Service (Customer Care); Guarantee Certificate - Gigaset A380 User Manual

Service (Customer Care)

We offer you support that is fast and tailored to
your specific needs!
Our Online Support on the Internet can be reached
any time from anywhere.
www.gigaset.com/customercare 
It provides you with 24/7 support for all our prod-
ucts. It also provides a list of FAQs and answers plus
user guides and current software updates (if avail-
able for the product) for you to download.
You will also find frequently asked questions and
answers in the appendix of this user guide.
For fast and dependable assistance with any
repairs or guarantee/warranty claims, contact our
Customer Care Line.
Greece 801 1000 500 (0,026 Euro)
Please have your proof of purchase ready when
calling.
Replacement or repair services are not offered in
countries where our product is not sold by author-
ised dealers.
Authorisation
This device is designed for the analogic telephone
connection in the greek telephone net.
Gigaset Communications GmbH hereby declares
that the phone described in this user guide is in
compliance with the essential requirements and
other relevant provisions of European Directive
1999/5/EC (R&TTE).
If you require a copy of the original, visit the web-
site:
www.gigaset.com/docs

Guarantee Certificate

Without prejudice to any claim the user (customer)
may have in relation to the dealer, the customer
shall be granted a manufacturer's Guarantee
under the conditions set out below:
◆
In the case of new devices and their
components exhibiting defects resulting from
manufacturing and/or material faults within 24
months of purchase, Gigaset
Communications shall, at its own option and
free of charge, either replace the device with
another device reflecting the current state of
the art, or repair the said device. In respect of
parts subject to wear and tear (e.g., batteries,
keypads, casings), this warranty shall be valid
for six months from the date of purchase.
◆
This Guarantee shall be invalid if the
equipment defect is attributable to improper
treatment and/or failure to comply with
information contained in the user manuals.
12
◆
This Guarantee shall not extend to services
performed by the authorised dealer or the
customer themselves (e.g. installation,
configuration, software downloads). User
manuals and any software supplied on a
separate data medium shall be excluded from
the Guarantee.
◆
The purchase receipt, together with the date of
purchase, shall be required as evidence for
invoking the Guarantee. Claims under the
Guarantee must be submitted within two
months of the Guarantee default becoming
evident.
◆
Ownership of devices or components
replaced by and returned to Gigaset
Communications shall vest in Gigaset
Communications.
◆
This Guarantee shall apply to new devices
purchased in the European Union. The
Guarantee is issued by Gigaset
Communications Austria GmbH, Erdberger
Laende 26, A - 1031 Vienna, Austria.
◆
Any claims that differ from or extend beyond
these mentioned in this manufacturer's
warranty shall be excluded, except from cases
expressly specified in the applicable law. (In
no event shall Gigaset Communications be
liable for any loss of business, profits or data,
additional software loaded by the customer or
other information. The customer shall also
bear the responsibility for the creation of
backup copies of their files. The limitation of
liability shall not apply if and to the extent
liability is mandatory under the applicable law,
e.g. according to product liability law or in the
event of intentional misconduct, severe
negligence, personal injury, damage to parts
of the human body or to personal health, or in
case of violations of conventional obligations.
However, the claims for damages related to
violation of conventional obligations shall be
limited to predictable damages, representative
of such conventions, as long as there is no
intention or severe negligence, personal
injury, damage to parts of the human body or
to personal health, according to the product
liability law.)
◆
The duration of the Guarantee shall not be
extended by services rendered under the
terms of the Guarantee.
◆
Insofar as no Guarantee default exists,
Gigaset Communications reserves the right to
charge the customer for replacement or repair.
◆
The above provisions do not imply a change in
the burden of proof to the detriment of the
customer.
To invoke this Guarantee, please contact the
Gigaset Communications telephone service. The
relevant number is to be found in the
accompanying user guide.