Samsung Mono Laser Printer User Manual page 39

CONDITION
Background scatter results from bits of toner
Background scatter
randomly distributed on the printed page.
• The paper may be too damp. Try printing with a
different batch of paper. Do not open packages
A
of paper until necessary so that the paper does
not absorb too much moisture.
• If background scatter occurs on an envelope,
change the printing layout to avoid printing over
areas that have overlapping seams on the
reverse side. Printing on seams can cause
problems.
• If background scatter covers the entire surface
area of a printed page, adjust the print
resolution through your software application or
the printer properties.
• If characters are improperly formed and
Misformed
producing hollow images, the paper stock may
characters
be too slick. Try a different paper. See page 18.
• Ensure that the paper is loaded properly.
Page skew
• Check the paper type and quality. See page 18.
• Ensure that the paper or other material is loaded
correctly and the guides are not too tight or too
loose against the paper stack.
• Ensure that the paper is loaded properly.
Curl or wave
• Check the paper type and quality. Both high
temperature and humidity can cause paper curl.
See page 18.
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 18.
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
39 _Troubleshooting
SUGGESTED SOLUTIONS CONDITION
• Check for leaking toner. Clean the inside of the
Back of printouts
machine. See page 25.
are dirty
• The printing cartridge may not be installed
Black pages
properly. Remove the cartridge and reinsert it.
• The imaging unit may be defective and need
replacing. Remove the imaging unit and install a
A
new one. See page 30.
• The machine may require repair. Contact a
service representative.
• Clean the inside of the machine. See page 25.
Loose toner
• Check the paper type and quality. See page 18.
• Remove the imaging unit and install a new one.
See page 30.
• If the problem persists, the machine may require
repair. Contact a service representative.
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some character
voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 18.
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The printing cartridge may be installed
AaBbCc
improperly. Remove the cartridge and reinsert
AaBbCc
it.
• The imaging unit may be defective. Remove
AaBbCc
the imaging unit and install a new one. See
AaBbCc
page 28.
• If the problem persists, the machine may
AaBbCc
require repair. Contact a service
representative.
SUGGESTED SOLUTIONS