialpad to make intercom Press the INTERCOM button, then calls to other stations dial the two-digit station number of the station you wish to intercom. To end the conversation, hang up or press the SPEAKER button.
Intercom Operation Answering Intercom Calls To answer an intercom call: If your phone is set to INTERCOM When you hear the intercom ring or the alert RING: tone followed by the caller’s voice, you may lift the handset or press the SPEAKER button to Press the SPEAKER button or lift answer the call.
Intercom Operation Making Pages To page another station: Press PAGE followed TRANSFER Press PAGE. by a station button to make a page to that station Dial the two-digit station number of PAGE the station you wish to page. After you hear the paging tone, Press PAGE twice REDIAL speak towards the telephone or lift...
Intercom Operation Answering Pages To answer a page directed to your station or an All Page: Once you hear the announcement, you may Lift the handset or press the answer a page directed to your station by lifting SPEAKER or HEADSET button, or the handset, pressing the SPEAKER button or press the flashing INTERCOM but- pressing the flashing INTERCOM button.
Intercom Operation Selecting Intercom Ring, Intercom Voice, or Handsfree To choose how your phone will respond to intercom calls: You may set your telephone to respond to inter- com calls in one of three ways: Press PROGRAM. - The display will read “Program...” INTERCOM HANDSFREE: When someone makes an intercom call to you, your telephone...
Intercom Operation Using Off Hook Voice Announce To make an off hook voice Your telephone will allow you to make an inter- com call to another station, even if that station is announcement: busy on an outside call. Your voice will be heard Make an intercom call to another through the speaker of the called station without interrupting their call in progress.
Intercom Operation Monitoring a Room Using the Intercom To monitor a room through the To monitor sounds in another room, speakerphone of another sta- place an intercom call to a station that tion: has been set to HANDSFREE Place an intercom call to telephone Press MUTE at your telephone to prevent you wish to monitor.
Intercom Operation Naming Stations To Name a Station in Your System: At Station #11: Press PROGRAM. - The display will read “Program...” If you wish, you may give a name to each of your Press the soft key under NEXT telephones, so that people can see the names repeatedly, until “Station Naming”...
Expanding the System Your system can accomodate up to 16 stations. The maximum number of lines will depend on how you choose to install the system. Standard Configuration This is the most common setup, and is the desired setup for most installations. This installation is also called “square”...
Expanding the System Auxiliary Lines You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations.
Centrex Operation Using Centrex With Your Telephone To set up a private Centrex line Your telephone is ideal for use in a Centrex envi- at your telephone: ronment. Connect the desired private Centrex You can easily connect a private Centrex tele- line to your telephone.
Centrex Operation Storing the Centrex Prefix To store the Centrex prefix: If you wish, you may store the Centrex prefix at your telephone. Press PROGRAM. - The display will read “Program...” The Centrex prefix is the part of the telephone that you DO NOT dial when you wish to reach Press the soft key under NEXT another Centrex number in your system.
Centrex Operation Setting up a Telephone as a Centrex Console To set up a telephone as a You may choose to set one or more of your tele- phones as a Centrex console. Any phone that Centrex console: you set as a Centrex console will be alerted by a short ring when another station’s Centrex line is Press PROGRAM.
Centrex Operation Setting a Telephone to Ring a Centrex Console To set up a telephone to ring a If you wish your telephone to notify any Centrex consoles that may have been set up that your Centrex console: Centrex line is ringing, you must choose how long you want your phone to delay before alert- Press PROGRAM.
The line status indicators of the SBC 4000 phones will recognize the standard telephones, and when you place a call on hold at an SBC 4000 telephone, you will be able to take the call off hold at a standard telephone.
Additional Information Using the Data/Fax Jack To connect a modem or a fax The data/fax jack is found on the machine to your phone: right side of your phone Simply plug your modem or fax machine into the data/fax jack on the side of the telephone.
Additional Information Replacing Your Battery Make sure the AC cord remains attached to the telephone and to an electrical outlet. Turn the telephone over. Remove desk pedestal/wall mount bracket if attached. Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.
Additional Information Adjusting Held Call Reminder Press PROGRAM. - The display will read “Program...” Your telephone is factory-set to automatically alert you at 2 minutes, and then every 2 minutes Press the soft key under NEXT thereafter, if a caller is still on hold. This feature repeatedly, until “Hold Remind”...
Additional Information Adjusting Auto Hold Drop Time Press PROGRAM. - The display will read “Program...” Your telephone is factory-set to automatically drop a call if it is on hold for more than 30 min- Press the soft key under NEXT utes.
Additional Information Adjusting Flash Length Press PROGRAM. - The display will read “Program...” Your telephone is factory-set to have a flash length of 700 milliseconds, which is appropriate Press the soft key under NEXT for most environments. However, if your instal- repeatedly, until “Advanced Setting”...
Additional Information Erasing All Feature Settings To erase all feature settings at To erase all the feature settings stored at a par- a particular telephone: ticular station and return that telephone to its original factory settings, follow these steps. Press PROGRAM. - The display will read “Program...”...
Setting the Loop Voltage Detector To set your telephone’s loop Your telephone will light up its line status indica- tors when a non-SBC 4000 telephone such as a voltage detector: fax machine, modem, or standard telephone is using a line.
Additional Information Troubleshooting Guide If you are having difficulty with your telephone, DO NOT RETURN IT! You may find your problem and solution listed below. If not, please contact SBC Communications for technical support. The telephone does not work, Check all connections and make sure that they are secure- and you do not get dial tone.
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You cannot hear the other Adjust the volume control (See page 23). party. You cannot join a telephone The Call Privacy feature prevents another SBC 4000 tele- call in progress. phone from interrupting a call in progress. The person already on the call may release the call privacy or confer- ence you into the call (See pages 29 and 39).
If trouble is experienced with your telephone, please contact SBC Communications for repair and/or warranty information. If the trouble is causing harm to the telephone network, the tele- phone company may request you remove the equipment from the network until the problem is resolved.
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Additional Information FCC Information (Continued) This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
SBC Warrants, to the original purchaser only, the material and workmanship of this product for ONE YEAR from the date of purchase. SBC will repair or replace, at our option, this product without charge should it fail due to a defect in material or workmanship within that time period.
Index Access Code, Indicator Light Description, Accessories, iii, 66-67 Intercom Automatic Line Selection, - making intercom calls, Auxiliary Lines, 2-3, 19, - answering intercom calls, - making pages, Battery Operation, - making All Pages, - answering pages, Caller ID, 32-33, - blocking pages at your telephone, Call Privacy, 18, - using Off Hook Voice Announce,...
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Index Naming Stations, Station Programming New Call Lamp, - at each station, Non-System Phones, - at station #11, Switching Between Lines, Off Hook Ringing, 22, Off Hook Voice Announce Telephone Company Voice Mail, - making off hook voice announcement, Time and Date Adjustment, - responding to an off hook voice Toll Restriction announcement,...
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