Ordering Replacement Parts - Napoleon PF600 User Manual

Problem
Burner output on "high"
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
Infra-red burner flashes back
(during operation the burner
aburptly makes a loud
"whoosh" sound, followed by
a continuous blow-torch type
sound and grows dim.)

ORDERING REPLACEMENT PARTS

Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM
(Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In some cases the customer service representative may request to have
the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the
customer service department with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
IBefore contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Possible Causes
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs in venturi tube, or
other foreign matter.
Cracked ceramic tile.
Propane regulator in "low flow"
state.
Ceramic tiles overloaded with
grease drippings and build-up,
ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Solution
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized Napoleon
dealer.
Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to equalize.
See lighting instructions.
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes or
until the ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is covered
by objects or accessories. Turn burner off and allow to cool
for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer for ordering a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.